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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

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30 Sep 2022 No Maladministration Notting Hill Genesis (202113786) Case 202113786 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be transferred to another property. The landlord’s handling … 29 Sep 2022 Partial Maladministration Notting Hill Genesis (NHG) (202108980) Case 202108980 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into the property. Complaint handling. 16 Sep 2022 Partial Maladministration Notting Hill Genesis (202117181) Case 202117181 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The … 23 Aug 2022 Reasonable Redress Notting Hill Genesis (202121009) Case 202121009 · Managing Relations The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) … 17 Aug 2022 Reasonable Redress Notting Hill Genesis (202105526) Case 202105526 · Managing Relations This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports … 4 Aug 2022 No Maladministration Notting Hill Genesis (202005440) Case 202005440 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. … 4 Aug 2022 Reasonable Redress Notting Hill Genesis (202118481) Case 202118481 · Estate Management The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling. 28 Jul 2022 Reasonable Redress Notting Hill Genesis (202112545) Case 202112545 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the sale of the resident’s property. 26 Jul 2022 Reasonable Redress Notting Hill Genesis (202012006) Case 202012006 · Managing Relations This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its … 6 Jul 2022 No Maladministration Notting Hill Genesis (202102134) Case 202102134 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 30 Jun 2022 Maladministration Notting Hill Genesis (202011089) Case 202011089 · Managing Relations The complaint is about the managing agent’s handling of the resident’s concerns, following alterations undertaken at his neighbour’s property, and … 23 Jun 2022 Reasonable Redress Notting Hill Genesis (202123670) Case 202123670 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of garden fence repairs. 6 Jun 2022 Partial Maladministration Notting Hill Genesis (202119278) Case 202119278 · Financial The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the … 20 May 2022 No Maladministration Notting Hill Genesis (202118975) Case 202118975 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118975 Notting Hill Genesis 20 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 May 2022 Reasonable Redress Notting Hill Genesis (202012575) Case 202012575 · Information and data management The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to … 13 May 2022 No Maladministration Notting Hill Genesis (202109990) Case 202109990 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 29 Apr 2022 Partial Maladministration Notting Hill Genesis (202014370) Case 202014370 · Financial The complaint is about the landlord’s response to reports of damp and mould in the resident’s home. The complaint is … 14 Apr 2022 Reasonable Redress Notting Hill Genesis (202113375) Case 202113375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation … 31 Mar 2022 Reasonable Redress Notting Hill Genesis (201915134) Case 201915134 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property. 31 Mar 2022 Maladministration Notting Hill Genesis (202001714) Case 202001714 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s … 31 Mar 2022 Maladministration Notting Hill Genesis (202014057) Case 202014057 · Financial This complaint is about the landlord’s rent arrears recovery action. 23 Mar 2022 Partial Maladministration Notting Hill Genesis (202101616) Case 202101616 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s … 22 Mar 2022 Partial Maladministration Notting Hill Genesis (201909973) Case 201909973 · Financial The complaint concerns the landlord’s: response to the resident’s complaint about an increase in their service charges. handling of the … 9 Mar 2022 Partial Maladministration Notting Hill Genesis (202105452) Case 202105452 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports … 4 Feb 2022 No Maladministration Notting Hill Genesis (202111991) Case 202111991 · Managing Relations The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following … 21 Jan 2022 Outside Jurisdiction Notting Hill Genesis (201911322) Case 201911322 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a property transfer. 21 Jan 2022 Reasonable Redress Notting Hill Genesis (202102678) Case 202102678 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door repair. 19 Jan 2022 Partial Maladministration Notting Hill Genesis (202011274) Case 202011274 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of harassment by his neighbour. The landlord’s handling of the associated … 23 Dec 2021 Reasonable Redress Notting Hill Genesis (202010653) Case 202010653 · Managing Relations The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. … 21 Dec 2021 Maladministration Notting Hill Genesis (202013052) Case 202013052 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a broken door. 17 Dec 2021 Maladministration Notting Hill Genesis (202101988) Case 202101988 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance, and her … 14 Dec 2021 No Maladministration Notting Hill Genesis (202100607) Case 202100607 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she … 13 Dec 2021 Partial Maladministration Notting Hill Genesis (202100524) Case 202100524 · Estate Management This complaint is about the landlord’s response to the resident’s concerns about communal repairs and maintenance of her building, including: … 10 Dec 2021 Maladministration Notting Hill Genesis (202014951) Case 202014951 · Managing Relations This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet … 3 Dec 2021 Mediation Notting Hill Genesis (201914804) Case 201914804 · Managing Relations The complaint concerns the landlord’s decision to refuse to issue the compensation offered in its final response. 25 Nov 2021 Reasonable Redress Notting Hill Genesis (202014860) Case 202014860 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into … 19 Nov 2021 No Maladministration Notting Hill Genesis (201811579) Case 201811579 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) … 29 Oct 2021 Partial Maladministration Notting Hill Genesis (202007671) Case 202007671 · Managing Relations The complaint is about the level of compensation offered by the landlord for its acknowledged service failures: In response to … 26 Oct 2021 No Maladministration Notting Hill Genesis (202106285) Case 202106285 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Oct 2021 Partial Maladministration Notting Hill Genesis (202007417) Case 202007417 · Managing Relations The complaint is about: The sale of the resident’s property and the landlord’s decision not to provide the resident with … 21 Oct 2021 Reasonable Redress Notting Hill Genesis (202012921) Case 202012921 · Health and Safety (inc. building safety) The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack … 13 Oct 2021 Outside Jurisdiction Notting Hill Genesis (202106348) Case 202106348 · Financial The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage. 8 Oct 2021 No Maladministration Notting Hill Genesis (202103280) Case 202103280 · Estate Management This complaint is about how the landlord responded to a request to renew a parking permit. 30 Sep 2021 No Maladministration Notting Hill Genesis (202100770) Case 202100770 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100770 Notting Hill Genesis 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202013079) Case 202013079 · Occupancy Rights The complaint concerns the landlord’s refusal to grant permission for the property to be converted. 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202108267) Case 202108267 · Information and data management The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took … 20 Aug 2021 No Maladministration Notting Hill Genesis (201905832) Case 201905832 · Managing Relations The complaint is about the landlord’s: response to the resident’s request that it assign full ownership of the property to … 17 Aug 2021 Outside Jurisdiction Notting Hill Genesis (202007768) Case 202007768 · Financial The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it … 9 Aug 2021 Reasonable Redress Notting Hill Genesis (202016415) Case 202016415 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start … 30 Jul 2021 Partial Maladministration Notting Hill Genesis (202008430) Case 202008430 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The complaint is about …