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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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4 Oct 2024 Partial Maladministration Peabody Trust (202307369) Case 202307369 · Estate Management The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a … 4 Oct 2024 Partial Maladministration Peabody Trust (202309310) Case 202309310 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of bedbugs. The Ombudsman has also considered the landlord’s … 25 Sep 2024 Maladministration Peabody Trust (202306297) Case 202306297 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the level of the service charge. The resident’s … 20 Sep 2024 Partial Maladministration Peabody Trust (202340829) Case 202340829 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation … 19 Sep 2024 Outside Jurisdiction Peabody Trust (202209431) Case 202209431 · Financial This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of … 19 Sep 2024 Maladministration Peabody Trust (202232076) Case 202232076 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a pest infestation. The landlord’s response to the … 13 Sep 2024 Partial Maladministration Peabody Trust (202331993) Case 202331993 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. … 12 Sep 2024 Maladministration Peabody Trust (202229340) Case 202229340 · Managing Relations The complaint is about the landlord’s handling of repairs to the property following the resident’s reports of damp and mould. … 11 Sep 2024 Partial Maladministration Peabody Trust (202232832) Case 202232832 · Financial The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request … 6 Sep 2024 Maladministration Peabody Trust (202348485) Case 202348485 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being … 30 Aug 2024 Partial Maladministration Peabody Trust (202301179) Case 202301179 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. … 29 Aug 2024 Maladministration Peabody Trust (202214402) Case 202214402 · Financial The complaint is about the landlord’s handling of: The resident's requests for information about service charges. The associated complaint. 29 Aug 2024 Maladministration Peabody Trust (202339084) Case 202339084 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould in the property. The Ombudsman has also taken the … 28 Aug 2024 Maladministration Peabody Trust (202335463) Case 202335463 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. … 27 Aug 2024 Outside Jurisdiction Peabody Trust (202307638) Case 202307638 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply … 27 Aug 2024 Partial Maladministration Peabody Trust (202405173) Case 202405173 · Managing Relations The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling. 23 Aug 2024 Partial Maladministration Peabody Trust (202331995) Case 202331995 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Outstanding repairs, including damp and mould in the property. Reports of no … 20 Aug 2024 Partial Maladministration Peabody Trust (202323991) Case 202323991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of window repairs and queries relating to replacement windows. … 19 Aug 2024 Maladministration Peabody Trust (202234334) Case 202234334 · Information and data management The complaint is about the landlord’s: Handling of repairs to an ongoing leak and associated roof repairs. Handling of reports … 13 Aug 2024 Outside Jurisdiction Peabody Trust (202121591) Case 202121591 · Financial The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. … 9 Aug 2024 Reasonable Redress Peabody Trust (202220019) Case 202220019 · Managing Relations The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of … 7 Aug 2024 Maladministration Peabody Trust (202329745) Case 202329745 · Managing Relations The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has … 31 Jul 2024 Maladministration Peabody Trust (202231919) Case 202231919 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman … 31 Jul 2024 Partial Maladministration Peabody Trust (202301587) Case 202301587 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated … 31 Jul 2024 Maladministration Peabody Trust (202337696) Case 202337696 · Information and data management The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB), including her concerns that her … 31 Jul 2024 Partial Maladministration Peabody Trust (202342924) Case 202342924 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 29 Jul 2024 Outside Jurisdiction Peabody Trust (202127649) Case 202127649 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it … 29 Jul 2024 Maladministration Peabody Trust (202234849) Case 202234849 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs. 29 Jul 2024 Severe Maladministration Peabody Trust (202312926) Case 202312926 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint. 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 25 Jul 2024 Severe Maladministration Peabody Trust (202202211) Case 202202211 · Managing Relations The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling. 25 Jul 2024 Maladministration Peabody Trust (202345020) Case 202345020 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning: The toilet. The shower. The lack of heating … 11 Jul 2024 Partial Maladministration Peabody Trust (202210783) Case 202210783 · Managing Relations The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof … 9 Jul 2024 Maladministration Peabody Trust (202230461) Case 202230461 · Financial The complaint is about the landlord’s: Response to the resident’s reports of issues with her service charge account. Handling of … 9 Jul 2024 Reasonable Redress Peabody Trust (202318678) Case 202318678 · Estate Management The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling. 5 Jul 2024 Maladministration Peabody Trust (202212871) Case 202212871 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling. 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 27 Jun 2024 Partial Maladministration Peabody Trust (202313506) Case 202313506 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. … 19 Jun 2024 Partial Maladministration Peabody Trust (202111835) Case 202111835 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The … 13 Jun 2024 Partial Maladministration Peabody Trust (202233123) Case 202233123 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling. 30 May 2024 Maladministration Peabody Trust (202300779) Case 202300779 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs. The landlord’s complaint handling. 29 May 2024 Maladministration Peabody Trust (202223647) Case 202223647 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of issues with the concierge service. The associated complaint. 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 28 May 2024 Partial Maladministration Peabody Trust (202303351) Case 202303351 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment … 30 Apr 2024 Partial Maladministration Peabody Trust (202217434) Case 202217434 · Estate Management The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint … 30 Apr 2024 Partial Maladministration Peabody Trust (202225405) Case 202225405 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports … 30 Apr 2024 Partial Maladministration Peabody Trust (202231178) Case 202231178 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has … 30 Apr 2024 Maladministration Peabody Trust (202304771) Case 202304771 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of anti social behaviour (ASB). Request to be re-housed. … 29 Apr 2024 Maladministration Peabody Trust (202211630) Case 202211630 · Financial The complaint is about the landlord’s handling of: Its contractors damaging the resident’s possessions during repairs. The formal complaint.