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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 306 of 16,595 decisions matching "The Guinness Partnership Limited"

Decisions

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30 Sep 2024 Maladministration The Guinness Partnership Limited (202344110) Case 202344110 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and damp and mould in the resident’s property, and its handling … 12 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202125772) Case 202125772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple longstanding and recent repairs required to the … 3 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202335480) Case 202335480 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the appointment of a single point of contact for the resident. The … 30 Aug 2024 Reasonable Redress The Guinness Partnership Limited (202315404) Case 202315404 · Managing Relations The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman … 30 Aug 2024 Partial Maladministration The Guinness Partnership Limited (202337778) Case 202337778 · Estate Management The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202303770) Case 202303770 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about a sewage leak at her property. The landlord’s … 29 Aug 2024 Maladministration The Guinness Partnership Limited (202313653) Case 202313653 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A mite infestation. The complaint and … 27 Aug 2024 Maladministration The Guinness Partnership Limited (202233414) Case 202233414 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio … 22 Aug 2024 Maladministration The Guinness Partnership Limited (202114051) Case 202114051 · Old Complaints Handling categories The complaint is about the landlord’s: Response to reports of drainage issues. Response to repairs to the bathroom flooring and … 20 Aug 2024 No Maladministration The Guinness Partnership Limited (202200391) Case 202200391 · Financial The complaint is about: The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request … 15 Aug 2024 Reasonable Redress The Guinness Partnership Limited (202224892) Case 202224892 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint. 15 Aug 2024 Maladministration The Guinness Partnership Limited (202302753) Case 202302753 · Financial The complaint is about the landlord’s handling of: The administration of the resident’s service charge account, quality of services and … 28 Jul 2024 Maladministration The Guinness Partnership Limited (202211815) Case 202211815 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 25 Jul 2024 Partial Maladministration The Guinness Partnership Limited (202309736) Case 202309736 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309736 The Guinness Partnership Limited 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 12 Jul 2024 Maladministration The Guinness Partnership Limited (202310449) Case 202310449 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about leaks in her kitchen. 28 Jun 2024 Outside Jurisdiction The Guinness Partnership Limited (202119305) Case 202119305 · Financial The complaint is about the landlord’s handling of the resident’s repayment of court fees. 28 Jun 2024 Maladministration The Guinness Partnership Limited (202333249) Case 202333249 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the property. The associated complaint. 17 Jun 2024 Partial Maladministration The Guinness Partnership Limited (202330416) Case 202330416 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of … 31 May 2024 Partial Maladministration The Guinness Partnership Limited (202307352) Case 202307352 · Managing Relations The complaint is about the landlord’s: investigation of the resident’s reports about vibration noise; complaints handling. 28 May 2024 Maladministration The Guinness Partnership Limited (202302555) Case 202302555 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about bathroom repairs. 28 May 2024 Partial Maladministration The Guinness Partnership Limited (202303418) Case 202303418 · Financial REPORT COMPLAINT 202303418 The Guinness Partnership Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 May 2024 Maladministration The Guinness Partnership Limited (202304209) Case 202304209 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about gas safety at her property. 14 May 2024 Partial Maladministration The Guinness Partnership Limited (202222516) Case 202222516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of heat loss and repairs to the lounge window … 13 May 2024 Partial Maladministration The Guinness Partnership Limited (202225938) Case 202225938 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to sell her shared ownership property. The Ombudsman has … 25 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202300341) Case 202300341 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s request for a bathroom adaptation, including its requirement for her … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202208756) Case 202208756 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports … 22 Apr 2024 Maladministration The Guinness Partnership Limited (202231149) Case 202231149 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint. 17 Apr 2024 Maladministration The Guinness Partnership Limited (202304473) Case 202304473 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the annual gas safety check of the property. 9 Apr 2024 Reasonable Redress The Guinness Partnership Limited (202301691) Case 202301691 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs. 4 Apr 2024 Partial Maladministration The Guinness Partnership Limited (202221921) Case 202221921 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202208543) Case 202208543 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also … 28 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202221331) Case 202221331 · Financial The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the … 28 Mar 2024 Maladministration The Guinness Partnership Limited (202302454) Case 202302454 · Managing Relations The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has … 27 Mar 2024 Partial Maladministration The Guinness Partnership Limited (202214094) Case 202214094 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to upgrade the warden call system. The conduct of the landlord’s staff. The … 21 Mar 2024 Maladministration The Guinness Partnership Limited (202305064) Case 202305064 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling. 11 Mar 2024 Maladministration The Guinness Partnership Limited (202228241) Case 202228241 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of delays in communication by the sustainability team. 8 Mar 2024 Maladministration The Guinness Partnership Limited (202202231) Case 202202231 · Estate Management The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The … 29 Feb 2024 Partial Maladministration The Guinness Partnership Limited (202227530) Case 202227530 · Financial The complaint is about: The landlord's handling of repairs following water ingress. The landlord’s response to the resident's concerns about … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218161) Case 202218161 · Managing Relations The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218443) Case 202218443 · Financial The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The … 31 Jan 2024 No Maladministration The Guinness Partnership Limited (202212729) Case 202212729 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours. 30 Jan 2024 Maladministration The Guinness Partnership Limited (202221769) Case 202221769 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports concerning: The lettings process including the viewing and sign-up … 22 Dec 2023 Maladministration The Guinness Partnership Limited (202212477) Case 202212477 · Managing Relations The complaint is about the landlord’s response to the resident’s reports regarding: Repairs required to her property following a water … 21 Dec 2023 Partial Maladministration The Guinness Partnership Limited (202104280) Case 202104280 · Managing Relations The complaint is about the landlord's handling of: The kitchen replacement works. The resident’s reports of damaged flooring. The resident’s … 20 Dec 2023 Maladministration The Guinness Partnership Limited (202102462) Case 202102462 · Managing Relations The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling. 24 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202203209) Case 202203209 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been … 20 Nov 2023 Maladministration The Guinness Partnership Limited (202212916) Case 202212916 · Managing Relations The complaint is about; The landlord’s handling of a leak in the resident’s property. The landlord’s handling of the associated … 17 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202200312) Case 202200312 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB. Response to the residents reports of services … 10 Nov 2023 Partial Maladministration The Guinness Partnership Limited (202216904) Case 202216904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of a bed bug infestation ; Concerns the resident … 7 Nov 2023 Maladministration The Guinness Partnership Limited (202225901) Case 202225901 · Managing Relations The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs …