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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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3 Sep 2024 Maladministration Southern Housing (202339900) Case 202339900 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 30 Aug 2024 Partial Maladministration Southern Housing (202222453) Case 202222453 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of a leak from the property above her. This report … 30 Aug 2024 Maladministration Southern Housing (202305489) Case 202305489 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs to the communal lift. The resident’s reports … 30 Aug 2024 Partial Maladministration Southern Housing (202347452) Case 202347452 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request for adaptations. Reports of required repairs. The Ombudsman has … 30 Aug 2024 Maladministration Southern Housing (202400649) Case 202400649 · Old Property Condition categories The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs. 29 Aug 2024 Maladministration Southern Housing (202340257) Case 202340257 · Information and data management The complaint is about the landlord’s handling of damp and mould in the property, and the associated repairs. The Ombudsman … 28 Aug 2024 Maladministration Southern Housing (202213583) Case 202213583 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The … 28 Aug 2024 Partial Maladministration Southern Housing (202337318) Case 202337318 · Managing Relations The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about … 23 Aug 2024 Maladministration Southern Housing (202230390) Case 202230390 · Old Property Condition migrated-2025 This investigation is about the landlord’s handling of repairs in the resident’s home. 22 Aug 2024 Partial Maladministration Southern Housing (202224263) Case 202224263 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks and associated damp and mould affecting her … 7 Aug 2024 Partial Maladministration Southern Housing (202209945) Case 202209945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request … 31 Jul 2024 Maladministration Southern Housing (202306243) Case 202306243 · Old Complaints Handling categories The complaint concerns the landlord's handling of the resident's report of nuisance and rodent infestation resulting from overgrown nearby wildland … 31 Jul 2024 Partial Maladministration Southern Housing (202329780) Case 202329780 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Reports of antisocial behaviour (ASB). The associated complaint. 31 Jul 2024 Partial Maladministration Southern Housing Group Limited (202228600) Case 202228600 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, … 29 Jul 2024 Maladministration Southern Housing (202317874) Case 202317874 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint. 29 Jul 2024 Maladministration Southern Housing Group Limited (202323310) Case 202323310 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 26 Jul 2024 Partial Maladministration Southern Housing (202229345) Case 202229345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning … 22 Jul 2024 Maladministration Southern Housing (202221957) Case 202221957 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint. 18 Jul 2024 Maladministration Southern Housing Group Limited (202229901) Case 202229901 · Estate Management The complaint is about the landlord’s handling of parking management at the resident’s block by its freeholder’s managing agent. 16 Jul 2024 Maladministration Southern Housing Group Limited (202346818) Case 202346818 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman … 12 Jul 2024 Maladministration Southern Housing Group Limited (202337322) Case 202337322 · Managing Relations The complaint is about the landlord’s: handling of insulation and loft repairs. complaint handling. 11 Jul 2024 Partial Maladministration Southern Housing Group Limited (202306442) Case 202306442 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint … 8 Jul 2024 Maladministration Southern Housing (202227417) Case 202227417 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. … 27 Jun 2024 No Maladministration Southern Housing (202300525) Case 202300525 · Financial The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The … 27 Jun 2024 Maladministration Southern Housing Group Limited (202301490) Case 202301490 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of kitchen repairs related to pest control issues. Request … 26 Jun 2024 Maladministration Southern Housing (202304187) Case 202304187 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: a leak from the roof. damp and mould … 26 Jun 2024 Maladministration Southern Housing Group Limited (202221863) Case 202221863 · Managing Relations The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s … 21 Jun 2024 Maladministration Southern Housing (202224917) Case 202224917 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s … 21 Jun 2024 Maladministration Southern Housing (202313307) Case 202313307 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s application for a management move and its handling of the … 19 Jun 2024 Maladministration Southern Housing (202302575) Case 202302575 · Information and data management The complaint is about the landlord’s handling of: reports of issues with the hot water system. reports of a leak … 31 May 2024 Partial Maladministration Southern Housing (202227212) Case 202227212 · Estate Management The complaint is about the landlord’s handling of: Repairs to windows in the property. Flooding outside the property. Repairs to … 29 May 2024 Maladministration Southern Housing Group Limited (202328032) Case 202328032 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint. 17 May 2024 Maladministration Southern Housing (202310209) Case 202310209 · Old Complaints Handling categories The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; … 30 Apr 2024 Maladministration Southern Housing Group Limited (202230319) Case 202230319 · Managing Relations The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to … 18 Apr 2024 Outside Jurisdiction Southern Housing Group Limited (202223653) Case 202223653 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 Apr 2024 Maladministration Southern Housing (202217647) Case 202217647 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 27 Mar 2024 Maladministration Southern Housing Group Limited (202205237) Case 202205237 · Managing Relations The complaint is about the landlord’s: Handling of general repairs to the property. Response to reports of damp and mould … 27 Mar 2024 Maladministration Southern Housing Group Limited (202218695) Case 202218695 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of an outstanding repair to the bedroom light. Complaint … 27 Mar 2024 Maladministration Southern Housing Group Limited (202228637) Case 202228637 · Managing Relations The complaint is about the landlord’s handling of: The residents request for compensation for water damaged carpets following a leak. … 27 Mar 2024 Maladministration Southern Housing Group Limited (202304117) Case 202304117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s ceiling. 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 25 Mar 2024 Maladministration Southern Housing Group Limited (202111872) Case 202111872 · Information and data management REPORT COMPLAINT 202111872 Southern Housing Group Limited 25 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Mar 2024 Maladministration Southern Housing Group Limited (202207125) Case 202207125 · Managing Relations The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint. 22 Mar 2024 Maladministration Southern Housing Group Limited (202215836) Case 202215836 · Managing Relations The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request … 20 Mar 2024 Maladministration Southern Housing Group Limited (202302042) Case 202302042 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint. 29 Feb 2024 Partial Maladministration Optivo (now Southern Housing) (202203710) Case 202203710 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour, including the level of support provided … 29 Feb 2024 Partial Maladministration Southern Housing Group Limited (202204723) Case 202204723 · Estate Management The complaint is about: The landlord’s response to the resident’s report of various repairs. The landlord’s response to the resident’s … 29 Feb 2024 Maladministration Southern Housing Group Limited (202207242) Case 202207242 · Information and data management The complaint is about the landlord's handling of: the repairs to the resident’s property in relation to: the roof. the … 28 Feb 2024 Maladministration Optivo (now Southern Housing) (202205013) Case 202205013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: