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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 306 of 16,595 decisions matching "The Guinness Partnership Limited"

Decisions

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15 Jun 2021 Partial Maladministration The Guinness Partnership Limited (202009057) Case 202009057 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s historical reports of antisocial behaviour. The landlord’s handling of the resident’s … 28 May 2021 Reasonable Redress The Guinness Partnership Limited (202008437) Case 202008437 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 10 May 2021 No Maladministration The Guinness Partnership Limited (201911472) Case 201911472 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period … 5 Mar 2021 Maladministration The Guinness Partnership Limited (202003383) Case 202003383 This complaint is about the landlord’s handling of the resident’s concerns about the condition of his windows. 28 Jan 2021 No Maladministration The Guinness Partnership Limited (201900772) Case 201900772 · Case Review The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018. 21 Dec 2020 Maladministration The Guinness Partnership Limited (201915214) Case 201915214 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to …