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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

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11 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202234742) Case 202234742 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to a communal gate. We have also assessed the landlord’s complaint … 10 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202213353) Case 202213353 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to communal lighting. The Ombudsman will also consider the associated complaint … 6 Mar 2025 Partial Maladministration Notting Hill Genesis (NHG) (202310838) Case 202310838 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from the neighbour above. Concerns … 3 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202312706) Case 202312706 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. … 28 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202214652) Case 202214652 · Occupancy Rights The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and … 28 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202310923) Case 202310923 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint. 28 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202316659) Case 202316659 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp … 27 Feb 2025 Partial Maladministration Notting Hill Genesis (202306812) Case 202306812 · Estate Management This complaint is about the landlord’s handling of: Repairs to the entry gates and intercom for the estate. The estate … 27 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202307976) Case 202307976 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the … 26 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202218255) Case 202218255 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint. 26 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202313885) Case 202313885 · Old Complaints Handling categories The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at … 25 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202313540) Case 202313540 · Financial The complaint is about the landlord's handing of: the resident's request for compensation, following a flood. the associated complaint. 24 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202217622) Case 202217622 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about items left in the communal hallway. The Ombudsman … 24 Feb 2025 Reasonable Redress Notting Hill Genesis (NHG) (202314025) Case 202314025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused … 14 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202321271) Case 202321271 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about: the time it was taking to complete remedial … 13 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202319998) Case 202319998 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. … 13 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202422923) Case 202422923 · Financial The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the … 10 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202410519) Case 202410519 · Financial The landlord’s handling of the resident’s request for a management transfer due to domestic violence. The landlord’s handling of the … 31 Jan 2025 Partial Maladministration Notting Hill Genesis (202316451) Case 202316451 · Financial REPORT COMPLAINT 202316451 Notting Hill Genesis (NHG) 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2025 Maladministration Notting Hill Genesis (202413112) Case 202413112 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp … 31 Jan 2025 Partial Maladministration Notting Hill Genesis (NHG) (202200827) Case 202200827 · Financial The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of … 30 Jan 2025 Partial Maladministration Notting Hill Genesis (202305706) Case 202305706 · Old Complaints Handling categories The complaint is about: the impact of antisocial behaviour (ASB) on the resident’s health. the landlord’s handling of the resident’s … 29 Jan 2025 Maladministration Notting Hill Genesis (202332671) Case 202332671 · Financial The complaint is about the landlord’s decision to issue the resident with a Notice of Seeking Possession (NoSP) and its … 14 Jan 2025 Maladministration Notting Hill Genesis (NHG) (202420263) Case 202420263 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the heating was not functioning correctly. Associated formal … 18 Dec 2024 Partial Maladministration Notting Hill Genesis (NHG) (202336636) Case 202336636 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of: lift breakdowns. the smell and the overflow of … 9 Dec 2024 Maladministration Notting Hill Genesis (NHG) (202300424) Case 202300424 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (202313683) Case 202313683 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s: Request for adaptations in the garden. Reports of repair issues … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202326292) Case 202326292 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould. Damage caused to the resident’s possessions. … 29 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202337760) Case 202337760 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication regarding an event held in a neighbour’s flat. Handling of the resident’s query … 28 Nov 2024 No Maladministration Notting Hill Genesis (NHG) (202338757) Case 202338757 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the concierge not providing visitor access to the … 27 Nov 2024 Maladministration Notting Hill Genesis (NHG) (202340097) Case 202340097 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request … 15 Nov 2024 Maladministration Notting Hill Genesis (NHG) (202342805) Case 202342805 · Financial The complaint is about the resident’s reports about the landlord’s handling of the recovery of arrears associated with the lease. … 7 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202228253) Case 202228253 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports about damage caused by the landlord’s installation of cabling. reports of … 31 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202334356) Case 202334356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. … 30 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202217436) Case 202217436 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of a leak. 30 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202303081) Case 202303081 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed … 28 Oct 2024 Partial Maladministration Notting Hill Genesis (202307594) Case 202307594 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs reported within the property. The resident’s reports … 28 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202209312) Case 202209312 · Estate Management REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202309002) Case 202309002 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water. 23 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202210690) Case 202210690 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of … 18 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202128629) Case 202128629 · Financial The resident’s complaint is about the landlord’s response to the resident’s request for information on the introduction of a service … 10 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202313073) Case 202313073 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repair and access issues with a communal bike … 9 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202304073) Case 202304073 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property. 2 Oct 2024 Maladministration Notting Hill Genesis (NHG) (202342978) Case 202342978 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the changes made by the neighbour to the … 1 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202308931) Case 202308931 · Managing Relations The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202126736) Case 202126736 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs. This Service has also considered the … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202217689) Case 202217689 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns around: Managing agent fees and charges for heating and … 30 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202402075) Case 202402075 · Financial The complaint is about the landlord’s handling of: Outstanding repairs to the kitchen ceiling and bathroom sink, the relocation of … 24 Sep 2024 Partial Maladministration Notting Hill Genesis (NHG) (202342198) Case 202342198 · Managing Relations The complaint is about the landlord’s handling of remedial repairs following a mutual exchange. This Service has also considered the … 17 Sep 2024 Maladministration Notting Hill Genesis (NHG) (202119317) Case 202119317 · Financial The complaint is about the landlord’s handling of the resident’s: Rent account. Request to keep a pet. Complaint.