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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 271 of 16,595 decisions matching "Southwark Council"

Decisions

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17 May 2022 Partial Maladministration Southwark Council (202104866) Case 202104866 · Financial This complaint is about the landlord’s handling of: the residents’ reports of an electrical fault in the property; the residents’ … 4 May 2022 Partial Maladministration Southwark Council (202010590) Case 202010590 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of damaged flooring in her bathroom and hallway; the … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 21 Apr 2022 Maladministration Southwark Council (202121360) Case 202121360 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property. 15 Apr 2022 Maladministration Southwark Council (202101685) Case 202101685 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof. 31 Mar 2022 Outside Jurisdiction Southwark Council (201901217) Case 201901217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their … 29 Mar 2022 Maladministration Southwark Council (202109861) Case 202109861 · Managing Relations This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal … 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 11 Mar 2022 Partial Maladministration Southwark Council (202103844) Case 202103844 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint. 23 Feb 2022 No Maladministration Southwark Council (202008800) Case 202008800 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour. 21 Feb 2022 Maladministration Southwark Council (202006396) Case 202006396 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision not to install a hand basin in the bathroom of the property. 17 Feb 2022 Partial Maladministration Southwark Council (202016039) Case 202016039 · Financial This complaint is about: The landlord’s handling of the resident’s reports of two roof leaks at the building; The landlord’s … 9 Feb 2022 Maladministration Southwark Council (202111896) Case 202111896 · Estate Management The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the … 3 Feb 2022 Outside Jurisdiction Southwark Council (202016835) Case 202016835 · Moving/Buying/Selling Home The complaint concerns the landlord’s response to reports of: 31 Jan 2022 No Maladministration Southwark Council (202100422) Case 202100422 · Managing Relations The resident complains about the landlord’s handling of his reports about the conduct of a member of staff. 25 Jan 2022 Reasonable Redress Southwark Council (202017575) Case 202017575 · Old Property Condition migrated-2025 REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling … 29 Dec 2021 Maladministration Southwark Council (202109904) Case 202109904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns with reports of noise nuisance emanating from her property. 20 Dec 2021 No Maladministration Southwark Council (202014353) Case 202014353 · Estate Management The complaint is regarding the landlord’s decision to remove a fence erected by the resident. 4 Dec 2021 Reasonable Redress Southwark Council (202109108) Case 202109108 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property. 3 Dec 2021 Outside Jurisdiction Southwark Council (202119989) Case 202119989 · Local Authority / ALMO or TMO The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team. 3 Dec 2021 Outside Jurisdiction Southwark Council (202119990) Case 202119990 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to a leak from the property above. 25 Nov 2021 Maladministration Southwark Council (202010934) Case 202010934 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at … 25 Nov 2021 Outside Jurisdiction Southwark Council (202014617) Case 202014617 · Local Authority / ALMO or TMO The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and … 17 Nov 2021 Outside Jurisdiction Southwark Council (202003038) Case 202003038 · Local Authority / ALMO or TMO The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his … 16 Nov 2021 Partial Maladministration Southwark Council (202016004) Case 202016004 · Occupancy Rights REPORT COMPLAINT 202016004 Southwark Council 16 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 8 Nov 2021 No Maladministration Southwark Council (202015389) Case 202015389 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. … 3 Nov 2021 Maladministration Southwark Council (202017488) Case 202017488 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to ongoing mould and damp issues at the property. 29 Oct 2021 Partial Maladministration Southwark Council (202008046) Case 202008046 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 26 Oct 2021 Maladministration Southwark Council (202109562) Case 202109562 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports about the landlord’s staff. the landlord’s handling of the … 15 Oct 2021 Partial Maladministration Southwark Council (202008263) Case 202008263 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports concerning: 12 Oct 2021 Outside Jurisdiction Southwark Council (202106680) Case 202106680 · Local Authority / ALMO or TMO The complaint concerns the assessment of the resident’s housing needs. 22 Sep 2021 Outside Jurisdiction Southwark Council (202103621) Case 202103621 · Financial The complaint is about the resident’s liability for rent arrears. 23 Aug 2021 Partial Maladministration Southwark Council (202010225) Case 202010225 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its … 12 Aug 2021 Maladministration Southwark Council (202013386) Case 202013386 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of no heating or hot water in the property … 2 Aug 2021 Outside Jurisdiction Southwark Council (202104317) Case 202104317 · Local Authority / ALMO or TMO The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of … 29 Jul 2021 Maladministration Southwark Council (202004464) Case 202004464 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of asbestos in her home. 29 Jul 2021 Partial Maladministration Southwark Council (202008200) Case 202008200 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman … 2 Jul 2021 Outside Jurisdiction Southwark Council (202005991) Case 202005991 · Financial The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while … 1 Jul 2021 No Maladministration Southwark Council (202017218) Case 202017218 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building. 30 Jun 2021 No Maladministration Southwark Council (202006676) Case 202006676 · Financial The complaint concerns the landlord’s: Handling of repairs following a leak from a radiator. Decision not to replace the living … 23 Jun 2021 Maladministration Southwark Council (202003378) Case 202003378 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of the repairs required to her bathroom. 18 Jun 2021 Mediation Southwark Council (202014568) Case 202014568 · Local Authority / ALMO or TMO The complaint is about damage to plants and loss of use of the resident’s front garden during district heating works. 11 Jun 2021 No Maladministration Southwark Council (202015091) Case 202015091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). 7 Jun 2021 No Maladministration Southwark Council (202013712) Case 202013712 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the resident’s stairs. 31 May 2021 Outside Jurisdiction Southwark Council (202008460) Case 202008460 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 … 27 May 2021 No Maladministration Southwark Council (202013842) Case 202013842 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property. 25 May 2021 Partial Maladministration Southwark Council (202011129) Case 202011129 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s: reports of loud noise from the water pipework. reports of a … 25 May 2021 Maladministration Southwark Council (202011769) Case 202011769 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of repairs required to the kitchen window in his property …