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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 271 of 16,595 decisions matching "Southwark Council"

Decisions

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31 Jul 2023 Maladministration Southwark Council (202120719) Case 202120719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage. 25 Jul 2023 Maladministration Southwark Council (202127984) Case 202127984 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of attempted break-ins to the resident’s property as well as the … 24 Jul 2023 Outside Jurisdiction Southwark Council (202014501) Case 202014501 · Estate Management The complaint is about the landlord's handling of the resident's reports of noisy pipework. 21 Jul 2023 Partial Maladministration Southwark Council (202126857) Case 202126857 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks … 21 Jul 2023 Maladministration Southwark Council (202128357) Case 202128357 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and harassment. Handling of the resident’s … 12 Jul 2023 Maladministration Southwark Council (202205299) Case 202205299 · Managing Relations The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the … 7 Jul 2023 Maladministration Southwark Council (202201645) Case 202201645 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her complaint about kitchen and bathroom upgrades. 29 Jun 2023 No Maladministration Southwark Council (202102035) Case 202102035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff … 29 Jun 2023 Severe Maladministration Southwark Council (202113988) Case 202113988 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by … 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 12 Jun 2023 Partial Maladministration Southwark Council (202115107) Case 202115107 · Managing Relations The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. … 30 May 2023 Maladministration Southwark Council (202121315) Case 202121315 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works. 22 May 2023 Maladministration Southwark Council (202107100) Case 202107100 · Managing Relations This complaint is about the landlord’s handling of: Reports of a back surge into the resident’s kitchen sink from the … 15 May 2023 Partial Maladministration Southwark Council (202202636) Case 202202636 · Estate Management This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The … 2 May 2023 Maladministration Southwark Council (202015004) Case 202015004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about faulty heating caused by an ongoing leak. 28 Apr 2023 No Maladministration Southwark Council (202117882) Case 202117882 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal … 25 Apr 2023 Maladministration Southwark Council (202122189) Case 202122189 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks into her property from the property above. … 22 Apr 2023 No Maladministration Southwark Council (202128252) Case 202128252 · Occupancy Rights The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the … 8 Apr 2023 Maladministration Southwark Council (202204385) Case 202204385 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports … 6 Apr 2023 Partial Maladministration Southwark Council (202207965) Case 202207965 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint. 5 Apr 2023 Partial Maladministration Southwark Council (202113518) Case 202113518 · Financial The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about … 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 29 Mar 2023 Partial Maladministration Southwark Council (202203904) Case 202203904 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to … 24 Mar 2023 Maladministration Southwark Council (202210731) Case 202210731 · Financial The complaint is about the landlord’s handling of: The resident’s request for a copy of the final service charge account … 16 Mar 2023 Maladministration Southwark Council (202213560) Case 202213560 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in … 13 Mar 2023 Maladministration Southwark Council (202122934) Case 202122934 · Managing Relations The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to … 27 Feb 2023 Maladministration Southwark Council (202200714) Case 202200714 · Managing Relations The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated … 27 Feb 2023 Maladministration Southwark Council (202204516) Case 202204516 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered. 15 Feb 2023 Severe Maladministration Southwark Council (202207291) Case 202207291 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was … 31 Jan 2023 Partial Maladministration Southwark Council (202121162) Case 202121162 · Managing Relations The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to … 25 Jan 2023 Maladministration Southwark Council (202102902) Case 202102902 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of loss of heating to her home. The Ombudsman … 8 Dec 2022 Partial Maladministration Southwark Council (202111918) Case 202111918 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the service provided by his Homeownership Officer (HO). … 28 Nov 2022 Partial Maladministration Southwark Council (202113463) Case 202113463 · Information and data management This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s reports of leaks, damp … 23 Nov 2022 Maladministration Southwark Council (202111944) Case 202111944 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a theft and security issues in her building. … 17 Nov 2022 Partial Maladministration Southwark Council (202204107) Case 202204107 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and … 2 Nov 2022 Partial Maladministration Southwark Council (202202296) Case 202202296 · Managing Relations REPORT COMPLAINT 202202296 Southwark Council 1 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 27 Oct 2022 Maladministration Southwark Council (202119848) Case 202119848 · Managing Relations The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from … 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 9 Oct 2022 Maladministration Southwark Council (202125127) Case 202125127 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The … 30 Sep 2022 Partial Maladministration Southwark Council (202125200) Case 202125200 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs to the electrics and its impact on … 21 Sep 2022 Maladministration Southwark Council (202111047) Case 202111047 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint. 12 Sep 2022 Maladministration Southwark Council (202009093) Case 202009093 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of the resident’s reports of ASB (noise nuisance) by her upstairs neighbour. Complaint … 2 Sep 2022 Partial Maladministration Southwark Council (202102649) Case 202102649 · Managing Relations The complaint is about the landlord’s handling of: The resident’s housing application. A pest infestation in the resident’s property. The … 16 Aug 2022 Maladministration Southwark Council (202118163) Case 202118163 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in her property and in … 30 Jun 2022 Maladministration Southwark Council (202114064) Case 202114064 · Managing Relations The complaint is about the landlord's: Handling of the resident’s reports of no heating or hot water in the property … 21 Jun 2022 Maladministration Southwark Council (202016554) Case 202016554 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s noise nuisance reports. Related complaint handling. 31 May 2022 Maladministration Southwark Council (202106367) Case 202106367 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an overheating problem with the communal heating system. 31 May 2022 Maladministration Southwark Council (202114476) Case 202114476 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in 2021. The Ombudsman has also considered … 27 May 2022 Partial Maladministration Southwark Council (202014304) Case 202014304 · Managing Relations The resident’s complaint is about the landlord’s handling of issues of water ingress to the property. The landlord’s complaint handling … 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s …