Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "Notting Hill Genesis" ×

Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

Most recent first
21 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202214922) Case 202214922 · Managing Relations The complaint is about the landlord’s: Offer of compensation for its handling of a window replacement which allowed a leak … 12 Jul 2023 Reasonable Redress Notting Hill Genesis (NHG) (202206159) Case 202206159 · Financial This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are … 11 Jul 2023 Partial Maladministration Notting Hill Genesis (NHG) (202120755) Case 202120755 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns regarding the windows in the communal area. Response to … 30 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202011240) Case 202011240 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports about noise nuisance, anti-social and threatening behaviour from their … 30 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202201557) Case 202201557 · Managing Relations The complaint is about; The landlord’s handling of an emergency property transfer and the resident’s access to temporary accommodation due … 29 Jun 2023 Notting Hill Genesis (NHG) (202127696) Case 202127696 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of difficulties bidding for suitably sized properties , and; … 29 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202200857) Case 202200857 · Information and data management The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s … 28 Jun 2023 Severe Maladministration Notting Hill Genesis (NHG) (202005633) Case 202005633 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s … 26 Jun 2023 Maladministration Notting Hill Genesis (NHG) (202208938) Case 202208938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The residents report of domestic noise from the neighbour’s property. The record … 26 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221363) Case 202221363 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the communal front entrance door lock. Complaint handling. 23 Jun 2023 No Maladministration Notting Hill Genesis (NHG) (202216683) Case 202216683 · Estate Management The complaint is about the landlord’s handling of the resident’s request for cleaning and resurfacing of the front garden communal … 22 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200847) Case 202200847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s bid on property. 21 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202112438) Case 202112438 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs … 21 Jun 2023 No Maladministration Notting Hill Genesis (NHG) (202213047) Case 202213047 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. … 19 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202215893) Case 202215893 · Moving/Buying/Selling Home The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment. 13 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202225734) Case 202225734 · Estate Management The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken. 12 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202201501) Case 202201501 · Estate Management This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; … 6 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202212007) Case 202212007 · Financial This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling … 25 May 2023 Maladministration Notting Hill Genesis (NHG) (202119328) Case 202119328 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property. 19 May 2023 Outside Jurisdiction Notting Hill Genesis (NHG) (202115868) Case 202115868 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s … 19 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119211) Case 202119211 · Managing Relations The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered … 19 May 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125601) Case 202125601 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of repeated faults with the communal entry door. Response … 11 May 2023 Maladministration Notting Hill Genesis (NHG) (202202360) Case 202202360 · Estate Management Review Letter comp REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023 Our approach The Housing Ombudsman’s approach to investigating … 9 May 2023 No Maladministration Notting Hill Genesis (NHG) (202201499) Case 202201499 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the … 3 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200147) Case 202200147 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping … 28 Apr 2023 Outside Jurisdiction Notting Hill Genesis (NHG) (202206376) Case 202206376 · Health and Safety (inc. building safety) This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when … 26 Apr 2023 No Maladministration Notting Hill Genesis (202213890) Case 202213890 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the … 17 Apr 2023 Maladministration Notting Hill Genesis (202201185) Case 202201185 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of drainage issues. 30 Mar 2023 No Maladministration Notting Hill Genesis (202124535) Case 202124535 · Managing Relations The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in … 29 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202123314) Case 202123314 · Financial The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about … 23 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202211147) Case 202211147 · Managing Relations The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint. 17 Mar 2023 Reasonable Redress Notting Hill Genesis (202114947) Case 202114947 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating … 9 Mar 2023 Partial Maladministration Notting Hill Genesis (202113538) Case 202113538 · ASB/Abuse/Nuisance This complaint is about the landlord’s: response to the resident’s: request for alternative accommodation; reports of anti-social behaviour (ASB); reports … 1 Mar 2023 No Maladministration Notting Hill Genesis (NHG) (202209777) Case 202209777 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of her bicycle being stolen from a communal bicycle … 28 Feb 2023 Partial Maladministration Notting Hill Genesis (202105836) Case 202105836 · Financial The complaint is about the landlord’s: Response to the resident’s concern’s over the accuracy and transparency of service charge billing. … 14 Feb 2023 No Maladministration Notting Hill Genesis (NHG) (202124961) Case 202124961 · Managing Relations The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the … 12 Jan 2023 Maladministration Notting Hill Genesis (202117594) Case 202117594 · Managing Relations The complaint is about: The level of redress offered by the landlord for its acknowledged failures in its response to … 11 Jan 2023 No Maladministration Notting Hill Genesis (NHG) (202114679) Case 202114679 · Estate Management The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with … 5 Jan 2023 Partial Maladministration Notting Hill Genesis (NHG) (202122026) Case 202122026 · Managing Relations The complaint is regarding how the landlord handled the resident’s reports of a leak into his property. This Service has … 12 Dec 2022 Partial Maladministration Notting Hill Genesis (202207986) Case 202207986 · Financial The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response … 29 Nov 2022 No Maladministration Notting Hill Genesis (202104974) Case 202104974 · Financial The complaint concerns the landlord’s: response to the resident’s complaint about the level of and an increase to their service … 24 Nov 2022 Partial Maladministration Notting Hill Genesis (202201897) Case 202201897 · Managing Relations The complaint is about the landlord’s handling of: The repair to the resident’s heating and hot water system, and the … 9 Nov 2022 Partial Maladministration Notting Hill Genesis (202205545) Case 202205545 · Financial The complaint is about the landlord’s response to the resident’s concerns about: his rent increase; building insurance being included in … 7 Nov 2022 Maladministration Notting Hill Genesis (202122043) Case 202122043 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property. 4 Nov 2022 No Maladministration Notting Hill Genesis (202006766) Case 202006766 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of: The resident’s intercom being intentionally switched off … 2 Nov 2022 Maladministration Notting Hill Genesis (202203445) Case 202203445 · ASB/Abuse/Nuisance The complaint is about the landlord’s implementation of contact restrictions on the resident. 31 Oct 2022 Partial Maladministration Notting Hill Genesis (202102541) Case 202102541 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: an external wall requiring repair following a roof … 27 Oct 2022 Outside Jurisdiction Notting Hill Genesis (202114098) Case 202114098 · Financial REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Oct 2022 Maladministration Notting Hill Genesis (202200330) Case 202200330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling. 3 Oct 2022 Maladministration Notting Hill Genesis (202122700) Case 202122700 · Managing Relations The complaint is about the landlord’s: Handling of works to the resident’s bathroom . Complaint handling.