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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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31 Jan 2024 Severe Maladministration Peabody Trust (202126795) Case 202126795 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. … 31 Jan 2024 Partial Maladministration Peabody Trust (202128533) Case 202128533 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the … 31 Jan 2024 Maladministration Peabody Trust (202204160) Case 202204160 · Financial The complaint is about: Rent and service charge increases. The landlord’s administration of the resident’s rent and service charge account. … 31 Jan 2024 Maladministration Peabody Trust (202205548) Case 202205548 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s new home introduction visit and defects inspection. The landlord’s response … 31 Jan 2024 Partial Maladministration Peabody Trust (202208235) Case 202208235 · Financial The complaint is about the landlord’s: Response to concerns about the information provided when the residents purchased the property. Reasonableness … 31 Jan 2024 Partial Maladministration Peabody Trust (202214122) Case 202214122 · Managing Relations The complaint is about : The landlord’s handling of the resident’s concerns about the condition of the property when he … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 30 Jan 2024 Maladministration Peabody Trust (202111453) Case 202111453 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The residents report of disturbance from delivery men ringing his doorbell. The … 30 Jan 2024 Partial Maladministration Peabody Trust (202208808) Case 202208808 · Estate Management The complaint is about: The landlord’s response to issues the resident raised regarding the delivery of communal maintenance and housing … 18 Jan 2024 Maladministration Peabody Trust (202015707) Case 202015707 · Managing Relations The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. … 18 Jan 2024 Maladministration Peabody Trust (202114311) Case 202114311 · Financial The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry … 16 Jan 2024 Partial Maladministration Peabody Trust (202215552) Case 202215552 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint … 5 Jan 2024 Partial Maladministration Peabody Trust (202214079) Case 202214079 · Estate Management The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the … 5 Jan 2024 Partial Maladministration Peabody Trust (202214787) Case 202214787 · Managing Relations The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects … 22 Dec 2023 Maladministration Peabody Trust (201907372) Case 201907372 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered … 22 Dec 2023 Maladministration Peabody Trust (202205160) Case 202205160 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The … 22 Dec 2023 Partial Maladministration Peabody Trust (202224605) Case 202224605 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling. 21 Dec 2023 Partial Maladministration Peabody Trust (202218532) Case 202218532 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of rats in her loft. Repairs to the resident's … 20 Dec 2023 No Maladministration Peabody Trust (202208366) Case 202208366 · Financial The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated … 19 Dec 2023 Partial Maladministration Peabody Trust (202203174) Case 202203174 · Financial The complaint is about: The level of the resident’s rent. The landlord’s handling of the resident’s concerns about the level … 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 18 Dec 2023 Partial Maladministration Peabody Trust (202215699) Case 202215699 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of reports about the resident’s alleged antisocial behaviour (ASB). The Ombudsman has also … 15 Dec 2023 Maladministration Peabody Trust (202102403) Case 202102403 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to secure its own access to the … 15 Dec 2023 Reasonable Redress Peabody Trust (202114635) Case 202114635 · Managing Relations The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling. 6 Dec 2023 Maladministration Peabody Trust (202223341) Case 202223341 · Managing Relations The landlord’s response to the resident’s: Report of no water supply to his property. Associated complaint. 30 Nov 2023 Maladministration Peabody Trust (202210638) Case 202210638 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from a neighbour; handling of … 30 Nov 2023 Maladministration Peabody Trust (202217713) Case 202217713 · Information and data management The complaint is about: The landlord's response to the resident’s reports of a roof leak. The Ombudsman has considered the … 29 Nov 2023 Partial Maladministration Peabody Trust (202111103) Case 202111103 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Outstanding ‘void’ repairs at the property (pre-occupancy). Poor … 17 Nov 2023 Reasonable Redress Peabody Trust (202200954) Case 202200954 · Information and data management REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Oct 2023 Maladministration Peabody Trust (202121899) Case 202121899 · Information and data management The complaint is about: The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has … 24 Oct 2023 Partial Maladministration Peabody Trust (202224901) Case 202224901 · Information and data management The complaint is about the landlord’s response to: The resident’s reports of mice in the property. The resident’s reports of … 23 Oct 2023 Maladministration Peabody Trust (202106461) Case 202106461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting … 12 Oct 2023 Maladministration Peabody Trust (202013606) Case 202013606 · Estate Management The complaint is about: The landlord’s handling of planned bollard installation and related parking issues. The landlord’s handling of the … 9 Oct 2023 Maladministration Peabody Trust (202120467) Case 202120467 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour. handling of the resident’s appeal in … 30 Sep 2023 Maladministration Peabody Trust (202208163) Case 202208163 · Financial The complaint is about the landlord's handling of the resident's query about grounds maintenance. This was following concerns raised about … 29 Sep 2023 Maladministration Peabody Trust (202122409) Case 202122409 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at … 26 Sep 2023 Partial Maladministration Peabody Trust (202117274) Case 202117274 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s repair requests including issues relating to damp, a back downpipe, … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 20 Sep 2023 Maladministration Peabody Trust (202118747) Case 202118747 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 19 Sep 2023 Partial Maladministration Peabody Trust (202108894) Case 202108894 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the … 19 Sep 2023 Partial Maladministration Peabody Trust (202117348) Case 202117348 · Financial The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord … 11 Sep 2023 Partial Maladministration Peabody Trust (202005714) Case 202005714 · Estate Management REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Sep 2023 Reasonable Redress Peabody Trust (202212355) Case 202212355 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for … 5 Sep 2023 Maladministration Peabody Trust (202120342) Case 202120342 · Information and data management The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management … 24 Aug 2023 Reasonable Redress Peabody Trust (202215428) Case 202215428 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and … 24 Aug 2023 Reasonable Redress Peabody Trust (202215468) Case 202215468 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence … 17 Aug 2023 Maladministration Peabody Trust (202202917) Case 202202917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) as well as the formal … 15 Aug 2023 Partial Maladministration Peabody Trust (202200114) Case 202200114 · Health and Safety (inc. building safety) REPORT COMPLAINT 202200114 Peabody Trust 15 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Aug 2023 Maladministration Peabody Trust (202200039) Case 202200039 · Estate Management This complaint is about the landlord’s: Handling of repairs to the lift and external lights of the building. Handling of … 31 Jul 2023 Partial Maladministration Peabody Trust (202117790) Case 202117790 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling …