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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 669 of 16,595 decisions matching "bedroom"

Decisions

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14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202223256) Case 202223256 · Managing Relations Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration Sovereign Network Group (202316658) Case 202316658 · ASB/Abuse/Nuisance Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 13 Nov 2025 Partial Maladministration City of Wolverhampton Council (202406880) Case 202406880 · Local Authority / ALMO or TMO Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428853) Case 202428853 · Financial Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Epping Forest District Council (202447757) Case 202447757 · Managing Relations Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Nov 2025 Reasonable Redress Platform Housing Group Limited (202340813) Case 202340813 · Managing Relations Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Southern Housing (202325053) Case 202325053 · Managing Relations Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November … 13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 12 Nov 2025 Partial Maladministration Blackpool Borough Council (202428526) Case 202428526 · Managing Relations Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration First Choice Homes Oldham Limited (202334599) Case 202334599 · Managing Relations Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Nov 2025 Partial Maladministration Sovereign Network Group (202404522) Case 202404522 · Managing Relations Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 12 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202337457) Case 202337457 · Managing Relations Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202424164) Case 202424164 · Managing Relations Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Maladministration Harlow District Council (202343281) Case 202343281 · Local Authority / ALMO or TMO Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202342158) Case 202342158 · Managing Relations Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Maladministration London Borough of Tower Hamlets (202403067) Case 202403067 · Estate Management Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202348592) Case 202348592 · Financial Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202504227) Case 202504227 · Managing Relations Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 No Maladministration Peabody Trust (202344099) Case 202344099 · Financial Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October … 10 Nov 2025 Partial Maladministration Aster Group Limited (202404232) Case 202404232 · ASB/Abuse/Nuisance Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 No Maladministration Stevenage Borough Council (202408578) Case 202408578 · Local Authority / ALMO or TMO Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November … 7 Nov 2025 Partial Maladministration City of Westminster Council (202501439) Case 202501439 · ASB/Abuse/Nuisance Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 7 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428538) Case 202428538 · Financial Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 No Maladministration London & Quadrant Housing Trust (202331254) Case 202331254 · Financial Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202336033) Case 202336033 · Managing Relations Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202413206) Case 202413206 · Managing Relations Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202450021) Case 202450021 · Health and Safety (inc. building safety) Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 6 Nov 2025 Partial Maladministration Moat Homes Limited (202335768) Case 202335768 · Financial Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 5 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202336744) Case 202336744 · Estate Management Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 5 Nov 2025 Partial Maladministration Octavia Housing (202503838) Case 202503838 · Managing Relations Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November … 4 Nov 2025 No Maladministration Clarion Housing Association Limited (202422633) Case 202422633 · Estate Management Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Notting Hill Genesis (202429292) Case 202429292 · ASB/Abuse/Nuisance Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Sovereign Network Group (202400986) Case 202400986 · Managing Relations Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Together Housing Association Limited (202343166) Case 202343166 · Managing Relations Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Trident Housing Association Limited (202429736) Case 202429736 · ASB/Abuse/Nuisance Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Nov 2025 Partial Maladministration London Borough of Camden Council (202401024) Case 202401024 · Local Authority / ALMO or TMO Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 31 Oct 2025 Maladministration A2Dominion Housing Group Limited (202344331) Case 202344331 · Estate Management Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202413791) Case 202413791 · Managing Relations Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Great Places Housing Association (202423526) Case 202423526 · Managing Relations Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 31 Oct 2025 No Maladministration GreenSquareAccord Limited (202406999) Case 202406999 · Estate Management Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration Hastoe Housing Association Limited (202332705) Case 202332705 · ASB/Abuse/Nuisance Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Home Group Limited (202330354) Case 202330354 · Estate Management Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration London Borough of Islington (202341071) Case 202341071 · Local Authority / ALMO or TMO Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202330224) Case 202330224 · Health and Safety (inc. building safety) Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202427344) Case 202427344 · Managing Relations Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202321581) Case 202321581 · Managing Relations Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 31 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202428004) Case 202428004 · Estate Management Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date …