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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Hyde Housing Association Limited"

Decisions

Most recent first
28 May 2021 No Maladministration Hyde Housing Association Limited (202003639) Case 202003639 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling. 18 May 2021 Reasonable Redress Hyde Housing Association Limited (201913216) Case 201913216 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks … 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 4 May 2021 Partial Maladministration Hyde Housing Association Limited (201913411) Case 201913411 · Managing Relations The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling. 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 29 Apr 2021 Partial Maladministration Hyde Housing Association Limited (201912702) Case 201912702 · Estate Management The complaint is about the landlord’s: 18 Mar 2021 Maladministration Hyde Housing Association Limited (202005895) Case 202005895 The landlord’s response to the resident’s report of disrepair to the roof. 26 Feb 2021 No Maladministration Hyde Housing Association Limited (202001070) Case 202001070 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary … 22 Feb 2021 Maladministration Hyde Housing Association Limited (202006083) Case 202006083 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for … 10 Feb 2021 Maladministration Hyde Housing Association Limited (202001296) Case 202001296 · Old Health and Safety categories The complaint is about how the landlord dealt with arrangements to carry out an annual gas safety inspection at the … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 23 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201903897) Case 201903897 · Managing Relations The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. … 23 Dec 2020 Reasonable Redress Hyde Housing Association Limited (201908242) Case 201908242 · Old Tenants Behaviour categories REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 Maladministration Hyde Housing Association Limited (201910658) Case 201910658 · Old Property Condition migrated-2025 REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914239) Case 201914239 The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of … 14 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914260) Case 201914260 · Financial The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges … 10 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202003112) Case 202003112 · Information and data management The complaint is about: 9 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202001615) Case 202001615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests …