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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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13 Feb 2026 Partial Maladministration London Borough of Ealing (202516407) Case 202516407 · Local Authority / ALMO or TMO Decision Case ID 202516407 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Outside Jurisdiction London Borough of Hammersmith and Fulham (202321886) Case 202321886 · Local Authority / ALMO or TMO Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 13 Feb 2026 Partial Maladministration London Borough of Lambeth (202401051) Case 202401051 · Local Authority / ALMO or TMO Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202230509) Case 202230509 · Managing Relations Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Maladministration London & Quadrant Housing Trust (202407303) Case 202407303 · Managing Relations Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 13 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202409207) Case 202409207 · Responsive repairs/activity Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration Notting Hill Genesis (202514083) Case 202514083 · Managing Relations Decision Case ID 202514083 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Partial Maladministration Peabody Trust (202325516) Case 202325516 · Managing Relations Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Maladministration Plus Dane Housing Limited (202500289) Case 202500289 · Estate Management Decision Case ID 202500289 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Maladministration Red Kite Community Housing Limited (202424529) Case 202424529 · Managing Relations Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration Royal Borough Of Greenwich (202404580) Case 202404580 · Local Authority / ALMO or TMO Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Maladministration Sanctuary Housing Association (202516965) Case 202516965 · Managing Relations Decision Case ID 202516965 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202418537) Case 202418537 · Local Authority / ALMO or TMO Decision Case ID 202418537 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Partial Maladministration Stonewater Limited (202425538) Case 202425538 · Managing Relations Decision Case ID 202425538 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration The Riverside Group Limited (202422870) Case 202422870 · Managing Relations Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Partial Maladministration Your Housing Group Limited (202522934) Case 202522934 · Financial Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Maladministration Amplius Living (202526571) Case 202526571 · Managing Relations Decision Case ID 202526571 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 12 February … 12 Feb 2026 Maladministration Birmingham City Council (202444007) Case 202444007 · Local Authority / ALMO or TMO Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Feb 2026 Maladministration London Borough of Croydon (202416544) Case 202416544 · Local Authority / ALMO or TMO Decision Case ID 202416544 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 12 Feb 2026 Maladministration London Borough of Ealing (202348401) Case 202348401 · Local Authority / ALMO or TMO Decision Case ID 202348401 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration London & Quadrant Housing Trust (202431536) Case 202431536 · Responsive repairs/activity Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration Places for People Group Limited (202507065) Case 202507065 · Managing Relations Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Partial Maladministration Sanctuary Housing Association (202401004) Case 202401004 · Managing Relations Decision Case ID 202401004 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202341125) Case 202341125 · Estate Management Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202418080) Case 202418080 · Managing Relations Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Stonewater Limited (202307114) Case 202307114 · Estate Management Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February … 12 Feb 2026 Maladministration The Guinness Partnership Limited (202513932) Case 202513932 · Managing Relations Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 12 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202526288) Case 202526288 · Moving/Buying/Selling Home Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Feb 2026 Partial Maladministration Connexus Homes Limited (202424444) Case 202424444 · Managing Relations Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 Partial Maladministration London Borough of Lambeth (202347067) Case 202347067 · Managing Relations Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 11 Feb 2026 Partial Maladministration Octavia Housing (202518189) Case 202518189 · ASB/Abuse/Nuisance Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February … 11 Feb 2026 Maladministration Orbit Group Limited (202529898) Case 202529898 · Managing Relations Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 No Maladministration Sanctuary Housing Association (202444075) Case 202444075 · Managing Relations Decision Case ID 202444075 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 No Maladministration The Guinness Partnership Limited (202401179) Case 202401179 · Old Moving to a Property categories Decision Case ID 202401179 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Introductory Tenancy Date … 11 Feb 2026 No Maladministration Together Housing Association Limited (202336435) Case 202336435 · Managing Relations Decision Case ID 202336435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Mediation A2Dominion Housing Group Limited (202424539) Case 202424539 · Estate Management Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Bristol City Council (202332077) Case 202332077 · Managing Relations Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202523510) Case 202523510 · Local Authority / ALMO or TMO Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Partial Maladministration Harlow District Council (202522709) Case 202522709 · Local Authority / ALMO or TMO Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration London Borough of Lambeth (202344328) Case 202344328 · Local Authority / ALMO or TMO Decision Case ID 202344328 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Maladministration London Borough of Newham (202328922) Case 202328922 · Local Authority / ALMO or TMO Decision Case ID 202328922 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Partial Maladministration Midland Heart Limited (202453501) Case 202453501 · ASB/Abuse/Nuisance Decision Case ID 202453501 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Feb 2026 Partial Maladministration Notting Hill Genesis (202340423) Case 202340423 · Financial Decision Case ID 202340423 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 10 Feb 2026 Maladministration One Housing Group Limited (202418389) Case 202418389 · Managing Relations Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202340432) Case 202340432 · Responsive repairs/activity Decision Case ID 202340432 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Orbit Housing Association Limited (202441912) Case 202441912 · Managing Relations Decision Case ID 202441912 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Partial Maladministration Red Kite Community Housing Limited (202521890) Case 202521890 · Health and Safety (inc. building safety) Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy … 10 Feb 2026 Maladministration Southwark Council (202434183) Case 202434183 · Local Authority / ALMO or TMO Decision Case ID 202434183 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure …