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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "Metropolitan Thames Valley Housing (MTV)" ×

Showing 318 of 16,595 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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30 May 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202212438) Case 202212438 · Old Property Condition migrated-2025 The complaint is about the time taken to repair a damaged drain in the resident’s garden. 26 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202216914) Case 202216914 · Financial The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent … 23 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202106636) Case 202106636 · Estate Management The complaint is about: The time taken by the landlord to start a Japanese knotweed treatment plan in the garden. … 11 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202211458) Case 202211458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 5 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202125001) Case 202125001 · Financial The complaint is about the landlord’s handling of: 5 May 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208265) Case 202208265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler and heating system. The landlord’s complaint handling. 4 May 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202205980) Case 202205980 · Financial The complaint is about: The landlord’s response to the resident’s requests for a refund of the communal service charge for … 28 Apr 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208175) Case 202208175 · Estate Management The complaint is about the landlord’s handling of: Repairs to resolve a water leak in the communal area. The condition … 27 Apr 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212022) Case 202212022 · Financial The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement … 12 Apr 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202202993) Case 202202993 · Financial The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 … 27 Mar 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202210442) Case 202210442 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of broken glass in her garden. 16 Mar 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202014172) Case 202014172 · Managing Relations REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The … 3 Mar 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211289) Case 202211289 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns regarding the CCTV at the property prior to 2021. … 18 Jan 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202117995) Case 202117995 · Financial The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The … 10 Dec 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202111044) Case 202111044 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park. 15 Nov 2022 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202107757) Case 202107757 · Financial The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on … 29 Jul 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202127578) Case 202127578 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property. 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202011238) Case 202011238 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for a missed appointment.