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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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25 Feb 2025 Partial Maladministration Peabody Trust (202201272) Case 202201272 · Financial This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the … 25 Feb 2025 Partial Maladministration Peabody Trust (202213984) Case 202213984 · Old Complaints Handling categories The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the … 18 Feb 2025 Reasonable Redress Peabody Trust (202213232) Case 202213232 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. … 18 Feb 2025 Partial Maladministration Peabody Trust (202300324) Case 202300324 · Financial The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint. 11 Feb 2025 Partial Maladministration Peabody Trust (202302854) Case 202302854 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 … 7 Feb 2025 Reasonable Redress Peabody Trust (202217946) Case 202217946 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request … 31 Jan 2025 Maladministration Peabody Trust (202304409) Case 202304409 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Jan 2025 Reasonable Redress Peabody Trust (202327384) Case 202327384 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to … 30 Jan 2025 Partial Maladministration Peabody Trust (202345779) Case 202345779 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to a leak. Repairs to resolve damp and mould and associated … 27 Jan 2025 Partial Maladministration Peabody Trust (202318053) Case 202318053 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. 20 Jan 2025 Maladministration Peabody Trust (202108664) Case 202108664 · Information and data management The complaint is about the landlord’s handling of: The level of compensation offered to the resident. The permanent move which … 17 Jan 2025 Partial Maladministration Peabody Trust (202303458) Case 202303458 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The … 15 Jan 2025 Outside Jurisdiction Peabody Trust (202225229) Case 202225229 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a roof leak. 15 Jan 2025 Maladministration Peabody Trust (202315457) Case 202315457 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also … 19 Dec 2024 Partial Maladministration Peabody Trust (202308856) Case 202308856 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: 9 Dec 2024 No Maladministration Peabody Trust (202223158) Case 202223158 · Old Complaints Handling categories REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Dec 2024 Maladministration Peabody Trust (202228723) Case 202228723 · Managing Relations The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling. 6 Dec 2024 Maladministration Peabody Trust (202231355) Case 202231355 · Information and data management The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 5 Dec 2024 Partial Maladministration Peabody Trust (202321675) Case 202321675 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. … 2 Dec 2024 Reasonable Redress Peabody Trust (202316955) Case 202316955 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 30 Nov 2024 Maladministration Peabody Trust (202344678) Case 202344678 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding … 29 Nov 2024 Maladministration Peabody Trust (202232974) Case 202232974 · Managing Relations The resident’s complaint is about the landlord’s handling of: The resident’s reports of leaks from the communal roof causing damp … 29 Nov 2024 Maladministration Peabody Trust (202417964) Case 202417964 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise and request for soundproofing. The resident’s concerns … 28 Nov 2024 Maladministration Peabody Trust (202318478) Case 202318478 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her … 27 Nov 2024 No Maladministration Peabody Trust (202324293) Case 202324293 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the … 25 Nov 2024 Partial Maladministration Peabody Trust (202304471) Case 202304471 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint. 20 Nov 2024 Maladministration Peabody Trust (202214350) Case 202214350 · Financial The complaint is about: The landlord’s handling of the resident’s queries about the service charge account. The landlord's complaint handling. 19 Nov 2024 Partial Maladministration Peabody Trust (202217880) Case 202217880 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of … 19 Nov 2024 Partial Maladministration Peabody Trust (202311049) Case 202311049 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal … 13 Nov 2024 Partial Maladministration Peabody Trust (202221669) Case 202221669 · Financial The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The … 12 Nov 2024 Partial Maladministration Peabody Trust (202303736) Case 202303736 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair issues with the balcony doors and windows. … 12 Nov 2024 Maladministration Peabody Trust (202312777) Case 202312777 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s complaint. 7 Nov 2024 Partial Maladministration Peabody Trust (202329536) Case 202329536 · Managing Relations The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling. 1 Nov 2024 Maladministration Peabody Trust (202233518) Case 202233518 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property … 31 Oct 2024 Maladministration Peabody Trust (202213344) Case 202213344 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the misuse of the car park. 31 Oct 2024 Reasonable Redress Peabody Trust (202222526) Case 202222526 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint. 30 Oct 2024 Partial Maladministration Peabody Trust (202335709) Case 202335709 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman … 29 Oct 2024 Partial Maladministration Peabody Trust (202300367) Case 202300367 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report … 29 Oct 2024 Outside Jurisdiction Peabody Trust (202305369) Case 202305369 · Health and Safety (inc. building safety) The complaint is about: 24 Oct 2024 Maladministration Peabody Trust (202333345) Case 202333345 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) issues at the property. Complaint … 22 Oct 2024 Maladministration Peabody Trust (202225937) Case 202225937 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 18 Oct 2024 Maladministration Peabody Trust (202330653) Case 202330653 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a roof leak. The landlord’s handling of the … 17 Oct 2024 Maladministration Peabody Trust (202225388) Case 202225388 · Estate Management The complaint is about the landlord’s handling of the resident’s report of blocked access to a communal area. The Ombudsman … 17 Oct 2024 Maladministration Peabody Trust (202307796) Case 202307796 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns regarding: The level and reasonableness of communal cleaning and … 10 Oct 2024 Maladministration Peabody Trust (202322145) Case 202322145 · Information and data management The complaint is about the landlord’s handling of: Repairs to a leaking roof. The formal complaint. The Ombudsman has also … 8 Oct 2024 Partial Maladministration Peabody Trust (202306657) Case 202306657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman … 7 Oct 2024 Reasonable Redress Peabody Trust (202214147) Case 202214147 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the …