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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

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29 Feb 2024 Partial Maladministration Notting Hill Genesis (NHG) (202225691) Case 202225691 · Financial The complaint is about;The landlord’s handling of the resident’s request to be rehoused.The landlord’s response to the resident’s request for … 26 Feb 2024 Partial Maladministration Notting Hill Genesis (NHG) (202216977) Case 202216977 · ASB/Abuse/Nuisance REPORT COMPLAINT 202216977 Notting Hill Genesis (NHG) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Feb 2024 Partial Maladministration Notting Hill Genesis (NHG) (202127928) Case 202127928 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of poor staff conduct. The complaint. 15 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202108846) Case 202108846 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has … 1 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202126871) Case 202126871 · Estate Management The complaint is about the landlords handling of the resident’s: Reports of damp and mould and associated repairs. Reports of … 31 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202212610) Case 202212610 · Estate Management This complaint is about the landlord’s: Response to the resident’s various concerns about the condition of the block and the … 31 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215979) Case 202215979 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns regarding building works to neighbouring property which had an … 30 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202207000) Case 202207000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a water pipe repair; a repair to the resident’s bedroom window; the … 26 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202128553) Case 202128553 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation within the property. Request to … 8 Jan 2024 Maladministration Notting Hill Genesis (NHG) (202212193) Case 202212193 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman also considered the landlord’s … 5 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209185) Case 202209185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated … 18 Dec 2023 Maladministration Notting Hill Genesis (NHG) (202114207) Case 202114207 · Managing Relations The complaint is about the landlord’s: Communication about cyclical works. Complaint handling. 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202109486) Case 202109486 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. … 30 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202221594) Case 202221594 · Information and data management The complaint is about: The landlord’s handling of, and response to, the resident’s reports of an infestation of cockroaches. The … 29 Nov 2023 Maladministration Notting Hill Genesis (NHG) (202205755) Case 202205755 · Financial The complaint concerns the landlord’s handling of: Repairs to the property following flooding. Flood payments made to the resident. Removal … 17 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202004764) Case 202004764 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) caused by her neighbours. The … 16 Nov 2023 Reasonable Redress Notting Hill Genesis (NHG) (202204848) Case 202204848 · Managing Relations The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated … 14 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202017424) Case 202017424 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of … 7 Nov 2023 Partial Maladministration Notting Hill Genesis (NHG) (202017019) Case 202017019 · Managing Relations The landlord’s handling of the resident’s request to sell her property, and; Its subsequent complaint handling. 31 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202124552) Case 202124552 · Managing Relations The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s … 31 Oct 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125186) Case 202125186 · Estate Management The complaint concerns the following: The landlord’s management of estate services. The charges relating to the provision of services. the … 31 Oct 2023 Partial Maladministration Notting Hill Genesis (NHG) (202224771) Case 202224771 · Financial The complaint is about: The landlord’s handling of the resident’s queries and comments in relation to a service charge consultation. … 30 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202123801) Case 202123801 · Information and data management This complaint is about the landlord’s: Response to the resident’s request for a copy of its reasonable adjustment policy. Response … 25 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202103364) Case 202103364 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s request for tree pruning. … 23 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202127687) Case 202127687 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response … 20 Oct 2023 Reasonable Redress Notting Hill Genesis (NHG) (202209767) Case 202209767 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs. 10 Oct 2023 Maladministration Notting Hill Genesis (NHG) (202126775) Case 202126775 · Financial The complaint is about the landlord’s handling of the resident's queries relating to third-party service charge costs. 29 Sep 2023 Partial Maladministration Notting Hill Genesis (NHG) (202230789) Case 202230789 · Managing Relations The complaint is about: the landlord’s response to maintenance and repair issues at the resident’s property. the communication with the … 20 Sep 2023 No Maladministration Notting Hill Genesis (NHG) (202217131) Case 202217131 · Estate Management The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response … 11 Sep 2023 Maladministration Notting Hill Genesis (NHG) (202122217) Case 202122217 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s … 6 Sep 2023 Partial Maladministration Notting Hill Genesis (NHG) (202125308) Case 202125308 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the porch ceiling. The associated complaint. 29 Aug 2023 Maladministration Notting Hill Genesis (NHG) (202000461) Case 202000461 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance . The landlord’s handling of the … 29 Aug 2023 No Maladministration Notting Hill Genesis (NHG) (202104963) Case 202104963 · Information and data management The resident’s complaint is about the landlord’s handling of: The resident’s Subject Access Request. His reports of pests and requests … 23 Aug 2023 Maladministration Notting Hill Genesis (NHG) (202214808) Case 202214808 · Information and data management The complaint is about the landlord’s: Response to reports of leaks at the property. Response to damp and mould at … 21 Aug 2023 Maladministration Notting Hill Genesis (NHG) (202014457) Case 202014457 · Information and data management This is about the landlords handling of: Roof leaks. Damp and mould at the resident’s property. The associated complaint. Record … 18 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202114809) Case 202114809 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of fly-tipping and its use of CCTV. The resident’s … 18 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202200270) Case 202200270 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service charge account; and The landlord’s handling … 10 Aug 2023 No Maladministration Notting Hill Genesis (NHG) (202122911) Case 202122911 · Estate Management The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response … 8 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202213630) Case 202213630 · Financial The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous … 3 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (201906471) Case 201906471 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of … 3 Aug 2023 Partial Maladministration Notting Hill Genesis (NHG) (202108397) Case 202108397 · Managing Relations The complaint is about: The landlord’s handling of the resident’s defective heating system. The landlord’s handling of allegations made about … 1 Aug 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119899) Case 202119899 · Old Property Condition migrated-2025 The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the … 31 Jul 2023 Maladministration Notting Hill Genesis (NHG) (201909344) Case 201909344 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the replacement of windows at the resident’s property. The landlord’s handling of … 31 Jul 2023 Partial Maladministration Notting Hill Genesis (NHG) (202016598) Case 202016598 · Financial This complaint is about the landlord’s: handling of heating and hot water repairs; response to the resident’s staff conduct concerns; … 31 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202122004) Case 202122004 · Estate Management REPORT COMPLAINT 202122004 Notting Hill Genesis 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jul 2023 Reasonable Redress Notting Hill Genesis (NHG) (202210892) Case 202210892 · Estate Management The complaint is about the landlord’s response to the resident’s request for a parking space on the estate. 28 Jul 2023 Partial Maladministration Notting Hill Genesis (NHG) (202104209) Case 202104209 · ASB/Abuse/Nuisance The complaint is about the landlord’s management and handling of: reports of antisocial behaviour and allegations of subletting made against … 27 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202218016) Case 202218016 · Managing Relations The complaint is about: The resident’s reports of the condition of the property and repairs required to the property. The … 24 Jul 2023 No Maladministration Notting Hill Genesis (NHG) (202109125) Case 202109125 · Managing Relations The complaint is about the landlord’s handling of the: Installation of the shower chair in the resident’s bathroom. Related complaint: 21 Jul 2023 Maladministration Notting Hill Genesis (NHG) (202012762) Case 202012762 · Managing Relations The complaint is about the landlords handling of: the resident’s transfer application, and; the associated complaint handling.