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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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13 Feb 2025 Reasonable Redress Southern Housing (202309939) Case 202309939 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has … 12 Feb 2025 Severe Maladministration Southern Housing (202405905) Case 202405905 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs and the subsequent damp and mould. The … 11 Feb 2025 Partial Maladministration Southern Housing (202300442) Case 202300442 · Financial The complaint is about the landlord’s handling of: The management of the resident’s rent account. The resident’s concerns about poor … 31 Jan 2025 Partial Maladministration Southern Housing (202307419) Case 202307419 · Information and data management The complaint is about: 31 Jan 2025 Partial Maladministration Southern Housing (202326160) Case 202326160 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports … 31 Jan 2025 Partial Maladministration Southern Housing (202409183) Case 202409183 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting … 30 Jan 2025 Maladministration Southern Housing (202225108) Case 202225108 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also investigated the … 30 Jan 2025 Reasonable Redress Southern Housing (202301167) Case 202301167 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. … 29 Jan 2025 Maladministration Southern Housing (202311483) Case 202311483 · Old Complaints Handling categories The complaint is about: The time taken for the landlord to replace the resident’s front door. The landlord’s complaint handling. 29 Jan 2025 Maladministration Southern Housing (202312602) Case 202312602 · Old Complaints Handling categories The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal … 21 Jan 2025 Maladministration Southern Housing (202410354) Case 202410354 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould. 20 Jan 2025 Partial Maladministration Southern Housing (202329249) Case 202329249 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s: Boiler. Kitchen appliances. Door entry system. 15 Jan 2025 Partial Maladministration Southern Housing (202401558) Case 202401558 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a leak which caused a foul smell, damp, and mould. … 13 Jan 2025 Severe Maladministration Southern Housing (202325876) Case 202325876 · Managing Relations The complaint is about the landlord’s handling of: A replacement front door and missing security features. Reports of staff conduct … 23 Dec 2024 Partial Maladministration Southern Housing (202311890) Case 202311890 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; … 19 Dec 2024 Partial Maladministration Southern Housing (202300900) Case 202300900 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about a broken toilet. Reports of a blocked waste … 19 Dec 2024 Partial Maladministration Southern Housing (202410058) Case 202410058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Subject access request (SAR). Reports of antisocial behaviour (ASB) and … 17 Dec 2024 Partial Maladministration Southern Housing (202232960) Case 202232960 · Estate Management The complaint is about the landlord’s handling of: damage to the resident’s window and balcony following cyclical works in 2020. … 16 Dec 2024 Maladministration Southern Housing (202309721) Case 202309721 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 29 Nov 2024 Partial Maladministration Southern Housing (202108019) Case 202108019 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of … 29 Nov 2024 Reasonable Redress Southern Housing (202213458) Case 202213458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint. 29 Nov 2024 Partial Maladministration Southern Housing (202300899) Case 202300899 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal … 29 Nov 2024 Maladministration Southern Housing (202305692) Case 202305692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also … 29 Nov 2024 No Maladministration Southern Housing (202345478) Case 202345478 · Planned Works The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system. 27 Nov 2024 Maladministration Southern Housing (202301178) Case 202301178 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the repairs following a leak into the property. Complaint handling. 22 Nov 2024 Partial Maladministration Southern Housing (202220587) Case 202220587 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould. The resident’s concerns with the smoke … 20 Nov 2024 Partial Maladministration Southern Housing (202232643) Case 202232643 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of asbestos in the property. Reports of several outstanding … 12 Nov 2024 Maladministration Southern Housing (202341744) Case 202341744 · Estate Management The complaint is about the landlord’s handling of: Reports of a rodent infestation. The resident’s associated complaint. 7 Nov 2024 No Maladministration Southern Housing (202224276) Case 202224276 · Estate Management This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door. 31 Oct 2024 Maladministration Southern Housing (202400489) Case 202400489 · Financial The complaint is about the landlord’s handling of: Reports of leaks and remedial works. A request for a management transfer. … 24 Oct 2024 Maladministration Southern Housing (202324573) Case 202324573 · Financial The complaint is about the landlord’s handling of the resident’s request for clarification regarding a backdated increase in energy charges. … 16 Oct 2024 Maladministration Southern Housing (202320944) Case 202320944 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from his neighbour. Associated complaint. 15 Oct 2024 Outside Jurisdiction Southern Housing (202304591) Case 202304591 · Estate Management The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s … 4 Oct 2024 Maladministration Southern Housing (202312625) Case 202312625 · Financial The complaint is about the landlord’s handling of the resident’s request for information regarding service charges associated with water and … 2 Oct 2024 Partial Maladministration Southern Housing (202336178) Case 202336178 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken … 1 Oct 2024 Maladministration Southern Housing (202221251) Case 202221251 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports … 30 Sep 2024 No Maladministration Southern Housing (202226713) Case 202226713 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s handling … 30 Sep 2024 Maladministration Southern Housing (202234466) Case 202234466 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and complaints about mould, an extractor fan, lack of … 30 Sep 2024 Partial Maladministration Southern Housing (202305661) Case 202305661 · Financial The complaint is about the landlord’s: Response to the resident’s requests for service charge information. Handling of the resident’s request … 30 Sep 2024 Maladministration Southern Housing (202318381) Case 202318381 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s … 30 Sep 2024 Partial Maladministration Southern Housing (202320180) Case 202320180 · Managing Relations The complaint is about: The landlords handling of the residents reports of anti-social behaviour (ASB) from her next-door neighbour. The … 25 Sep 2024 Maladministration Southern Housing (202233614) Case 202233614 · Estate Management The complaint is about the landlord’s handling of: The communal electricity supply and service charge. The resident’s request to know … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 17 Sep 2024 Maladministration Southern Housing (202230114) Case 202230114 · Managing Relations The complaint is about the resident’s reports about the landlord’s handling of; Adaptations to the property. The resident’s request to … 16 Sep 2024 Maladministration Southern Housing (202302554) Case 202302554 · Estate Management REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Sep 2024 Maladministration Southern Housing (202306922) Case 202306922 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. … 11 Sep 2024 Maladministration Southern Housing (202314357) Case 202314357 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s … 10 Sep 2024 Maladministration Southern Housing (202234809) Case 202234809 · Information and data management The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The … 9 Sep 2024 Partial Maladministration Southern Housing (202339149) Case 202339149 · Old Complaints Handling categories REPORT COMPLAINT 202339149 Southern Housing 6 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Sep 2024 No Maladministration Southern Housing (202216117) Case 202216117 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).