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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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10 Jun 2025 Maladministration Southern Housing (202317462) Case 202317462 · Managing Relations The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s … 9 Jun 2025 Reasonable Redress Southern Housing (202322976) Case 202322976 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. … 9 Jun 2025 Partial Maladministration Southern Housing (202323443) Case 202323443 · Financial The complaint is about the landlord’s response to: The resident’s reports about the front door. The resident’s reports about increased … 6 Jun 2025 Maladministration Southern Housing (202330022) Case 202330022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 30 May 2025 Partial Maladministration Southern Housing (202318421) Case 202318421 · ASB/Abuse/Nuisance The complaint is about: The landlord's maintenance and management of repairs to the block. The landlord's maintenance of CCTV. The … 30 May 2025 Partial Maladministration Southern Housing (202328281) Case 202328281 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The mutual exchange, including the condition of the property and garden. The … 29 May 2025 Maladministration Southern Housing (202231873) Case 202231873 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s … 29 May 2025 Maladministration Southern Housing (202419050) Case 202419050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety … 28 May 2025 Reasonable Redress Southern Housing (202324414) Case 202324414 · Managing Relations The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused … 28 May 2025 Maladministration Southern Housing (202330674) Case 202330674 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other … 28 May 2025 Maladministration Southern Housing (202431494) Case 202431494 · ASB/Abuse/Nuisance The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s … 21 May 2025 Partial Maladministration Southern Housing (202439743) Case 202439743 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Concerns about having to temporarily decant. Enquiries about a mutual … 20 May 2025 Maladministration Southern Housing (202119657) Case 202119657 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the flooring. The landlord’s complaint handling … 19 May 2025 Maladministration Southern Housing (202312546) Case 202312546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint … 19 May 2025 Partial Maladministration Southern Housing (202321638) Case 202321638 · Managing Relations The complaints are about the landlord's handling of: Outstanding communal repairs. Outstanding defect works. The associated formal complaint. 16 May 2025 Maladministration Southern Housing (202315808) Case 202315808 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs following works carried out at a neighbouring property. 12 May 2025 Reasonable Redress Southern Housing (202324125) Case 202324125 · Responsive repairs/activity The complaint is about the landlord’s handling of reports about a leak. 7 May 2025 Maladministration Southern Housing (202423862) Case 202423862 · Managing Relations The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint. 1 May 2025 Maladministration Southern Housing (202313985) Case 202313985 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and … 1 May 2025 Reasonable Redress Southern Housing (202405356) Case 202405356 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to a fence. 30 Apr 2025 Maladministration Southern Housing (202402427) Case 202402427 · Estate Management The complaint is about the landlord’s handling of: Reports of roof leaks causing damp and mould in the resident’s property. … 30 Apr 2025 Partial Maladministration Southern Housing (202406935) Case 202406935 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of lighting and electrical issues in her home. The … 28 Apr 2025 Maladministration Southern Housing (202318776) Case 202318776 · Responsive repairs/activity The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation. 15 Apr 2025 Partial Maladministration Southern Housing (202407786) Case 202407786 · Managing Relations The complaint is about the landlord’s: handling of a new property sale. response to the resident’s concerns about the valuation … 14 Apr 2025 Maladministration Southern Housing (202302270) Case 202302270 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The landlord’s complaint handling is … 14 Apr 2025 Partial Maladministration Southern Housing (202331229) Case 202331229 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: Repairs subject to court proceedings in 2023. Leaking … 11 Apr 2025 Maladministration Southern Housing (202317260) Case 202317260 · ASB/Abuse/Nuisance REPORT COMPLAINT 202317260 Southern Housing 11 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Apr 2025 Maladministration Southern Housing (202436215) Case 202436215 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling has … 3 Apr 2025 Partial Maladministration Southern Housing (202313792) Case 202313792 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns of noise from a nearby private nursery, the nursey’s … 31 Mar 2025 Maladministration Southern Housing (202310835) Case 202310835 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated … 28 Mar 2025 Reasonable Redress Southern Housing (202223608) Case 202223608 · Financial The complaint is about the landlord’s handling of the resident’s request for service charge information. 28 Mar 2025 Severe Maladministration Southern Housing (202347710) Case 202347710 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s … 27 Mar 2025 Maladministration Southern Housing (202314316) Case 202314316 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of problems with their hot water. We have also … 27 Mar 2025 Partial Maladministration Southern Housing (202318488) Case 202318488 · Estate Management This complaint is about: The standard of maintenance in the resident’s building, including: Her concerns about health and safety. Her … 26 Mar 2025 Maladministration Southern Housing (202315167) Case 202315167 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roofing repair works. The associated formal complaint. 25 Mar 2025 Partial Maladministration Southern Housing (202313629) Case 202313629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of … 21 Mar 2025 Partial Maladministration Southern Housing (202209842) Case 202209842 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have … 21 Mar 2025 Maladministration Southern Housing (202302556) Case 202302556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint. 21 Mar 2025 Maladministration Southern Housing (202404977) Case 202404977 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she … 14 Mar 2025 Outside Jurisdiction Southern Housing (202311736) Case 202311736 · Financial The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the … 14 Mar 2025 Partial Maladministration Southern Housing (202324807) Case 202324807 · Estate Management The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports … 12 Mar 2025 Reasonable Redress Southern Housing (202330144) Case 202330144 · Financial The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling. 11 Mar 2025 Partial Maladministration Southern Housing (202311125) Case 202311125 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of communal repairs. Concerns regarding communal cleaning. Concerns relating … 28 Feb 2025 Maladministration Southern Housing (202323460) Case 202323460 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of his service charge account. We … 28 Feb 2025 Partial Maladministration Southern Housing (202404604) Case 202404604 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for carpet in the communal area. Reports of antisocial … 26 Feb 2025 Partial Maladministration Southern Housing (202231795) Case 202231795 · Old Complaints Handling categories This complaint is about the landlord’s handling of: Repairs to the resident’s staircase. The associated complaint. 26 Feb 2025 Severe Maladministration Southern Housing (202321554) Case 202321554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about damp, mould, and associated repairs. We have also … 25 Feb 2025 Partial Maladministration Southern Housing (202216747) Case 202216747 · Estate Management The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report … 17 Feb 2025 Partial Maladministration Southern Housing (202218618) Case 202218618 · Financial The complaint is about the landlord’s response to the resident’s: Reports of cracks in the hallway. Concerns about the decking … 14 Feb 2025 Outside Jurisdiction Southern Housing (202408622) Case 202408622 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage …