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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 365 of 16,595 decisions matching "Sanctuary Housing Association"

Decisions

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26 Mar 2021 Reasonable Redress Sanctuary Housing Association (202009170) Case 202009170 · Staff Training The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; … 16 Mar 2021 Partial Maladministration Sanctuary Housing Association (202004462) Case 202004462 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould in the property leading up … 11 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914372) Case 201914372 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident by the landlord, following a period of time … 11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 8 Mar 2021 Reasonable Redress Sanctuary Housing Association (202008731) Case 202008731 The complaint is about the landlord’s maintenance of the boiler. 5 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914691) Case 201914691 This complaint is about the landlord’s handling of the resident’s reports of a pest infestation. 4 Mar 2021 No Maladministration Sanctuary Housing Association (202003179) Case 202003179 · Old Property Condition migrated-2025 The complaint is about the landlord’s: 1 Mar 2021 Reasonable Redress Sanctuary Housing Association (202002647) Case 202002647 · Old Complaints Handling categories The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints … 26 Feb 2021 No Maladministration Sanctuary Housing Association (202003924) Case 202003924 · Managing Relations The complaint is about the landlord’s response to the resident's report of being stuck in the lift at her property. … 23 Feb 2021 Reasonable Redress Sanctuary Housing Association (202003183) Case 202003183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 Feb 2021 Mediation Sanctuary Housing Association (202006829) Case 202006829 The complaint is about the landlord’s response to the resident’s reports of reoccurring leaks at their property. 19 Feb 2021 Partial Maladministration Sanctuary Housing Association (202007710) Case 202007710 · Old Tenants Behaviour categories The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 15 Feb 2021 Partial Maladministration Sanctuary Housing Association (201914575) Case 201914575 · Leaseholder REPORT COMPLAINT 201914575 Sanctuary Housing Association 15 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2021 Maladministration Sanctuary Housing Association (202002585) Case 202002585 · Financial The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service … 11 Dec 2020 Outside Jurisdiction Sanctuary Housing Association (201910465) Case 201910465 · Financial The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding …