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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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12 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303703) Case 202303703 · Managing Relations The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling … 31 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202230802) Case 202230802 · Managing Relations The complaint is regarding landlord’s handling of the landlord’s: Handling of a repair request. Communication with the resident. This investigation … 30 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202315322) Case 202315322 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 29 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202212927) Case 202212927 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs. The landlord’s handling of reports of anti-social behaviour (ASB). The landlord’s … 24 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202222895) Case 202222895 · Estate Management The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. … 20 May 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202102321) Case 202102321 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). … 17 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233550) Case 202233550 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be … 15 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202305037) Case 202305037 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of … 10 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202301139) Case 202301139 · Financial The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the … 3 May 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202224691) Case 202224691 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. … 30 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227958) Case 202227958 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen … 30 Apr 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228277) Case 202228277 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: The resident’s reports of repairs required at the … 25 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231282) Case 202231282 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a leak and the resulting damp and mould … 25 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304503) Case 202304503 · Managing Relations The complaint is about the landlord's response to the resident's: Reports of water ingress from the roof; Complaint. The Ombudsman … 23 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303298) Case 202303298 · Financial The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service … 22 Apr 2024 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202200961) Case 202200961 · Financial The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint. 22 Apr 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202229108) Case 202229108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to … 22 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202316879) Case 202316879 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to … 16 Apr 2024 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202219881) Case 202219881 · Managing Relations The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has … 16 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231577) Case 202231577 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour … 11 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231210) Case 202231210 · Managing Relations The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling. 28 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202107752) Case 202107752 · Health and Safety (inc. building safety) The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the … 28 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202225442) Case 202225442 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. … 28 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227392) Case 202227392 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of no heating and hot water. 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202216818) Case 202216818 · Estate Management The complaint is about: The landlord’s handling of the resident's reports of floods into their property, due to communal drainage … 27 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232555) Case 202232555 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repeated leaks into the property. The Ombudsman has … 26 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202128221) Case 202128221 · ASB/Abuse/Nuisance The complaint is about how the landlord responded to the resident's : Reports of outstanding cyclical repairs; Reports of antisocial … 26 Mar 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227941) Case 202227941 · Managing Relations The complaint is about the landlord’s handling of: 12 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202215542) Case 202215542 · Managing Relations The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling. 12 Mar 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202230563) Case 202230563 · Estate Management The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has … 29 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202201502) Case 202201502 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A management transfer. The resident’s reports about her neighbour’s conduct. The resident’s … 29 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228710) Case 202228710 · Information and data management The complaint is about the landlord's handling of: The renewal of the resident’s kitchen. The renewal of the resident’s bathroom … 28 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202207267) Case 202207267 · Estate Management REPORT COMPLAINT 202207267 Metropolitan Thames Valley Housing (MTV) 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and … 28 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202228166) Case 202228166 · Managing Relations REPORT COMPLAINT 202228166 Metropolitan Thames Valley Housing (MTV) 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and … 27 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227690) Case 202227690 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports … 17 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202227114) Case 202227114 · Managing Relations The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also … 15 Feb 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202217168) Case 202217168 · Managing Relations The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint … 9 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208162) Case 202208162 · Managing Relations The complaint is about the landlord’s: handling of repairs to external doors response to leaks and damage caused by leaks. … 9 Feb 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202209895) Case 202209895 · Managing Relations The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling. 31 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211185) Case 202211185 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB) about a neighbour. Complaint handling. 31 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202216453) Case 202216453 · Estate Management The complaint is about the landlord’s handling of the: Communal garden maintenance allocation. The associated complaint. 30 Jan 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202203908) Case 202203908 · Financial The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s handling … 2 Jan 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202211216) Case 202211216 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: Reasonable adjustments in relation to repairs appointments. A … 22 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208362) Case 202208362 · Financial The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s … 21 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202208034) Case 202208034 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about the installation of windows at his property; complaints … 15 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202123080) Case 202123080 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report about the condition of the property when it was … 13 Dec 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202202688) Case 202202688 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s request for a door replacement. The resident’s reports of noise … 8 Dec 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202212445) Case 202212445 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of structural noise issues with the property. 4 Dec 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204317) Case 202204317 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of smells from the bin store located beneath her … 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202204996) Case 202204996 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204996 Metropolitan Thames Valley Housing (MTV) 23 November 2023 Our approach The Housing Ombudsman’s approach to investigating and …