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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 306 of 16,595 decisions matching "The Guinness Partnership Limited"

Decisions

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31 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202127772) Case 202127772 · Estate Management The complaint is about: The landlord's handling of the resident's service charge account and request for service charge breakdowns. The … 31 Oct 2023 Maladministration The Guinness Partnership Limited (202220012) Case 202220012 · Managing Relations The complaint is about the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling. 19 Oct 2023 Reasonable Redress The Guinness Partnership Limited (202207616) Case 202207616 · Estate Management The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint. 17 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202216536) Case 202216536 · Information and data management The complaint is about the landlord’s: Handling of, and communication about, the repairs at the property. Response to the resident’s … 11 Oct 2023 Maladministration The Guinness Partnership Limited (202122236) Case 202122236 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repairs to her windows and conservatory roof. complaints … 11 Oct 2023 Maladministration The Guinness Partnership Limited (202225242) Case 202225242 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s handling of bathroom repairs. The landlord’s decision not to investigate … 6 Oct 2023 Maladministration The Guinness Partnership Limited (202214534) Case 202214534 · Managing Relations The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling. 2 Oct 2023 Partial Maladministration The Guinness Partnership Limited (202015280) Case 202015280 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for it to renew her windows and external doors. … 29 Sep 2023 Reasonable Redress The Guinness Partnership Limited (202213395) Case 202213395 · Old Complaints Handling categories The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint. 28 Sep 2023 Maladministration The Guinness Partnership Limited (202211167) Case 202211167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Sep 2023 Maladministration The Guinness Partnership Limited (202212457) Case 202212457 · Managing Relations The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint … 26 Sep 2023 Partial Maladministration The Guinness Partnership Limited (202219858) Case 202219858 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of window repair issues. The resident’s request for window … 31 Aug 2023 Reasonable Redress The Guinness Partnership Limited (202209343) Case 202209343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at … 31 Aug 2023 No Maladministration The Guinness Partnership Limited (202209839) Case 202209839 · Estate Management The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden. 30 Aug 2023 Partial Maladministration The Guinness Partnership Limited (202209462) Case 202209462 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; … 22 Aug 2023 Maladministration The Guinness Partnership Limited (202211533) Case 202211533 · Moving/Buying/Selling Home The complaint is about the landlord's response to the delay in the sale of the resident’s property following his death. 16 Aug 2023 Maladministration The Guinness Partnership Limited (202219562) Case 202219562 · Managing Relations This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling. 28 Jul 2023 Maladministration The Guinness Partnership Limited (202119405) Case 202119405 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the … 28 Jul 2023 Maladministration The Guinness Partnership Limited (202215055) Case 202215055 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered … 24 Jul 2023 Maladministration The Guinness Partnership Limited (202208547) Case 202208547 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 19 Jul 2023 No Maladministration The Guinness Partnership Limited (202203564) Case 202203564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling. 11 Jul 2023 No Maladministration The Guinness Partnership Limited (202200794) Case 202200794 · ASB/Abuse/Nuisance The complaint is about: 29 Jun 2023 Maladministration The Guinness Partnership Limited (202214038) Case 202214038 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak. 29 Jun 2023 Maladministration The Guinness Partnership Limited (202217512) Case 202217512 · Estate Management The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order … 26 Jun 2023 Maladministration The Guinness Partnership Limited (202226739) Case 202226739 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level … 23 Jun 2023 Maladministration The Guinness Partnership Limited (202209709) Case 202209709 · Old Property Condition migrated-2025 The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in … 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 6 Jun 2023 Partial Maladministration The Guinness Partnership Limited (202215678) Case 202215678 · Estate Management The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated … 31 May 2023 Maladministration The Guinness Partnership Limited (202121165) Case 202121165 · Managing Relations The complaint is about: the landlord’s handling of the resident’s Right to Acquire application (‘the RTA’), including its denial of … 30 May 2023 Reasonable Redress The Guinness Partnership Limited (202218011) Case 202218011 · Old Property Condition migrated-2025 The complaint is about the landlord's management of repairs to the resident’s heating system. 10 May 2023 Maladministration The Guinness Partnership Limited (202218205) Case 202218205 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of … 4 May 2023 Maladministration The Guinness Partnership Limited (202203414) Case 202203414 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reported blockages in the communal drain. 28 Apr 2023 Maladministration The Guinness Partnership Limited (202117121) Case 202117121 · Old Complaints Handling categories REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 27 Apr 2023 Maladministration The Guinness Partnership Limited (202120378) Case 202120378 · Managing Relations The complaint is about the landlord’s: Handling of leaks to the resident’s bath and shower; Handling of external drainage issues; … 26 Apr 2023 Reasonable Redress The Guinness Partnership Limited (202122181) Case 202122181 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns … 18 Apr 2023 Partial Maladministration The Guinness Partnership Limited (202120574) Case 202120574 · Financial The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202202467) Case 202202467 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent … 31 Mar 2023 Partial Maladministration The Guinness Partnership Limited (202210209) Case 202210209 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that … 30 Mar 2023 No Maladministration The Guinness Partnership Limited (202203314) Case 202203314 · Financial The complaint is about the landlord’s handling of rent arrears accrued at a previous address. 24 Mar 2023 Maladministration The Guinness Partnership Limited (202126013) Case 202126013 · Managing Relations This complaint is about the landlord’s: Handling of repairs required to the bathroom floor of the property. Handling of the … 9 Mar 2023 Maladministration The Guinness Partnership Limited (202119084) Case 202119084 · Financial The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s … 6 Mar 2023 No Maladministration The Guinness Partnership Limited (202127417) Case 202127417 · Financial The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service … 24 Feb 2023 Maladministration The Guinness Partnership Limited (202127883) Case 202127883 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping. 10 Feb 2023 Maladministration The Guinness Partnership Limited (202207104) Case 202207104 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent … 6 Feb 2023 Reasonable Redress The Guinness Partnership Limited (202112794) Case 202112794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate. 31 Jan 2023 Maladministration The Guinness Partnership Limited (202113264) Case 202113264 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of repairs required to plaster cracks at the property. … 31 Jan 2023 Reasonable Redress The Guinness Partnership Limited (202214004) Case 202214004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a … 23 Jan 2023 No Maladministration The Guinness Partnership Limited (202204790) Case 202204790 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff. 13 Jan 2023 Maladministration The Guinness Partnership Limited (202202262) Case 202202262 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the …