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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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24 Apr 2025 Partial Maladministration Peabody Trust (202314279) Case 202314279 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the adequacy of the insulation in the home. … 23 Apr 2025 Maladministration Peabody Trust (202423287) Case 202423287 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise transference from the … 22 Apr 2025 Partial Maladministration Peabody Trust (202220453) Case 202220453 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct … 22 Apr 2025 Partial Maladministration Peabody Trust (202304274) Case 202304274 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November … 22 Apr 2025 Maladministration Peabody Trust (202319177) Case 202319177 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling. 17 Apr 2025 Partial Maladministration Peabody Trust (202300329) Case 202300329 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and … 16 Apr 2025 Partial Maladministration Peabody Trust (202321992) Case 202321992 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Its handling of her personal belongings while she … 15 Apr 2025 Partial Maladministration Peabody Trust (202303353) Case 202303353 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests. We will also consider the landlord’s complaint handling … 14 Apr 2025 Partial Maladministration Peabody Trust (202321123) Case 202321123 · Managing Relations The complaint concerns the landlord’s: Handling of works to address damp and mould and the resident’s temporary move to alternative … 11 Apr 2025 Partial Maladministration Peabody Trust (202213665) Case 202213665 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s enquiries about fire safety works completed in 2022. We have … 11 Apr 2025 Partial Maladministration Peabody Trust (202345157) Case 202345157 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for a repair to her flooded balcony. The associated … 7 Apr 2025 Partial Maladministration Peabody Trust (202318960) Case 202318960 · Financial The resident’s complaint is regarding the landlord’s handling of: Repairs and reports of damp and mould in the property. A … 1 Apr 2025 Reasonable Redress Peabody Trust (202305552) Case 202305552 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the … 31 Mar 2025 Maladministration Peabody Trust (202218975) Case 202218975 · Old Complaints Handling categories The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint. 31 Mar 2025 Maladministration Peabody Trust (202312236) Case 202312236 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint. 31 Mar 2025 Maladministration Peabody Trust (202325915) Case 202325915 · Old Estate Management categories The complaint is about the landlord’s handling of a rat infestation. 31 Mar 2025 Maladministration Peabody Trust (202417674) Case 202417674 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos … 27 Mar 2025 Partial Maladministration Peabody Trust (202220102) Case 202220102 · Financial The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. … 27 Mar 2025 Partial Maladministration Peabody Trust (202317484) Case 202317484 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman … 26 Mar 2025 No Maladministration Peabody Trust (202206513) Case 202206513 · Estate Management The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated … 26 Mar 2025 Partial Maladministration Peabody Trust (202222376) Case 202222376 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 26 Mar 2025 Maladministration Peabody Trust (202323656) Case 202323656 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 26 Mar 2025 Maladministration Peabody Trust (202402595) Case 202402595 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following the collapse of the toilet ceiling and repairs to the … 25 Mar 2025 Partial Maladministration Peabody Trust (202326358) Case 202326358 · Financial The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. … 24 Mar 2025 Partial Maladministration Peabody Trust (202318378) Case 202318378 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line … 21 Mar 2025 Partial Maladministration Peabody Trust (202327027) Case 202327027 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 20 Mar 2025 Maladministration Peabody Trust (202327321) Case 202327321 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns. 20 Mar 2025 Partial Maladministration Peabody Trust (202328183) Case 202328183 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. … 19 Mar 2025 Maladministration Peabody Trust (202304617) Case 202304617 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service. 17 Mar 2025 Outside Jurisdiction Peabody Trust (202317719) Case 202317719 · Financial The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged … 17 Mar 2025 Maladministration Peabody Trust (202339413) Case 202339413 · Old Complaints Handling categories The resident’s complaint is about the landlords handling of: Repairs following a roof leak. The complaint. 14 Mar 2025 Reasonable Redress Peabody Trust (202314939) Case 202314939 · Financial The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that … 13 Mar 2025 Maladministration Peabody Trust (202227442) Case 202227442 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety. 13 Mar 2025 Partial Maladministration Peabody Trust (202311449) Case 202311449 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling. 11 Mar 2025 Partial Maladministration Peabody Trust (202233466) Case 202233466 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to repair a gate to the communal bin area. … 11 Mar 2025 Reasonable Redress Peabody Trust (202308551) Case 202308551 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following … 11 Mar 2025 Partial Maladministration Peabody Trust (202329607) Case 202329607 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request to resolve an issue with the external communal lights. … 4 Mar 2025 Partial Maladministration Peabody Trust (202403150) Case 202403150 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling. 28 Feb 2025 Maladministration Peabody Trust (202231396) Case 202231396 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the taps in her property. 28 Feb 2025 Maladministration Peabody Trust (202231718) Case 202231718 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system. 28 Feb 2025 Maladministration Peabody Trust (202233695) Case 202233695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints. 28 Feb 2025 Reasonable Redress Peabody Trust (202316568) Case 202316568 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting … 28 Feb 2025 No Maladministration Peabody Trust (202318876) Case 202318876 · Financial The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors … 28 Feb 2025 Maladministration Peabody Trust (202331367) Case 202331367 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of subsidence, leaks, damp and mould and its proposed … 28 Feb 2025 No Maladministration Peabody Trust (202331774) Case 202331774 · Managing Relations The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case. 27 Feb 2025 Reasonable Redress Peabody Trust (202221599) Case 202221599 · Old Estate Management categories The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including … 27 Feb 2025 No Maladministration Peabody Trust (202233849) Case 202233849 · Managing Relations The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s … 26 Feb 2025 Maladministration Peabody Trust (202201267) Case 202201267 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: repair to the boiler and central heating system. associated complaint. 26 Feb 2025 Partial Maladministration Peabody Trust (202320114) Case 202320114 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: concerns about the proposed dates for cyclical works . complaint.