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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 365 of 16,595 decisions matching "Sanctuary Housing Association"

Decisions

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10 Jul 2023 Sanctuary Housing Association (201901900) Case 201901900 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The … 6 Jul 2023 Maladministration Sanctuary Housing Association (202122141) Case 202122141 · Managing Relations The complaint is about the landlord’s: 4 Jul 2023 Partial Maladministration Sanctuary Housing Association (202126016) Case 202126016 · Managing Relations The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also … 29 Jun 2023 Maladministration Sanctuary Housing Association (202206512) Case 202206512 · Managing Relations REPORT COMPLAINT 202206512 Sanctuary Housing Association 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Partial Maladministration Sanctuary Housing Association (202218488) Case 202218488 · Managing Relations The complaint is about the landlord’s response to: Reports of damp and mould. Vibrations the resident reported. Handling of the … 27 Jun 2023 Partial Maladministration Sanctuary Housing Association (202213616) Case 202213616 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Noise from a water pump. The associated complaint. 19 Jun 2023 Maladministration Sanctuary Housing Association (202207418) Case 202207418 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s … 15 Jun 2023 Maladministration Sanctuary Housing Association (202217276) Case 202217276 · Information and data management The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould … 11 Jun 2023 Reasonable Redress Sanctuary Housing Association (202215016) Case 202215016 · Managing Relations The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint. 25 May 2023 Partial Maladministration Sanctuary Housing Association (202215373) Case 202215373 · Managing Relations The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling … 18 May 2023 No Maladministration Sanctuary Housing Association (202219016) Case 202219016 · Estate Management This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to … 12 Apr 2023 Maladministration Sanctuary Housing Association (202213241) Case 202213241 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces … 11 Apr 2023 No Maladministration Sanctuary Housing Association (202203195) Case 202203195 · Estate Management The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of … 6 Apr 2023 No Maladministration Sanctuary Housing Association (202211416) Case 202211416 · Financial The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query. 31 Mar 2023 Maladministration Sanctuary Housing Association (202207214) Case 202207214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 30 Mar 2023 Severe Maladministration Sanctuary Housing Association (202107263) Case 202107263 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling … 30 Mar 2023 Partial Maladministration Sanctuary Housing Association (202204755) Case 202204755 · Estate Management The complaint is about the landlord’s: record keeping and communication regarding tree works in the communal area; handling of concerns … 30 Mar 2023 Maladministration Sanctuary Housing Association (202205737) Case 202205737 · Managing Relations The complaint is about: The landlord’s handling of: 21 Mar 2023 Partial Maladministration Sanctuary Housing Association (202001089) Case 202001089 · Managing Relations This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent … 6 Mar 2023 Partial Maladministration Sanctuary Housing Association (202109342) Case 202109342 · Financial The complaint is about: The landlord’s management of the resident’s rent account and her dissatisfaction with the credit reimbursed by … 1 Mar 2023 Partial Maladministration Sanctuary Housing Association (202120877) Case 202120877 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of tiling repairs in her kitchen and bathroom. The … 24 Feb 2023 Partial Maladministration Sanctuary Housing Association (202200735) Case 202200735 · Managing Relations The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation … 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 31 Jan 2023 Maladministration Sanctuary Housing Association (202205743) Case 202205743 · Managing Relations The complaint is about the landlord’s: Communication regarding appointments for a gas safety check, a stop tap leak and a … 30 Jan 2023 No Maladministration Sanctuary Housing Association (202105061) Case 202105061 · Managing Relations This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the … 30 Jan 2023 Reasonable Redress Sanctuary Housing Association (202205114) Case 202205114 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed. 17 Jan 2023 Partial Maladministration Sanctuary Housing Association (202209120) Case 202209120 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, … 16 Jan 2023 Reasonable Redress Sanctuary Housing Association (202207322) Case 202207322 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of … 13 Jan 2023 Partial Maladministration Sanctuary Housing Association (202207445) Case 202207445 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated … 9 Jan 2023 Maladministration Sanctuary Housing Association (202200139) Case 202200139 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for replacement of the windows and external doors at … 9 Dec 2022 No Maladministration Sanctuary Housing Association (202115661) Case 202115661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the … 25 Nov 2022 Maladministration Sanctuary Housing Association (202127230) Case 202127230 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of several repair issues, including damage to the guttering, … 18 Nov 2022 Maladministration Sanctuary Housing Association (202107321) Case 202107321 · Occupancy Rights This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his … 15 Nov 2022 Reasonable Redress Sanctuary Housing Association (202205924) Case 202205924 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door. 31 Oct 2022 Reasonable Redress Sanctuary Housing Association (202126153) Case 202126153 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her … 27 Oct 2022 Maladministration Sanctuary Housing Association (202123312) Case 202123312 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). … 20 Oct 2022 Partial Maladministration Sanctuary Housing Association (202012582) Case 202012582 · Managing Relations This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on … 5 Oct 2022 Maladministration Sanctuary Housing Association (202105534) Case 202105534 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request for repairs to the windows. 30 Sep 2022 Reasonable Redress Sanctuary Housing Association (202203991) Case 202203991 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at … 28 Sep 2022 Reasonable Redress Sanctuary Housing Association (202127336) Case 202127336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom. 12 Sep 2022 No Maladministration Sanctuary Housing Association (202123803) Case 202123803 · Managing Relations The complaint concerns: The landlord’s decision to issue a letter and email relating to its intention to begin possession proceedings … 24 Aug 2022 No Maladministration Sanctuary Housing Association (202122653) Case 202122653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed. 18 Aug 2022 Partial Maladministration Sanctuary Housing Association (202016075) Case 202016075 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the neighbour in the upstairs flat. … 16 Aug 2022 Partial Maladministration Sanctuary Housing Association (202014997) Case 202014997 · ASB/Abuse/Nuisance The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy … 1 Aug 2022 No Maladministration Sanctuary Housing Association (202100264) Case 202100264 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. … 20 Jul 2022 Partial Maladministration Sanctuary Housing Association (202121641) Case 202121641 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of an overflow pipe leak. The landlord’s complaint handling. 4 Jul 2022 Reasonable Redress Sanctuary Housing Association (202123056) Case 202123056 · Financial The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of … 28 Jun 2022 Reasonable Redress Sanctuary Housing Association (202126459) Case 202126459 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of no heating. 23 Jun 2022 Reasonable Redress Sanctuary Housing Association (202122108) Case 202122108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this. 7 Jun 2022 No Maladministration Sanctuary Housing Association (202117572) Case 202117572 · Financial The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler …