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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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29 Apr 2024 Partial Maladministration Peabody Trust (202300529) Case 202300529 · Managing Relations The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house … 25 Apr 2024 Peabody Trust (202221266) Case 202221266 · Managing Relations The resident’s complaint is about the landlord’s: Handling of requests for repairs to a leaking sink in the resident’s bathroom. … 25 Apr 2024 Maladministration Peabody Trust (202222880) Case 202222880 · Managing Relations The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also … 25 Apr 2024 Maladministration Peabody Trust (202228714) Case 202228714 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s … 24 Apr 2024 Maladministration Peabody Trust (202220783) Case 202220783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling … 12 Apr 2024 Maladministration Peabody Trust (202211489) Case 202211489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint. 12 Apr 2024 Maladministration Peabody Trust (202228956) Case 202228956 · Old Complaints Handling categories The complaint is about the landlord’s handling of the installation of level access door sets and windows during the refurbishment … 10 Apr 2024 Maladministration Peabody Trust (202126263) Case 202126263 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Her neighbour’s use of closed circuit television (CCTV). … 10 Apr 2024 Partial Maladministration Peabody Trust (202307894) Case 202307894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about an acceptable behaviour contract that was issued in … 8 Apr 2024 Partial Maladministration Peabody Trust (202229015) Case 202229015 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment … 28 Mar 2024 Maladministration Peabody Trust (202014128) Case 202014128 · Information and data management The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s: complaint … 28 Mar 2024 Maladministration Peabody Trust (202127329) Case 202127329 · Managing Relations The complaint is about: The landlords handling of the residents reports of ongoing damp and mould in her property. The … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 28 Mar 2024 Reasonable Redress Peabody Trust (202210230) Case 202210230 · Managing Relations The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues … 28 Mar 2024 Maladministration Peabody Trust (202213300) Case 202213300 · Managing Relations REPORT COMPLAINT 202213300 Peabody Trust 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Mar 2024 Maladministration Peabody Trust (202213466) Case 202213466 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs in response to a leak from her property, … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 28 Mar 2024 Maladministration Peabody Trust (202224366) Case 202224366 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s … 28 Mar 2024 Maladministration Peabody Trust (202234265) Case 202234265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, … 27 Mar 2024 Maladministration Peabody Trust (202124265) Case 202124265 · Estate Management The complaint is about the landlord’s handling of the residents: Report that she could not access the communal garden. Report … 27 Mar 2024 Partial Maladministration Peabody Trust (202210611) Case 202210611 · Financial The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 26 Mar 2024 Maladministration Peabody Trust (202214118) Case 202214118 · ASB/Abuse/Nuisance The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response … 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 21 Mar 2024 Reasonable Redress Peabody Trust (202300330) Case 202300330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling. 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 18 Mar 2024 Maladministration Peabody Trust (202223934) Case 202223934 · Managing Relations The complaint is regarding the landlord’s handling of: the resident’s decant into temporary accommodation. outstanding repairs including leaks, damp, and … 15 Mar 2024 Partial Maladministration Peabody Trust (202234093) Case 202234093 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s … 1 Mar 2024 Outside Jurisdiction Peabody Trust (202220619) Case 202220619 · Health and Safety (inc. building safety) The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint. 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling. 29 Feb 2024 Partial Maladministration Peabody Trust (202209178) Case 202209178 · Managing Relations REPORT COMPLAINT 202209178 Peabody Trust 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Feb 2024 Partial Maladministration Peabody Trust (202209277) Case 202209277 · Financial The complaint is about: The handling of the resident’s rent accounts. Bullying, discrimination, and harassment by its staff. Increase in … 29 Feb 2024 Partial Maladministration Peabody Trust (202216824) Case 202216824 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A neighbour dispute involving a bamboo intrusion, boundary fence responsibility, and a … 28 Feb 2024 Partial Maladministration Peabody Trust (202207765) Case 202207765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has … 28 Feb 2024 Partial Maladministration Peabody Trust (202212509) Case 202212509 · Estate Management This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The … 26 Feb 2024 Maladministration Peabody Trust (202200321) Case 202200321 · Information and data management The complaint is about: The landlord’s handling of the resident’s repairs including damp and mould. The landlord’s complaint handling. The … 26 Feb 2024 Maladministration Peabody Trust (202207126) Case 202207126 · Financial The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent … 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 23 Feb 2024 Partial Maladministration Peabody Trust (202232175) Case 202232175 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s … 22 Feb 2024 Maladministration Peabody Trust (202128489) Case 202128489 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following … 19 Feb 2024 Maladministration Peabody Trust (202114107) Case 202114107 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the … 15 Feb 2024 Reasonable Redress Peabody Trust (202200342) Case 202200342 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 15 Feb 2024 Maladministration Peabody Trust (202210109) Case 202210109 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of leaks from the property above. The resident's request … 15 Feb 2024 Partial Maladministration Peabody Trust (202212877) Case 202212877 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to be rehoused. Complaints handling. 14 Feb 2024 Reasonable Redress Peabody Trust (202205908) Case 202205908 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise … 13 Feb 2024 Maladministration Peabody Trust (202204929) Case 202204929 · Managing Relations The complaint is about the landlord’s handling of: A boiler repair. The resident’s reports of recurrent damp and mould. The … 6 Feb 2024 Maladministration Peabody Trust (202123955) Case 202123955 · Managing Relations The complaint is about the landlord’s handling of repairs following a leak from the neighbouring property. The Ombudsman is also … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding …