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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 30 Apr 2021 Partial Maladministration London & Quadrant Housing Trust (L&Q) (201914859) Case 201914859 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s concerns following a fire in his building. The landlord’s handling … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 1 Apr 2021 Outside Jurisdiction London & Quadrant Housing Trust (201914231) Case 201914231 · Old Property Condition migrated-2025 The resident’s complaints are about: 29 Mar 2021 No Maladministration London & Quadrant Housing Trust (202000937) Case 202000937 · Old Outside HOS Jurisdiction categories The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. … 22 Mar 2021 Partial Maladministration London & Quadrant H T (201912314) Case 201912314 · Managing Relations This complaint is about the landlord’s handling of: repairs to the resident’s home; the related complaint. 8 Mar 2021 No Maladministration London & Quadrant Housing Trust (202001649) Case 202001649 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. 5 Mar 2021 Outside Jurisdiction London & Quadrant H T (201906982) Case 201906982 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs at the resident's property. 27 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202003890) Case 202003890 · Estate Management This complaint is about: The landlord’s response to the resident’s reports of issues with parking at this property. The landlord’s … 26 Feb 2021 Reasonable Redress London Borough of Hackney (201914186) Case 201914186 · Local Authority / ALMO or TMO REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Feb 2021 Maladministration London & Quadrant Housing Trust (201915921) Case 201915921 · Old Compensation categories REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 23 Feb 2021 Maladministration London & Quadrant H T (202003178) Case 202003178 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system. 22 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (201914783) Case 201914783 · Leaseholder The complaint is about the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; … 16 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202000180) Case 202000180 · Old Charges categories The complaint is about: the administration of service charges the landlord’s handling of the associated formal complaint. 15 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202001700) Case 202001700 · Health and Safety (inc. building safety) The complaint is about: The accuracy of the fire safety assessment completed by the landlord in relation to the building … 12 Feb 2021 Maladministration London & Quadrant H T (201912975) Case 201912975 The complaint is about the landlord’s response to the resident’s reports of noise nuisance and other behaviour by a neighbour. 11 Feb 2021 Maladministration London & Quadrant Housing Trust (202001461) Case 202001461 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information to enable her to complete the sale … 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 4 Feb 2021 Reasonable Redress London & Quadrant H T (201908355) Case 201908355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the … 2 Feb 2021 Maladministration London & Quadrant Housing Trust (202001937) Case 202001937 · Health and Safety (inc. building safety) The complaint is about the landlord’s: 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 27 Jan 2021 Maladministration London Borough of Redbridge (202002349) Case 202002349 · Local Authority / ALMO or TMO The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 21 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201916043) Case 201916043 · Old Property Condition categories REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and … 21 Jan 2021 Outside Jurisdiction London & Quadrant Housing Trust (202004505) Case 202004505 · ASB/Abuse/Nuisance The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s … 20 Jan 2021 Maladministration London & Quadrant Housing Trust (202000305) Case 202000305 · Old Charges categories The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her … 15 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201914099) Case 201914099 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 24 Dec 2020 Reasonable Redress London & Quadrant H T (202003138) Case 202003138 · Managing Relations The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of … 23 Dec 2020 Partial Maladministration London & Quadrant Housing Trust (202001323) Case 202001323 · Old Charges categories The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling 22 Dec 2020 Maladministration London & Quadrant Housing Trust (201904482) Case 201904482 · Old Property Condition categories The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen. 22 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202001024) Case 202001024 · Occupancy Rights The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the … 21 Dec 2020 No Maladministration London & Quadrant H T (201909582) Case 201909582 The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour. 18 Dec 2020 No Maladministration London & Quadrant Housing Trust (202004540) Case 202004540 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation … 17 Dec 2020 Maladministration London & Quadrant Housing Trust (201915906) Case 201915906 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling. 14 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202000112) Case 202000112 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their … 9 Dec 2020 Maladministration London & Quadrant H T (201908371) Case 201908371 · Old Property Condition migrated-2025 The tenant has complained that: The landlord took too long to investigate their reports of damp. The landlord has not … 9 Dec 2020 Partial Maladministration London & Quadrant H T (202003850) Case 202003850 · Managing Relations The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident … 7 Dec 2020 No Maladministration London Borough of Hackney (202001866) Case 202001866 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request … 7 Dec 2020 Maladministration London & Quadrant Housing Trust (202000557) Case 202000557 · Old Charges categories The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of … 1 Dec 2020 Maladministration London & Quadrant Housing Trust (201904703) Case 201904703 · Old Tenants Behaviour categories The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).