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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

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13 Sep 2024 Reasonable Redress Notting Hill Genesis (NHG) (202214581) Case 202214581 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; … 3 Sep 2024 Reasonable Redress Notting Hill Genesis (NHG) (202233892) Case 202233892 · Financial The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets. 30 Aug 2024 Maladministration Notting Hill Genesis (NHG) (202211220) Case 202211220 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this … 27 Aug 2024 Partial Maladministration Notting Hill Genesis (NHG) (202309201) Case 202309201 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of pests. Concerns about … 22 Aug 2024 Maladministration Notting Hill Genesis (202335114) Case 202335114 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns that her front door may not be fire safety … 22 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202345782) Case 202345782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to … 20 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202342922) Case 202342922 · Managing Relations The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's … 16 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202221064) Case 202221064 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to … 8 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202311706) Case 202311706 · Moving/Buying/Selling Home REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jul 2024 Reasonable Redress Notting Hill Genesis (NHG) (202307116) Case 202307116 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed. 31 Jul 2024 Reasonable Redress Notting Hill Genesis (NHG) (202322974) Case 202322974 · Moving/Buying/Selling Home The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s … 29 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202315817) Case 202315817 · Managing Relations The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial … 24 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202204365) Case 202204365 · Estate Management The complaint refers to the landlord’s handling of estate management matters and repairs reported by the resident as follows: Paving … 24 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202320229) Case 202320229 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Requests for information about a housing application. Reports of required … 11 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202225311) Case 202225311 · Information and data management The complaint is about the landlord’s handling of: The resident’s request for no contact from the Housing Officer. The automated … 9 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202204826) Case 202204826 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request to be reimbursed for … 4 Jul 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214883) Case 202214883 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302462) Case 202302462 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property. 28 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202306173) Case 202306173 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges. 26 Jun 2024 Reasonable Redress Notting Hill Genesis (NHG) (201902574) Case 201902574 · Financial The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint … 17 Jun 2024 Maladministration Notting Hill Genesis (NHG) (202302662) Case 202302662 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The … 28 May 2024 Maladministration Notting Hill Genesis (NHG) (202305308) Case 202305308 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a transfer and change in allocation banding. 23 May 2024 Reasonable Redress Notting Hill Genesis (NHG) (202208291) Case 202208291 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The … 23 May 2024 Maladministration Notting Hill Genesis (NHG) (202230800) Case 202230800 · Financial The complaint is about: The landlord’s response to leaking pipes and a blocked drain. The landlord’s handling of the resident’s … 23 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202234815) Case 202234815 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the level of increase in service charges. The … 16 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215504) Case 202215504 · Financial The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to … 16 May 2024 Maladministration Notting Hill Genesis (NHG) (202226410) Case 202226410 · Information and data management The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated … 10 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202214662) Case 202214662 · Financial The complaint is about the landlord’s handling of: Administration of service charges and rent account. Reports of disrepair and provision … 9 May 2024 Maladministration Notting Hill Genesis (NHG) (202217171) Case 202217171 · Managing Relations The complaint is about the landlord’s handling of and response to: 8 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202300960) Case 202300960 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. … 30 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202211782) Case 202211782 · Managing Relations The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s … 29 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202210482) Case 202210482 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of noise nuisance from a neighbour. The Ombudsman has … 25 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202309722) Case 202309722 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. The Ombudsman … 22 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202234209) Case 202234209 · Financial This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling. 22 Apr 2024 Outside Jurisdiction Notting Hill Genesis (NHG) (202322129) Case 202322129 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination. 18 Apr 2024 Reasonable Redress Notting Hill Genesis (NHG) (202302192) Case 202302192 · Managing Relations The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the … 18 Apr 2024 Partial Maladministration Notting Hill Genesis (NHG) (202307053) Case 202307053 · Financial The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary … 11 Apr 2024 No Maladministration Notting Hill Genesis (NHG) (202127889) Case 202127889 · Estate Management The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property. 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215820) Case 202215820 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of issues with the heating at the property. Handling … 28 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202227285) Case 202227285 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs in the property and squirrels in … 28 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202301249) Case 202301249 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a sewage smell from a ventilation unit. 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202218440) Case 202218440 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 27 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202305137) Case 202305137 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s rehousing request. The resident’s reports of noise disturbance and related … 26 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202308895) Case 202308895 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the … 21 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202220786) Case 202220786 · Financial The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for … 20 Mar 2024 Partial Maladministration Notting Hill Genesis (202233119) Case 202233119 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also considered the … 15 Mar 2024 Maladministration Notting Hill Genesis (NHG) (202102235) Case 202102235 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 14 Mar 2024 Reasonable Redress Notting Hill Genesis (NHG) (202305135) Case 202305135 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial works to the property following a flood. 1 Mar 2024 Partial Maladministration Notting Hill Genesis (NHG) (202224560) Case 202224560 · Estate Management The complaint is about: The landlord’s handling of the resident’s concerns around changes to the parking system. The landlord’s complaint … 29 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202123372) Case 202123372 · Managing Relations The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service …