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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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30 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400110) Case 202400110 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be decanted. Formal … 29 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222100) Case 202222100 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222052) Case 202222052 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports … 28 Jan 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202222214) Case 202222214 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202411277) Case 202411277 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 14 Jan 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202315924) Case 202315924 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. The Ombudsman has also considered the … 19 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307844) Case 202307844 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was … 19 Dec 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202311771) Case 202311771 · Financial The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's … 18 Dec 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316123) Case 202316123 · Financial The complaint is about: The landlord’s handling of a service charge dispute. The landlord’s handling of the resident’s complaint. 16 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202311940) Case 202311940 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the complainant’s concerns around selling her property. Complaints handling. 28 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202343869) Case 202343869 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handing of the resident’s reports of antisocial behaviour (ASB) and noise from a neighbour. … 27 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226156) Case 202226156 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs following a leak. subsequent complaint. 26 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226242) Case 202226242 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a structural wall of the property. The associated formal complaint. 26 Nov 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202305913) Case 202305913 · Estate Management The complaint is about the landlord's handling of and response to: Reports of a leak in the communal area causing … 26 Nov 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316279) Case 202316279 · Financial The complaint is about the: Resident’s request for information concerning his rent and service charge. Landlord’s decision to restrict the … 25 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202312684) Case 202312684 · Financial The complaint is about the landlord’s handling of the resident’s: Request for information regarding her service charge. Associated complaint. 25 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202322349) Case 202322349 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the loft, and damp and … 22 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202307328) Case 202307328 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of repairs required to the intercom system. The associated … 20 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202321847) Case 202321847 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the intercom system. The Ombudsman … 19 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202310369) Case 202310369 · Old Complaints Handling categories The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint. 14 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202344342) Case 202344342 · Financial The complaint is about the landlord’s handling of the resident’s service charge complaint. 1 Nov 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202303780) Case 202303780 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The … 31 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202232114) Case 202232114 · Estate Management The complaint is about the landlord’s: Response to the resident’s requests for the removal of a tree near her garden. … 30 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311061) Case 202311061 · Managing Relations The complaint is about the landlord’s: Response to the resident’s requests for windows repairs. Associated complaint handling. 30 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202335724) Case 202335724 · Information and data management The complaint is about the landlord’s response to the resident’s reports of repairs relating to: Damp and mould in his … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202207309) Case 202207309 · Information and data management The complaint is about the landlord’s handling of: The resident’s complaint about staff conduct. The resident’s reports, and counter allegations … 29 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202231233) Case 202231233 · Financial The complaint is about the landlord’s handling of: repairs to the resident’s ventilation unit and the associated damp and mould. … 25 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304013) Case 202304013 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has … 23 Oct 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202321380) Case 202321380 · Managing Relations The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate … 8 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316428) Case 202316428 · Managing Relations The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This … 30 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202304059) Case 202304059 · Managing Relations The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. … 27 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333752) Case 202333752 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of disrepair to communal steps leading up to the property. The … 25 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309880) Case 202309880 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a dislodged vent cover following a repair to … 24 Sep 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400585) Case 202400585 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The … 17 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202225062) Case 202225062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould at her property. 13 Sep 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202312177) Case 202312177 · Managing Relations The complaint is about the landlord's handling of: The resident’s concerns about replacement of doors and windows. The associated formal … 29 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202309979) Case 202309979 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the kitchen. The storage … 27 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202220405) Case 202220405 · Managing Relations The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint. 23 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202232303) Case 202232303 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water. The landlord’s handling … 14 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202302935) Case 202302935 · Estate Management The complaint is about the landlord’s: Handling of reports of overflowing bins and fly tipping. Handling of reports of a … 12 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202319099) Case 202319099 · Estate Management The complaint is about the landlord’s handling of communal lift repairs at the resident’s building, and its resulting support for … 9 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202321247) Case 202321247 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the … 8 Aug 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202301021) Case 202301021 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the … 31 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233438) Case 202233438 · Old Complaints Handling categories The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of … 31 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202308356) Case 202308356 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint. 29 Jul 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311924) Case 202311924 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s concerns … 22 Jul 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202226559) Case 202226559 · Managing Relations The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will … 24 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202233224) Case 202233224 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling. 20 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202326319) Case 202326319 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and … 17 Jun 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202215915) Case 202215915 · Managing Relations The complaint is about the landlord’s handling of: Cyclical redecoration and maintenance including its communication with the resident. The resident’s …