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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 826 of 16,595 decisions matching "Clarion Housing Association Limited"

Decisions

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24 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202302128) Case 202302128 · Financial The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 17 Jan 2025 Maladministration Clarion Housing Association Limited (202303921) Case 202303921 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in … 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 2 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202414154) Case 202414154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint. 23 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202209035) Case 202209035 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The … 20 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202313537) Case 202313537 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of … 20 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202337611) Case 202337611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about … 19 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202413672) Case 202413672 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 18 Dec 2024 Maladministration Clarion Housing Association Limited (202340783) Case 202340783 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and loss of electrics. 17 Dec 2024 Maladministration Clarion Housing Association Limited (202222519) Case 202222519 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. The Ombudsman has also investigated the landlord’s … 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 13 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202310522) Case 202310522 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has … 12 Dec 2024 Partial Maladministration Clarion Housing Association Limited (202311909) Case 202311909 · Estate Management The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has … 9 Dec 2024 Maladministration Clarion Housing Association Limited (202345917) Case 202345917 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling. 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 2 Dec 2024 Maladministration Clarion Housing Association Limited (202408018) Case 202408018 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202222119) Case 202222119 · Moving/Buying/Selling Home The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. … 29 Nov 2024 Maladministration Clarion Housing Association Limited (202305122) Case 202305122 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint. 29 Nov 2024 Maladministration Clarion Housing Association Limited (202318286) Case 202318286 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot … 29 Nov 2024 No Maladministration Clarion Housing Association Limited (202326870) Case 202326870 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call. 18 Nov 2024 Reasonable Redress Clarion Housing Association Limited (202307928) Case 202307928 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated … 18 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202403710) Case 202403710 · Managing Relations The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint … 14 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202304995) Case 202304995 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s … 12 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202334330) Case 202334330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for her windows to be replaced. Request for it … 11 Nov 2024 Maladministration Clarion Housing Association Limited (202225302) Case 202225302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 7 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202212172) Case 202212172 · Managing Relations The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s … 5 Nov 2024 Maladministration Clarion Housing Association Limited (202222643) Case 202222643 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme. 4 Nov 2024 Maladministration Clarion Housing Association Limited (202315004) Case 202315004 · Estate Management The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour … 1 Nov 2024 Maladministration Clarion Housing Association Limited (202220337) Case 202220337 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has … 1 Nov 2024 Partial Maladministration Clarion Housing Association Limited (202232021) Case 202232021 · Financial The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Maladministration Clarion Housing Association Limited (202405437) Case 202405437 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the … 30 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202222847) Case 202222847 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social … 30 Oct 2024 Reasonable Redress Clarion Housing Association Limited (202346798) Case 202346798 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 25 Oct 2024 Maladministration Clarion Housing Association Limited (202226466) Case 202226466 · Old Complaints Handling categories REPORT COMPLAINT 202226466 Clarion Housing Association Limited 25 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202307268) Case 202307268 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at … 23 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202301285) Case 202301285 · Estate Management This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her … 21 Oct 2024 Maladministration Clarion Housing Association Limited (202403888) Case 202403888 · Estate Management The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. … 11 Oct 2024 Maladministration Clarion Housing Association Limited (202219905) Case 202219905 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bathroom replacement. The landlord’s handling of the resident’s complaint. 11 Oct 2024 Maladministration Clarion Housing Association Limited (202234702) Case 202234702 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports regarding works for: Low water pressure at her property. … 8 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202305675) Case 202305675 · Information and data management This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Work required … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 2 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202221519) Case 202221519 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: reports of damp and mould in the property. placing the resident in … 2 Oct 2024 Maladministration Clarion Housing Association Limited (202327436) Case 202327436 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of the resident’s reports of: A roof leak. Lack of heating due … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202225583) Case 202225583 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for … 30 Sep 2024 Maladministration Clarion Housing Association Limited (202327179) Case 202327179 · Managing Relations The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending … 30 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202338682) Case 202338682 · Financial The complaint is about the landlord’s handling of the resident’s reports of: The repairs to the ventilation unit and the …