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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 365 of 16,595 decisions matching "Sanctuary Housing Association"

Decisions

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29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 25 May 2022 Reasonable Redress Sanctuary Housing Association (202120335) Case 202120335 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint. 25 May 2022 Reasonable Redress Sanctuary Housing Association (202121220) Case 202121220 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin … 22 Apr 2022 No Maladministration Sanctuary Housing Association (201805588) Case 201805588 · Financial REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 7 Apr 2022 Partial Maladministration Sanctuary Housing Association (202003722) Case 202003722 · Estate Management This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202104706) Case 202104706 · Financial The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202108331) Case 202108331 · Financial The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to … 18 Mar 2022 No Maladministration Sanctuary Housing Association (202105161) Case 202105161 · Managing Relations The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The … 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 4 Mar 2022 Partial Maladministration Sanctuary Housing Association (202101582) Case 202101582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to transfer properties. Associated … 2 Mar 2022 Partial Maladministration Sanctuary Housing Association (202015737) Case 202015737 · Financial REPORT COMPLAINT 202015737 Sanctuary Housing Association 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Feb 2022 Mediation Sanctuary Housing Association (202121990) Case 202121990 · Old Property Condition migrated-2025 The complaint is about: 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202001888) Case 202001888 · Information and data management The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202107138) Case 202107138 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also investigated the … 14 Feb 2022 Outside Jurisdiction Sanctuary Housing Association (202100074) Case 202100074 · Financial The complaint is about the level of rent at the property. 28 Jan 2022 No Maladministration Sanctuary Housing Association (202015195) Case 202015195 · Financial The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the … 26 Jan 2022 No Maladministration Sanctuary Housing Association (202101495) Case 202101495 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made … 26 Jan 2022 Partial Maladministration Sanctuary Housing Association (202112724) Case 202112724 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112724 Sanctuary Housing Association 26 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jan 2022 Reasonable Redress Sanctuary Housing Association (202008536) Case 202008536 · Managing Relations The complaint was about the landlord’s handling of: 18 Jan 2022 Maladministration Sanctuary Housing Association (202103334) Case 202103334 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a … 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 20 Dec 2021 Partial Maladministration Sanctuary Housing Association (202014810) Case 202014810 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of … 14 Dec 2021 Partial Maladministration Sanctuary Housing Association (202102360) Case 202102360 · Estate Management This complaint is about: 8 Dec 2021 Partial Maladministration Sanctuary Housing Association (202104457) Case 202104457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the resident's … 17 Nov 2021 Maladministration Sanctuary Housing Association (202012638) Case 202012638 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman … 9 Nov 2021 Reasonable Redress Sanctuary Housing Association (202016572) Case 202016572 · ASB/Abuse/Nuisance The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to … 2 Nov 2021 Outside Jurisdiction Sanctuary Housing Association (202108590) Case 202108590 · Moving/Buying/Selling Home The complaint concerns the accuracy of a listing on Devon Homes Choice. 21 Oct 2021 Reasonable Redress Sanctuary Housing Association (202013347) Case 202013347 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB). 27 Sep 2021 Reasonable Redress Sanctuary Housing Association (202109211) Case 202109211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated … 8 Sep 2021 Maladministration Sanctuary Housing Association (202007219) Case 202007219 · Old Property Condition migrated-2025 The resident has complained about: The landlord’s handling of repairs to the roof, including the associated damp and mould problems. … 3 Sep 2021 No Maladministration Sanctuary Housing Association (202015054) Case 202015054 · Estate Management REPORT COMPLAINT 202015054 Sanctuary Housing Association 3 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202010332) Case 202010332 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of repairs to his rear living room window. The … 31 Aug 2021 Partial Maladministration Sanctuary Housing Association (202015725) Case 202015725 · Financial The complaint is about the landlord’s response to the resident’s reports about: 27 Aug 2021 Reasonable Redress Sanctuary Housing Association (201914140) Case 201914140 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. … 26 Aug 2021 Reasonable Redress Sanctuary Housing Association (202015763) Case 202015763 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property. 24 Aug 2021 Mediation Sanctuary Housing Association (202104708) Case 202104708 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered … 19 Aug 2021 No Maladministration Sanctuary Housing Association (202005281) Case 202005281 · Estate Management The complaint concerns how the landlord handled the resident’s: 5 Aug 2021 No Maladministration Sanctuary Housing Association (202103455) Case 202103455 · Managing Relations REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2021 No Maladministration Sanctuary Housing Association (202014667) Case 202014667 · Financial The complaint refers to: The landlord’s handling of a reported leak into the resident’s property. The level of compensation offered … 29 Jun 2021 No Maladministration Sanctuary Housing Association (202016320) Case 202016320 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of mould in her property. 28 Jun 2021 Reasonable Redress Sanctuary Housing Association (202010279) Case 202010279 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour’s visitor. 18 Jun 2021 Mediation Sanctuary Housing Association (202013441) Case 202013441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property. 8 Jun 2021 Maladministration Sanctuary Housing Association (202006890) Case 202006890 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to allow the resident to purchase the property. 28 May 2021 Reasonable Redress Sanctuary Housing Association (202006043) Case 202006043 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and … 28 May 2021 No Maladministration Sanctuary Housing Association (202011577) Case 202011577 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a … 27 May 2021 No Maladministration Sanctuary Housing Association (202006019) Case 202006019 · Estate Management The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling. 20 May 2021 No Maladministration Sanctuary Housing Association (202000930) Case 202000930 · Financial The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by … 20 May 2021 Mediation Sanctuary Housing Association (202016131) Case 202016131 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the windows. 12 May 2021 Reasonable Redress Sanctuary Housing Association (202008268) Case 202008268 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.