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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Hyde Housing Association Limited"

Decisions

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29 Jul 2022 Maladministration Hyde Housing Association Limited (202016984) Case 202016984 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Notification of a rent increase. Anti-Social Behaviour (ASB) … 27 Jul 2022 Maladministration Hyde Housing Association Limited (202115651) Case 202115651 · Managing Relations This complaint is about: The landlord’s handling of major works to the windows and the redecoration of the communal areas … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 14 Jul 2022 Partial Maladministration Hyde Housing Association Limited (202008936) Case 202008936 · Financial This complaint is about the landlord’s handling of 13 Jul 2022 Maladministration Hyde Housing Association Limited (201909932) Case 201909932 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of Anti-social Behaviour (ASB) by her neighbour. 12 Jul 2022 Maladministration Hyde Housing Association Limited (202114528) Case 202114528 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s floorboards and the level of compensation offered. The … 24 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202001828) Case 202001828 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 23 Jun 2022 Partial Maladministration Hyde Housing Association Limited (202016737) Case 202016737 · Financial This complaint is about: The landlord’s response to the resident’s concerns about the condition of the garden; The landlord’s response … 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (201910669) Case 201910669 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs following issues of water ingress and problems with the front … 13 May 2022 Partial Maladministration Hyde Housing Association Limited (202105671) Case 202105671 · Managing Relations The complaint is about the landlord’s handling of: Work to the resident’s heating system. The resident’s concerns about staff conduct. 4 May 2022 Partial Maladministration Hyde Housing Association Limited (202100238) Case 202100238 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 31 Mar 2022 Maladministration Hyde Housing Association Limited (202016195) Case 202016195 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s reports of racist hate crime. Complaint handling. 31 Mar 2022 Mediation Hyde Housing Association Limited (202101036) Case 202101036 · Old Health and Safety categories The complaint is about: 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 3 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202017326) Case 202017326 · Financial The complaint is about: The landlord’s response to the resident’s queries about the administration of her service charge account. The … 28 Feb 2022 Partial Maladministration Hyde Housing Association Limited (202004402) Case 202004402 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould … 8 Feb 2022 Reasonable Redress Hyde Housing Association Limited (202004890) Case 202004890 · Financial The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All … 1 Feb 2022 Maladministration Hyde Housing Association Limited (202011049) Case 202011049 · Managing Relations The resident’s complaint is about the landlord’s response to a water leak. The Ombudsman has also considered the landlord’s complaint … 27 Jan 2022 Reasonable Redress Hyde Housing Association Limited (202113286) Case 202113286 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. 20 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202107688) Case 202107688 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint. 13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 15 Dec 2021 Maladministration Hyde Housing Association Limited (202103219) Case 202103219 · Managing Relations The complaint is about the landlord erroneously changing the locks at the property and its subsequent investigation of the error. … 10 Dec 2021 Partial Maladministration Hyde Housing Association Limited (202011120) Case 202011120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a … 18 Nov 2021 Reasonable Redress Hyde Housing Association Limited (202012309) Case 202012309 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling. 17 Nov 2021 No Maladministration Hyde Housing Association Limited (202013546) Case 202013546 · Old Property Condition migrated-2025 The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof. 22 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202015952) Case 202015952 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: 21 Oct 2021 Outside Jurisdiction Hyde Housing Association Limited (202102587) Case 202102587 · Financial The complaint is about an increase of rent, which the resident believes has been set too high. 8 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202009363) Case 202009363 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202006592) Case 202006592 · Managing Relations The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the … 5 Oct 2021 Partial Maladministration Hyde Housing Association Limited (202012406) Case 202012406 · Managing Relations The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling. 5 Oct 2021 Maladministration Hyde Housing Association Limited (202012954) Case 202012954 · Managing Relations The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her … 30 Sep 2021 Reasonable Redress Hyde Housing Association Limited (201910352) Case 201910352 · Old Property Condition migrated-2025 This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling … 30 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202005388) Case 202005388 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling. 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about … 23 Sep 2021 Outside Jurisdiction Hyde Housing Association Limited (202103486) Case 202103486 · Estate Management The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease. 15 Sep 2021 Maladministration Hyde Housing Association Limited (202007775) Case 202007775 · Managing Relations The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response … 23 Aug 2021 Maladministration Hyde Housing Association Limited (202100704) Case 202100704 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property. 20 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202009776) Case 202009776 · Financial The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, … 17 Aug 2021 Reasonable Redress Hyde Housing Association Limited (202015762) Case 202015762 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 13 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202017292) Case 202017292 · Managing Relations REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 12 Aug 2021 Outside Jurisdiction Hyde Housing Association Limited (202008966) Case 202008966 · Financial The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation … 29 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (202012315) Case 202012315 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019. 21 Jul 2021 Maladministration Hyde Housing Association Limited (202000095) Case 202000095 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to replace the kitchen worktop. Complaint handling. 20 Jul 2021 Outside Jurisdiction Hyde Housing Association Limited (201909034) Case 201909034 · Financial The complaint concerns the level and reasonableness of the service charges. 30 Jun 2021 No Maladministration Hyde Housing Association Limited (202000411) Case 202000411 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The …