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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,906 of 16,595 decisions matching "background"

Decisions

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24 Feb 2026 Reasonable Redress London Borough of Waltham Forest (202312763) Case 202312763 · Local Authority / ALMO or TMO Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 24 Feb 2026 Maladministration London & Quadrant Housing Trust (202338664) Case 202338664 · Managing Relations Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Maladministration One Housing Group Limited (202422862) Case 202422862 · Health and Safety (inc. building safety) Decision Case ID 202422862 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Feb 2026 Partial Maladministration Southern Housing (202519494) Case 202519494 · Health and Safety (inc. building safety) Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February … 24 Feb 2026 Partial Maladministration Southwark Council (202408002) Case 202408002 · Local Authority / ALMO or TMO Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 24 Feb 2026 Partial Maladministration Torus62 Limited (202425138) Case 202425138 · Managing Relations Decision Case ID 202425138 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February … 23 Feb 2026 Maladministration A2Dominion Housing Group Limited (202453484) Case 202453484 · Managing Relations Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Feb 2026 Partial Maladministration Home Group Limited (202519419) Case 202519419 · Managing Relations Decision Case ID 202519419 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Feb 2026 Maladministration Karbon Homes Limited (202524862) Case 202524862 · Managing Relations Decision Case ID 202524862 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 23 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202322934) Case 202322934 · Local Authority / ALMO or TMO Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202516108) Case 202516108 · Local Authority / ALMO or TMO Decision Case ID 202516108 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202425244) Case 202425244 · Local Authority / ALMO or TMO Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Feb 2026 Maladministration Norwich City Council (202421241) Case 202421241 · Local Authority / ALMO or TMO Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Feb 2026 No Maladministration Ongo Homes Limited (202514838) Case 202514838 · Managing Relations Decision Case ID 202514838 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Feb 2026 Partial Maladministration Orbit Housing Association Limited (202315779) Case 202315779 · Managing Relations Decision Case ID 202315779 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Date … 23 Feb 2026 Reasonable Redress Oxford City Council (202517957) Case 202517957 · Local Authority / ALMO or TMO Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Feb 2026 Partial Maladministration Peabody Trust (202424061) Case 202424061 · Financial Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February … 23 Feb 2026 Maladministration Places for People Group Limited (202422458) Case 202422458 · Managing Relations Decision Case ID 202422458 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 23 Feb 2026 Partial Maladministration Richmond Housing Partnership Limited (202423720) Case 202423720 · Managing Relations Decision Case ID 202423720 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Feb 2026 Reasonable Redress Richmond Housing Partnership Limited (202501446) Case 202501446 · Managing Relations Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date … 23 Feb 2026 Partial Maladministration Sandbourne Housing Association (202342829) Case 202342829 · Managing Relations Decision Case ID 202342829 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 23 … 23 Feb 2026 Maladministration Soha Housing Limited (202422883) Case 202422883 · Responsive repairs/activity Decision Case ID 202422883 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Feb 2026 Reasonable Redress Southern Housing (202518113) Case 202518113 · Managing Relations Decision Case ID 202518113 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 February … 20 Feb 2026 Maladministration A2Dominion Housing Group Limited (202333410) Case 202333410 · Managing Relations Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Feb 2026 Maladministration Basildon Borough Council (202335067) Case 202335067 · Local Authority / ALMO or TMO Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Feb 2026 No Maladministration Citizen Housing Group Limited (202409244) Case 202409244 · ASB/Abuse/Nuisance Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 20 Feb 2026 No Maladministration Freebridge Community Housing Limited (202420305) Case 202420305 · Managing Relations Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Feb 2026 Partial Maladministration Great Places Housing Group Limited (202337967) Case 202337967 · Managing Relations Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202434109) Case 202434109 · Managing Relations Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration London & Quadrant Housing Trust (202508617) Case 202508617 · Managing Relations Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202322016) Case 202322016 · Financial Decision Case ID 202322016 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 20 Feb 2026 Maladministration Raven Housing Trust Limited (202423079) Case 202423079 · Managing Relations Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202342333) Case 202342333 · Managing Relations Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Partial Maladministration bpha Limited (202416470) Case 202416470 · Estate Management Decision Case ID 202416470 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February … 19 Feb 2026 Partial Maladministration City of York Council (202412543) Case 202412543 · Local Authority / ALMO or TMO Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 No Maladministration Curo Places Limited (202449617) Case 202449617 · Managing Relations Decision Case ID 202449617 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Feb 2026 Partial Maladministration Jigsaw Homes Group Limited (202520290) Case 202520290 · Managing Relations Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Feb 2026 Maladministration London Borough of Camden Council (202320005) Case 202320005 · Local Authority / ALMO or TMO Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Feb 2026 Partial Maladministration London Borough of Lambeth (202331345) Case 202331345 · Local Authority / ALMO or TMO Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202423640) Case 202423640 · Managing Relations Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202516158) Case 202516158 · Managing Relations Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Feb 2026 Partial Maladministration One Housing Group Limited (202442815) Case 202442815 · Financial Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202408415) Case 202408415 · Local Authority / ALMO or TMO Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Reasonable Redress Stonewater Limited (202424991) Case 202424991 · Old Complaints Handling categories Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 … 18 Feb 2026 Partial Maladministration Brighter Places (202517415) Case 202517415 · Health and Safety (inc. building safety) Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 18 Feb 2026 No Maladministration Clarion Housing Association Limited (202324653) Case 202324653 · Financial Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 18 Feb 2026 Mediation Hyde Housing Association Limited (202411990) Case 202411990 · Financial Decision Case ID 202411990 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 18 Feb 2026 Reasonable Redress Legal and General Affordable Homes Limited (202436224) Case 202436224 · For profit Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured …