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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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3 Mar 2022 Outside Jurisdiction London Borough of Redbridge (202116033) Case 202116033 · Managing Relations The complaint concerns: 3 Mar 2022 Maladministration London & Quadrant Housing Trust (202004153) Case 202004153 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of window disrepair. 28 Feb 2022 Maladministration London & Quadrant Housing Trust (202112708) Case 202112708 · Estate Management The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint … 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 25 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (202017368) Case 202017368 · Managing Relations The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The … 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 16 Feb 2022 Maladministration London & Quadrant Housing Trust (202101738) Case 202101738 · Financial The complaint is about the landlord’s decision to increase rent payments following an IT error. 14 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (202017187) Case 202017187 · Financial The complaint is about: The landlord’s handling of repairs at the property, specifically, repairs to the intercom. roof and bath … 11 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (201916247) Case 201916247 · Financial The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the … 10 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202106689) Case 202106689 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 27 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202014001) Case 202014001 · Old Property Condition migrated-2025 The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony. 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 25 Jan 2022 Outside Jurisdiction London & Quadrant Housing Trust (202007650) Case 202007650 · Financial The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some … 25 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202114197) Case 202114197 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the damage to the resident's balcony. 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 30 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202008449) Case 202008449 · Managing Relations The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs … 29 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202002239) Case 202002239 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 17 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202010785) Case 202010785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, … 17 Dec 2021 Partial Maladministration London & Quadrant Housing Trust (202015026) Case 202015026 · Health and Safety (inc. building safety) REPORT COMPLAINT 202015026 London & Quadrant Housing Trust 17 December 2021 Our approach The Housing Ombudsman’s approach to investigating and … 16 Dec 2021 Partial Maladministration London Borough of Hillingdon (202012171) Case 202012171 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 15 Dec 2021 No Maladministration London Borough of Hillingdon (202109303) Case 202109303 · Estate Management The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation. 15 Dec 2021 Maladministration London & Quadrant Housing Trust (201911304) Case 201911304 · Estate Management The complaint is about the landlord’s decision to issue a notice to the resident to remove items that he had … 13 Dec 2021 Outside Jurisdiction London Borough of Redbridge (202115867) Case 202115867 · ASB/Abuse/Nuisance The complaint concerns the resident’s reports of antisocial behaviour. 3 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202012424) Case 202012424 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s charges for energy usage. 2 Dec 2021 Maladministration London & Quadrant Housing Trust (201916023) Case 201916023 · Managing Relations The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the … 30 Nov 2021 Maladministration London & Quadrant Housing Trust (202015446) Case 202015446 · Managing Relations The complaints are about the landlord’s: Handling of repairs to the communal water supply pipe valves. Response to the resident’s … 30 Nov 2021 No Maladministration London & Quadrant Housing Trust (202105318) Case 202105318 · Moving/Buying/Selling Home The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 27 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202016813) Case 202016813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak. 22 Nov 2021 Maladministration London & Quadrant Housing Trust (L&Q) (202102186) Case 202102186 · Financial This complaint is about: The level of a service charge, following the time taken to set up a service charge … 20 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202015723) Case 202015723 · Managing Relations The complaint is about the landlord’s response to the resident’s: report of a water leak into her property. associated complaint. 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 19 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202012533) Case 202012533 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 19 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202112196) Case 202112196 · Managing Relations REPORT COMPLAINT 202112196 London & Quadrant Housing Trust 19 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 18 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202100123) Case 202100123 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount … 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 15 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202017302) Case 202017302 · Managing Relations The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling. 15 Nov 2021 Maladministration London & Quadrant Housing Trust (202100650) Case 202100650 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and … 11 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202005641) Case 202005641 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs. Associated complaint handling. 11 Nov 2021 Outside Jurisdiction London & Quadrant Housing Trust (202016830) Case 202016830 · Financial The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge … 9 Nov 2021 No Maladministration London & Quadrant Housing Trust (202014974) Case 202014974 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord … 8 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202104391) Case 202104391 · Old Property Condition migrated-2025 REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 3 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202104947) Case 202104947 · Managing Relations The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated …