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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 271 of 16,595 decisions matching "Southwark Council"

Decisions

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11 May 2021 No Maladministration Southwark Council (202003725) Case 202003725 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling. 5 May 2021 No Maladministration Southwark Council (202009109) Case 202009109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 7 Apr 2021 Maladministration Southwark Council (202001796) Case 202001796 · Local Authority / ALMO or TMO The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 22 Mar 2021 Maladministration Southwark Council (202004554) Case 202004554 · Leaseholder The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage … 22 Mar 2021 Maladministration Southwark Council (202005132) Case 202005132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her … 15 Mar 2021 Mediation Southwark Council (202004203) Case 202004203 The resident complained about the landlord’s response to an ant infestation in the property. 9 Mar 2021 Reasonable Redress Southwark Council (202003266) Case 202003266 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 26 Feb 2021 Maladministration Southwark Council (201913530) Case 201913530 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for repairs to a wall in her garden. 26 Feb 2021 Maladministration Southwark Council (201915518) Case 201915518 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: reports of a loss of heating and hot water the alleged conduct … 12 Feb 2021 Maladministration Southwark Council (202008684) Case 202008684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a backflow surge of water into the property and its … 8 Feb 2021 No Maladministration Southwark Council (201906325) Case 201906325 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour. 26 Jan 2021 No Maladministration Southwark Council (202002332) Case 202002332 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount … 20 Jan 2021 Outside Jurisdiction Southwark Council (202001947) Case 202001947 · Local Authority / ALMO or TMO The complaint is about the increase to the service charge for major works following a section 20 consultation process. 18 Jan 2021 Partial Maladministration Southwark Council (201815464) Case 201815464 · Local Authority / ALMO or TMO The resident complained about the landlord’s response to his: reports of a gas leak at the property on 8 February … 13 Jan 2021 Outside Jurisdiction Southwark Council (202007170) Case 202007170 · Leaseholder REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 8 Jan 2021 No Maladministration Southwark Council (201703942) Case 201703942 · Local Authority / ALMO or TMO The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request 16 Dec 2020 Partial Maladministration Southwark Council (201906657) Case 201906657 The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident … 8 Dec 2020 Partial Maladministration Southwark Council (201913492) Case 201913492 · Managing Relations The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s …