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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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27 Feb 2024 Partial Maladministration Optivo (now Southern Housing) (202212704) Case 202212704 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the reports of anti-social behaviour and noise disturbance. Landlord’s response to the … 27 Feb 2024 Maladministration Southern Housing (202211975) Case 202211975 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint. 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 20 Feb 2024 Maladministration Optivo (now Southern Housing) (202229428) Case 202229428 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. The Housing Ombudsman has also … 14 Feb 2024 Partial Maladministration Southern Housing Group Limited (202217628) Case 202217628 · Managing Relations The complaint is about the landlord's handling of: leaks in the property. repairs to a concrete pathway, fence, windows and … 9 Feb 2024 Partial Maladministration Southern Housing (202128671) Case 202128671 · Information and data management The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the … 8 Feb 2024 Maladministration Southern Housing Group Limited (202219953) Case 202219953 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s roof and guttering, including delayed appointments and damages … 29 Jan 2024 Reasonable Redress Optivo (now Southern Housing) (202123226) Case 202123226 · Estate Management This complaint is about the landlord’s handling of the resident’s complaint about the reduced size of a disabled parking bay. 29 Jan 2024 Maladministration Southern Housing (202307305) Case 202307305 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: Outstanding repairs required to address damp and mould … 26 Jan 2024 Maladministration Southern Housing (202217797) Case 202217797 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the communal lighting being connected to her energy … 26 Jan 2024 Maladministration Southern Housing Group Limited (202307715) Case 202307715 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered … 18 Jan 2024 Partial Maladministration Optivo (now Southern Housing) (202205984) Case 202205984 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was … 15 Jan 2024 Maladministration Southern Housing Group Limited (202204109) Case 202204109 · Managing Relations The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling. 22 Dec 2023 Maladministration Southern Housing (202013457) Case 202013457 · Old Complaints Handling categories REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2023 Maladministration Southern Housing Group Limited (202128297) Case 202128297 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the kitchen. The resident's reports of damp and mould in … 20 Dec 2023 Maladministration Southern Housing Group Limited (202203359) Case 202203359 · Managing Relations The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 30 Nov 2023 No Maladministration Optivo (now Southern Housing) (202216115) Case 202216115 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the … 30 Nov 2023 Partial Maladministration Southern Housing (202123352) Case 202123352 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s request for repairs to the property. The associated delays. 29 Nov 2023 Maladministration Optivo (now Southern Housing) (202127594) Case 202127594 · Moving/Buying/Selling Home REPORT COMPLAINT 202127594 Optivo (now Southern Housing) 29 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Nov 2023 No Maladministration Optivo (now Southern Housing) (202125082) Case 202125082 · Health and Safety (inc. building safety) The complaint is about the landlord’s communication in relation to the resident’s fire safety concerns within the building. The Ombudsman … 27 Nov 2023 Maladministration Southern Housing Group Limited (202117230) Case 202117230 · Managing Relations The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial … 27 Nov 2023 Partial Maladministration Southern Housing Group Limited (202205541) Case 202205541 · Managing Relations The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the … 23 Nov 2023 Outside Jurisdiction Optivo (now Southern Housing) (202201518) Case 202201518 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding … 10 Nov 2023 Maladministration Optivo (now Southern Housing) (202229415) Case 202229415 · Managing Relations The complaint is about the landlord’s handling of essential works to remove and control mould in the property This Service … 9 Nov 2023 Maladministration Southern Housing (202200062) Case 202200062 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal entrance door. The associated complaint. 7 Nov 2023 Partial Maladministration Optivo (now Southern Housing) (202219051) Case 202219051 · Managing Relations The complaint is about: The landlord's handling of reports of issues with the boiler. The level of compensation awarded. The … 31 Oct 2023 Partial Maladministration Optivo (now Southern Housing) (202206632) Case 202206632 · Financial The complaint is about the landlord’s handling of: The resident’s request for reimbursement of his service charge. The resident’s reports … 31 Oct 2023 Maladministration Optivo (now Southern Housing) (202216980) Case 202216980 · Estate Management The complaint is about: How the landlord handled repairs to the communal entry door to the building. How the landlord … 31 Oct 2023 Partial Maladministration Optivo (now Southern Housing) (202221560) Case 202221560 · Estate Management The complaint is about the landlord’s: Handling of works in communal areas. Sharing of the resident’s personal data with its … 31 Oct 2023 Severe Maladministration Southern Housing Group Limited (202214697) Case 202214697 · Managing Relations The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling. 30 Oct 2023 Partial Maladministration Southern Housing Group Limited (202201095) Case 202201095 · Managing Relations The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of … 23 Oct 2023 Maladministration Optivo (now Southern Housing) (202119517) Case 202119517 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property. 19 Oct 2023 Partial Maladministration Optivo (now Southern Housing) (202114079) Case 202114079 · Financial The complaint is about the landlord’s handling of the resident’s: Request for service charges to be removed and concerns raised … 17 Oct 2023 Partial Maladministration Optivo (now Southern Housing) (202113690) Case 202113690 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Request for information on the building to be provided to … 12 Oct 2023 Partial Maladministration Optivo (now Southern Housing) (202114130) Case 202114130 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference. Reports of antisocial behaviour (ASB) The … 12 Oct 2023 Maladministration Optivo (now Southern Housing) (202205605) Case 202205605 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for repairs including damp and mould. Response to the … 29 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202211719) Case 202211719 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of reports of damaged flooring and inadequate ventilation. The landlord’s response to a … 29 Sep 2023 Maladministration Southern Housing Group Limited (202216750) Case 202216750 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns regarding remedial works to the cladding of her building … 28 Sep 2023 No Maladministration Optivo (now Southern Housing) (202218356) Case 202218356 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Sep 2023 Maladministration Southern Housing Group Limited (202126806) Case 202126806 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated … 28 Sep 2023 Maladministration Southern Housing Group Limited (202205336) Case 202205336 · Managing Relations The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. … 26 Sep 2023 No Maladministration Southern Housing Group Limited (202224867) Case 202224867 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused. 22 Sep 2023 Maladministration Optivo (now Southern Housing) (202214149) Case 202214149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour. 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202109843) Case 202109843 · Financial This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and … 21 Sep 2023 Partial Maladministration Optivo (now Southern Housing) (202116366) Case 202116366 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. … 21 Sep 2023 Maladministration Optivo (now Southern Housing) (202212113) Case 202212113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the … 19 Sep 2023 Maladministration Southern Housing Group Limited (202224516) Case 202224516 · Managing Relations The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated. 18 Sep 2023 Mediation Optivo (now Southern Housing) (202211711) Case 202211711 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application.