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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

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Showing 242 of 16,595 decisions matching "A2Dominion Housing Group Limited"

Decisions

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30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 22 Sep 2022 Maladministration A2Dominion Housing Group Limited (202013653) Case 202013653 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint … 12 Sep 2022 Maladministration A2Dominion Housing Group Limited (202127034) Case 202127034 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 2 Sep 2022 Maladministration A2Dominion Housing Group Limited (202126092) Case 202126092 · Managing Relations The complaint is about: The landlord’s handling of outstanding repairs works due to damp issues within the property. The landlord’s … 31 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202120037) Case 202120037 · Managing Relations The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot … 30 Aug 2022 Maladministration A2Dominion Housing Group Limited (202110737) Case 202110737 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling. 22 Aug 2022 Partial Maladministration A2Dominion Housing Group Limited (202101814) Case 202101814 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property … 12 Aug 2022 Maladministration A2Dominion Housing Group Limited (202111942) Case 202111942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. … 28 Jul 2022 Partial Maladministration A2Dominion Housing Group Limited (202007813) Case 202007813 · Managing Relations This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in … 11 Jul 2022 Maladministration A2Dominion Housing Group Limited (202123950) Case 202123950 · Estate Management The complaint is about the landlord’s handling of repairs to pavement slabs in a communal area outside the resident’s property. 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 29 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202120617) Case 202120617 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling. 20 May 2022 Partial Maladministration A2Dominion Housing Group Limited (202103769) Case 202103769 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her … 28 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202016827) Case 202016827 · Financial The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 8 Apr 2022 Maladministration A2Dominion Housing Group Limited (202114719) Case 202114719 · Managing Relations The resident complained about the landlord’s handling of her: Transfer request. Associated complaint. 2 Apr 2022 Partial Maladministration A2Dominion Housing Group Limited (202104119) Case 202104119 · Estate Management The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The … 31 Mar 2022 Maladministration A2Dominion Housing Group Limited (202009687) Case 202009687 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s report about the standard of cleaning and maintenance in the … 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 28 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202012131) Case 202012131 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom … 18 Feb 2022 No Maladministration A2Dominion Housing Group Limited (202106070) Case 202106070 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Partial Maladministration A2Dominion Housing Group Limited (202004192) Case 202004192 · Estate Management The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s … 19 Nov 2021 Partial Maladministration A2Dominion Housing Group Limited (202002279) Case 202002279 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at … 30 Sep 2021 Partial Maladministration A2Dominion Housing Group Limited (202005635) Case 202005635 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns … 19 Aug 2021 Maladministration A2Dominion Housing Group Limited (202001273) Case 202001273 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about: Its handling of the resident’s decant. The quality … 21 Jul 2021 Partial Maladministration A2Dominion Housing Group Limited (202012837) Case 202012837 · Managing Relations The complaint concerns the landlord’s: Handling of repairs to resolve water leaks into the property. Compensation offer to the resident … 30 Jun 2021 No Maladministration A2Dominion Housing Group Limited (202005971) Case 202005971 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the … 30 Apr 2021 Partial Maladministration A2Dominion Housing Group Limited (201908032) Case 201908032 The complaint is about: The landlord’s response to the resident’s request for rehousing. The landlord’s complaint handling. 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 7 Apr 2021 Mediation A2Dominion Housing Group Limited (202007051) Case 202007051 · Moving/Buying/Selling Home The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed … 26 Mar 2021 Reasonable Redress A2Dominion Housing Group Limited (201914932) Case 201914932 This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint. 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 11 Mar 2021 Maladministration A2Dominion Housing Group Limited (201905377) Case 201905377 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the property; associated formal … 26 Feb 2021 No Maladministration A2Dominion Housing Group Limited (202001158) Case 202001158 · Health and Safety (inc. building safety) The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she … 25 Feb 2021 Maladministration A2Dominion Housing Group Limited (202007934) Case 202007934 The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The … 29 Jan 2021 No Maladministration A2Dominion Housing Group Limited (201905292) Case 201905292 · Estate Management The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of … 4 Jan 2021 Reasonable Redress A2Dominion Housing Group Limited (202001096) Case 202001096 · Old Compensation categories The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem … 22 Dec 2020 Maladministration A2Dominion Housing Group Limited (202003911) Case 202003911 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 14 Dec 2020 Partial Maladministration A2Dominion Housing Group Limited (201807216) Case 201807216 · Old Property Condition categories The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That … 20 Dec 2019 Maladministration A2Dominion Housing Group Limited (201805079) Case 201805079 · Old Charges categories REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …