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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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29 Apr 2023 Maladministration London Borough of Barking and Dagenham (202213699) Case 202213699 · Managing Relations The complaint is about: The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling. 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 28 Apr 2023 Maladministration London Borough of Hillingdon (202102073) Case 202102073 · ASB/Abuse/Nuisance This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour … 28 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128131) Case 202128131 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling. 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 27 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111468) Case 202111468 · Financial The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111543) Case 202111543 · Financial The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did … 27 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202128192) Case 202128192 · Estate Management The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking. 26 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206262) Case 202206262 · ASB/Abuse/Nuisance The complaint is about: The handling of the resident’s request to be rehoused. The handling of the resident’s reports of … 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 25 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202013904) Case 202013904 · Financial The complaint is about the landlord’s response to: The resident’s enquiries about the reasonableness of service charges. The resident’s request … 25 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202114179) Case 202114179 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a defect; Complaint handling. 24 Apr 2023 Maladministration London & Quadrant Housing Trust (202114456) Case 202114456 · Financial This complaint is about the landlord’s: Response to the resident’s service charge concerns; Complaint handling. 21 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114537) Case 202114537 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a leak from a vent in the bedroom; … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Reasonable Redress London Borough of Hillingdon (202105216) Case 202105216 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 20 Apr 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202101343) Case 202101343 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. … 19 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202123452) Case 202123452 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of repairs to the shower. This report also considers: … 18 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202125842) Case 202125842 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The increase in level, apportionment and reasonableness of … 17 Apr 2023 Partial Maladministration London Borough of Hillingdon (202010313) Case 202010313 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the … 17 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (202206955) Case 202206955 · Financial The complaint is about the landlord’s response to the resident’s enquiries about: The level and liability of service charges. Service … 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 11 Apr 2023 Partial Maladministration London Borough of Redbridge (202120423) Case 202120423 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 3 Apr 2023 Maladministration London & Quadrant Housing Trust (202206543) Case 202206543 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports that the resident’s window had been broken. 3 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203033) Case 202203033 · Financial The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant … 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Severe Maladministration London Borough of Hackney (202121187) Case 202121187 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202015069) Case 202015069 · Estate Management The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201914143) Case 201914143 · Managing Relations This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007203) Case 202007203 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012566) Case 202012566 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202113505) Case 202113505 · Estate Management The complaint is about the landlord’s: decision making around a storage cupboard n a communal area. level of communication. complaint … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126008) Case 202126008 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of condensation to the windows resulting in mould and … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127272) Case 202127272 · Estate Management This is about the landlord’s handling of: the resident’s complaint about a neighbour’s building works. the associated complaint. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202845) Case 202202845 · Financial This complaint is about: The leaseholder’s assertion the landlord breached its legal obligations around handling service charge funds. The landlord’s: … 31 Mar 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202204734) Case 202204734 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. … 31 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207761) Case 202207761 · Managing Relations This complaint is about: The landlord’s response to several leaks, mould and condensation; The landlord’s complaint handling. 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (202205532) Case 202205532 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s report of noise from her upstairs neighbour. Reports about outstanding … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint … 28 Mar 2023 Partial Maladministration Haringey London Borough Council (202100791) Case 202100791 · Financial The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the … 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the …