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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 306 of 16,595 decisions matching "The Guinness Partnership Limited"

Decisions

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10 Dec 2022 Maladministration The Guinness Partnership Limited (202111591) Case 202111591 · Managing Relations The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of … 6 Dec 2022 Maladministration The Guinness Partnership Limited (202208335) Case 202208335 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the resident’s kitchen and its communication about this. The … 29 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202113997) Case 202113997 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about: Increases in service charges. Fly tipping in the … 21 Nov 2022 No Maladministration The Guinness Partnership Limited (202200407) Case 202200407 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink. 15 Nov 2022 Partial Maladministration The Guinness Partnership Limited (202123686) Case 202123686 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the … 11 Nov 2022 Maladministration The Guinness Partnership Limited (202101974) Case 202101974 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property, and; the associated formal complaint handling. 31 Oct 2022 No Maladministration The Guinness Partnership Limited (202124118) Case 202124118 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of pests in the property. 21 Oct 2022 No Maladministration The Guinness Partnership Limited (202113202) Case 202113202 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property move. 5 Oct 2022 No Maladministration The Guinness Partnership Limited (202126599) Case 202126599 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 20 Sep 2022 Maladministration The Guinness Partnership Limited (202110442) Case 202110442 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (201909566) Case 201909566 · ASB/Abuse/Nuisance The complaint is about the: The landlord’s handling of the resident’s reports about her neighbour throwing food in the garden … 1 Sep 2022 Partial Maladministration The Guinness Partnership Limited (202126272) Case 202126272 · Managing Relations The complaint concerns how the landlord handled the replacement of an extractor fan in the bathroom of the property. The … 31 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202200377) Case 202200377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property. 25 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202127330) Case 202127330 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s … 17 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202113535) Case 202113535 · Estate Management The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring … 8 Aug 2022 Maladministration The Guinness Partnership Limited (202124928) Case 202124928 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property. 21 Jul 2022 Maladministration The Guinness Partnership Limited (202125458) Case 202125458 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of his faulty boiler. 11 Jul 2022 Maladministration The Guinness Partnership Limited (202127126) Case 202127126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 21 Jun 2022 Maladministration The Guinness Partnership Limited (202114388) Case 202114388 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 20 Jun 2022 Reasonable Redress The Guinness Partnership Limited (202122166) Case 202122166 · Old Property Condition migrated-2025 The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused. 8 Jun 2022 No Maladministration The Guinness Partnership Limited (202119419) Case 202119419 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 23 May 2022 Reasonable Redress The Guinness Partnership Limited (202115799) Case 202115799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her … 20 May 2022 No Maladministration The Guinness Partnership Limited (202117909) Case 202117909 · Financial The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response … 11 May 2022 Partial Maladministration The Guinness Partnership Limited (202119068) Case 202119068 · Managing Relations REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 May 2022 Partial Maladministration The Guinness Partnership Limited (202119664) Case 202119664 · Managing Relations The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint … 26 Apr 2022 No Maladministration The Guinness Partnership Limited (202116578) Case 202116578 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Apr 2022 Partial Maladministration The Guinness Partnership Limited (202015412) Case 202015412 · ASB/Abuse/Nuisance This complaint is about: The process which led to the creation of the communal garden in 2015; The landlord’s response … 12 Apr 2022 Reasonable Redress The Guinness Partnership Limited (202110662) Case 202110662 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint. 8 Apr 2022 Outside Jurisdiction The Guinness Partnership Limited (202101375) Case 202101375 · Financial The complaint concerns damage caused to the resident’s car. 11 Mar 2022 Maladministration The Guinness Partnership Limited (202115088) Case 202115088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks coming from skylight windows into her home. 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 24 Feb 2022 Maladministration The Guinness Partnership Limited (202114705) Case 202114705 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures relating to its repairs … 21 Feb 2022 No Maladministration The Guinness Partnership Limited (202103612) Case 202103612 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak at the property. 3 Feb 2022 Partial Maladministration The Guinness Partnership Limited (202014482) Case 202014482 · Financial The complaint is about the landlord’s response to the resident’s reports about: Repairs at the property. Alleged damage to his … 31 Jan 2022 Partial Maladministration The Guinness Partnership Limited (202112215) Case 202112215 · Financial The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation … 30 Dec 2021 No Maladministration The Guinness Partnership Limited (202104966) Case 202104966 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 30 Nov 2021 Partial Maladministration The Guinness Partnership Limited (202102041) Case 202102041 · Financial The complaint is regarding the landlord’s: Handling of a repair following a reported leak. Response to the resident’s request for … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 10 Nov 2021 Maladministration The Guinness Partnership Limited (202102353) Case 202102353 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of redecoration work to the resident’s hallway. 27 Oct 2021 No Maladministration The Guinness Partnership Limited (202014535) Case 202014535 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 16 Sep 2021 Outside Jurisdiction The Guinness Partnership Limited (202104385) Case 202104385 · Managing Relations The resident complained about landlord’s management of a deceased neighbour’s property. 15 Sep 2021 Reasonable Redress The Guinness Partnership Limited (202016448) Case 202016448 · Financial The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond … 13 Aug 2021 Reasonable Redress The Guinness Partnership Limited (202009533) Case 202009533 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a … 2 Aug 2021 Maladministration The Guinness Partnership Limited (202015899) Case 202015899 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety check at the property. 30 Jun 2021 Outside Jurisdiction The Guinness Partnership Limited (202011602) Case 202011602 · Financial The complaint is about the landlord’s response to the resident’s reports of damage to her car window. 16 Jun 2021 Outside Jurisdiction The Guinness Partnership Limited (202011931) Case 202011931 · Managing Relations The complaint concerns the landlord’s response to reports of staff conduct. 15 Jun 2021 No Maladministration The Guinness Partnership Limited (202005376) Case 202005376 · Old Property Condition migrated-2025 The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had …