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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Hyde Housing Association Limited"

Decisions

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14 Aug 2023 Maladministration Hyde Housing Association Limited (202114466) Case 202114466 · Managing Relations The complaint is about the landlord’s response to the resident’s: concerns about the price of their energy bills, following the … 7 Aug 2023 Maladministration Hyde Housing Association Limited (202216788) Case 202216788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint. 2 Aug 2023 Maladministration Hyde Housing Association Limited (202117735) Case 202117735 · Old Complaints Handling categories The complaint is about: the landlord’s handling of leaks in the property. the landlord’s handling of the complaint. 24 Jul 2023 Maladministration Hyde Housing Association Limited (202206474) Case 202206474 · Managing Relations The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated … 20 Jul 2023 Maladministration Hyde Housing Association Limited (202017021) Case 202017021 · Managing Relations The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property … 18 Jul 2023 Maladministration Hyde Housing Association Limited (202200018) Case 202200018 · Financial This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint. 11 Jul 2023 Partial Maladministration Hyde Housing Association Limited (202116942) Case 202116942 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs … 7 Jul 2023 No Maladministration Hyde Housing Association Limited (202203653) Case 202203653 · Estate Management The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the … 30 Jun 2023 Maladministration Hyde Housing Association Limited (202017270) Case 202017270 · Estate Management REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202114946) Case 202114946 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202206410) Case 202206410 · Managing Relations The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about … 28 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202014780) Case 202014780 · Information and data management The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A … 28 Jun 2023 Maladministration Hyde Housing Association Limited (202102289) Case 202102289 · Estate Management The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement … 27 Jun 2023 Maladministration Hyde Housing Association Limited (202109935) Case 202109935 · Financial This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint. 11 Jun 2023 Maladministration Hyde Housing Association Limited (202209517) Case 202209517 · Information and data management The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping. 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 22 May 2023 Partial Maladministration Hyde Housing Association Limited (202127631) Case 202127631 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin … 19 May 2023 Maladministration Hyde Housing Association Limited (202121168) Case 202121168 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property. The Ombudsman has considered the landlord’s … 18 May 2023 Maladministration Hyde Housing Association Limited (202109988) Case 202109988 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 29 Apr 2023 No Maladministration Hyde Housing Association Limited (202212252) Case 202212252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping. 28 Apr 2023 Maladministration Hyde Housing Association Limited (202120154) Case 202120154 · Managing Relations The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Maladministration Hyde Housing Association Limited (202104715) Case 202104715 · Financial This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and … 28 Mar 2023 Maladministration Hyde Housing Association Limited (202128560) Case 202128560 · Financial The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration. 17 Mar 2023 Reasonable Redress Hyde Housing Association Limited (202121397) Case 202121397 · Managing Relations The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the … 14 Mar 2023 Maladministration Hyde Housing Association Limited (202128326) Case 202128326 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of leaks to the roof of the property and … 13 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202116234) Case 202116234 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports about: Asbestos at the property. Lighting at the property. … 1 Mar 2023 Partial Maladministration Hyde Housing Association Limited (202016491) Case 202016491 · Managing Relations The complaint is about the landlord’s response to the resident’s: Requests for sound insulation to be installed in the property. … 24 Feb 2023 Partial Maladministration Hyde Housing Association Limited (202007370) Case 202007370 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to … 31 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202106742) Case 202106742 · ASB/Abuse/Nuisance The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with … 31 Jan 2023 Maladministration Hyde Housing Association Limited (202117794) Case 202117794 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s immersion heater. The associated complaint. 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 22 Nov 2022 Maladministration Hyde Housing Association Limited (202203223) Case 202203223 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation … 17 Nov 2022 Maladministration Hyde Housing Association Limited (202120928) Case 202120928 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. … 10 Nov 2022 Maladministration Hyde Housing Association Limited (202204116) Case 202204116 · Estate Management The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the garden. 3 Nov 2022 Maladministration Hyde Housing Association Limited (202207146) Case 202207146 · Managing Relations The complaint is about the landlord’s: Handling of a repair to the resident’s window lock. Handling of the resident’s complaint. 31 Oct 2022 No Maladministration Hyde Housing Association Limited (202106822) Case 202106822 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The … 21 Oct 2022 Maladministration Hyde Housing Association Limited (202100088) Case 202100088 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a roof leak, including the resident’s reports of … 18 Oct 2022 Maladministration Hyde Housing Association Limited (202121437) Case 202121437 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including the kitchen, bathroom and guttering. The landlord’s … 17 Oct 2022 Partial Maladministration Hyde Housing Association Limited (202124277) Case 202124277 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint. 6 Oct 2022 Maladministration Hyde Housing Association Limited (202128018) Case 202128018 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s … 28 Sep 2022 Maladministration Hyde Housing Association Limited (202012374) Case 202012374 · Managing Relations The resident complains about the landlord’s handling of a request for compensation in relation to claims for damage caused by … 15 Sep 2022 Maladministration Hyde Housing Association Limited (202105372) Case 202105372 · Managing Relations The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The … 9 Sep 2022 No Maladministration Hyde Housing Association Limited (202121737) Case 202121737 · Managing Relations REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2022 Partial Maladministration Hyde Housing Association Limited (202126119) Case 202126119 · Managing Relations The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, … 31 Aug 2022 Maladministration Hyde Housing Association Limited (202103910) Case 202103910 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of damp in her living room and kitchen; the … 23 Aug 2022 Partial Maladministration Hyde Housing Association Limited (202102491) Case 202102491 · ASB/Abuse/Nuisance This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of … 16 Aug 2022 Reasonable Redress Hyde Housing Association Limited (202127047) Case 202127047 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the …