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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

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28 May 2024 Partial Maladministration Peabody Trust (202303351) Case 202303351 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment … 16 May 2024 Partial Maladministration Notting Hill Genesis (NHG) (202215504) Case 202215504 · Financial The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to … 15 May 2024 Partial Maladministration London Borough of Croydon (202203123) Case 202203123 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 29 Apr 2024 Maladministration Notting Hill Genesis (NHG) (202210482) Case 202210482 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's reports of noise nuisance from a neighbour. The Ombudsman has … 25 Apr 2024 Maladministration Peabody Trust (202222880) Case 202222880 · Managing Relations The complaint is regarding the landlord’s response to the resident’s repair reports regarding damp and mould. This investigation has also … 24 Apr 2024 Maladministration Onward Homes Limited (202217589) Case 202217589 · Managing Relations The complaint is regarding the landlord’s response to reports of a leak. This investigation has also considered the landlord’s complaint … 16 Apr 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202231577) Case 202231577 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour … 9 Apr 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222308) Case 202222308 · Managing Relations The complaint is regarding the landlord’s handling of the resident’s transfer application and request to move on medical grounds. This … 28 Mar 2024 Maladministration Solihull Metropolitan Borough Council (202124959) Case 202124959 · Managing Relations The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered … 28 Mar 2024 Maladministration Southern Housing Group Limited (202219974) Case 202219974 · Information and data management The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the … 27 Mar 2024 Maladministration Legal and General Affordable Homes (202229318) Case 202229318 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of defects to her property. The Ombudsman has also … 25 Mar 2024 Maladministration Abri Group Limited (202233917) Case 202233917 · Financial The complaint is about the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s … 25 Mar 2024 Partial Maladministration London Borough of Newham (202216504) Case 202216504 · Information and data management The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. … 18 Mar 2024 Maladministration Clarion Housing Association Limited (202215143) Case 202215143 · Financial The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s … 12 Mar 2024 Maladministration Castles & Coasts Housing Association Limited (202221875) Case 202221875 · Managing Relations The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 4 Mar 2024 Partial Maladministration Nottingham City Homes Limited (202121932) Case 202121932 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in … 29 Feb 2024 Maladministration Hammersmith and Fulham Council (202202336) Case 202202336 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling which the Ombudsman … 29 Feb 2024 Maladministration Notting Hill Genesis (NHG) (202123372) Case 202123372 · Managing Relations The complaint is about the landlord's handling of the resident's reports of an ongoing leak into her property. This service … 28 Feb 2024 Partial Maladministration One Manchester Limited (202101389) Case 202101389 · Health and Safety (inc. building safety) The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an … 20 Feb 2024 Partial Maladministration Sovereign Network Homes (202209641) Case 202209641 · ASB/Abuse/Nuisance The complaint is about: The landlord’s letting of the empty flat above the resident. The landlord’s handling of the resident’s … 15 Feb 2024 Maladministration Birmingham City Council (202218265) Case 202218265 · Managing Relations The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct … 31 Jan 2024 Partial Maladministration Peabody Trust (202128533) Case 202128533 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the … 31 Jan 2024 Maladministration Peabody Trust (202215646) Case 202215646 · Information and data management The complaint is about: The landlord's response to the resident’s reports of leaks damp and mould in his property. This … 31 Jan 2024 Partial Maladministration Soho Housing Association Limited (202123144) Case 202123144 · Information and data management The complaint is about the landlord’s responses to the resident’s concerns about: her Housing Moves application, including queries about a … 30 Jan 2024 Maladministration GreenSquareAccord Limited (202227249) Case 202227249 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the window cleaning service. This investigation has also … 30 Jan 2024 Partial Maladministration GreenSquareAccord Limited (202306233) Case 202306233 · Managing Relations The complaint is about the landlord’s handling of the repairs to the wall plaster. The investigation has also considered the … 24 Jan 2024 Maladministration Welwyn Hatfield Borough Council (202218216) Case 202218216 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of an ongoing leak. The resident’s complaint. The investigation also considers … 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 10 Jan 2024 Partial Maladministration Stoke-on-Trent City Council (202217123) Case 202217123 · Financial The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent … 21 Dec 2023 Maladministration Places for People Group Limited (202206081) Case 202206081 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of domestic abuse and her request for an urgent … 24 Nov 2023 Partial Maladministration Southern Housing Group Limited (202211551) Case 202211551 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the … 23 Nov 2023 Partial Maladministration Orbit Group Limited (202125495) Case 202125495 · ASB/Abuse/Nuisance The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern … 16 Nov 2023 Maladministration Stoke-on-Trent City Council (202216660) Case 202216660 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of cracks appearing in the walls of the property. … 7 Nov 2023 Maladministration Hackney Council (202212255) Case 202212255 · Old Complaints Handling categories The complaint is regarding the landlord’s handling of: Repair issues in the property including a leak, hole in a bedroom … 2 Nov 2023 Maladministration Lambeth Council (202220014) Case 202220014 · Managing Relations The complaint is about the landlord’s response to reports of a broken lift. As part of this investigation, this Service … 31 Oct 2023 Maladministration Paragon Asra Housing Limited (202014965) Case 202014965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling of … 29 Oct 2023 Maladministration Aster Group Limited (202200958) Case 202200958 · Managing Relations This complaint is about the landlord’s handling of the resident’s reports of defective guttering and related damp at the property. … 27 Oct 2023 Maladministration London Borough of Hackney (202207096) Case 202207096 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A … 26 Oct 2023 Maladministration GreenSquareAccord Limited (202212832) Case 202212832 · Information and data management The complaint is about the landlord’s response to the resident’s reports about requiring repair works at the property. As part … 26 Oct 2023 Partial Maladministration West Kent Housing Association (202225004) Case 202225004 · Managing Relations The complaint is about: the landlord’s handling of reports of damp and mould in the property. the landlord’s response to … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 13 Oct 2023 Severe Maladministration London Borough of Newham (202103663) Case 202103663 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will … 13 Oct 2023 Maladministration Richmond Housing Partnership Limited (202114683) Case 202114683 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). This investigation also considers the … 6 Oct 2023 Maladministration Harlow District Council (202219873) Case 202219873 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident … 29 Sep 2023 Maladministration London Borough of Newham (202115536) Case 202115536 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the residents reports of noise nuisance. This investigation has also considered the … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114384) Case 202114384 · Managing Relations The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. … 29 Sep 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202216196) Case 202216196 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has … 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the …