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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 242 of 16,595 decisions matching "A2Dominion Housing Group Limited"

Decisions

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17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 9 Jan 2024 Maladministration A2Dominion Housing Group Limited (202016209) Case 202016209 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling. 3 Jan 2024 Reasonable Redress A2Dominion Housing Group Limited (202212450) Case 202212450 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the … 22 Dec 2023 Partial Maladministration A2Dominion Housing Group Limited (202201960) Case 202201960 · Financial The complaint is about: The landlord’s response to flooding at the property. The landlord’s handling of the decant. The landlord’s … 19 Dec 2023 Maladministration A2Dominion Housing Group Limited (202202594) Case 202202594 · Managing Relations REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Nov 2023 Maladministration A2Dominion Housing Group Limited (202200406) Case 202200406 · Financial The complaint is about the landlord’s handling of the resident’s requests for information, after receiving an increased service charge bill. … 21 Nov 2023 Maladministration A2Dominion Housing Group Limited (202201426) Case 202201426 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service. 16 Nov 2023 Maladministration A2Dominion Housing Group Limited (202223460) Case 202223460 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water hammer noise. 30 Oct 2023 Maladministration A2Dominion Housing Group Limited (202122336) Case 202122336 · Managing Relations REPORT COMPLAINT 202122336 A2Dominion Housing Group Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Oct 2023 Partial Maladministration A2Dominion Housing Group Limited (202201569) Case 202201569 · Financial The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; … 17 Oct 2023 Maladministration A2Dominion Housing Group Limited (202216315) Case 202216315 · Managing Relations The complaint is about the landlord's handling of reports of a leak affecting the property. The Ombudsman has decided to … 27 Sep 2023 Maladministration A2Dominion Housing Group Limited (202106413) Case 202106413 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling. 27 Sep 2023 Partial Maladministration A2Dominion Housing Group Limited (202121164) Case 202121164 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling. 8 Sep 2023 Maladministration A2Dominion Housing Group Limited (202209837) Case 202209837 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report … 31 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202107807) Case 202107807 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated damage … 30 Aug 2023 Partial Maladministration A2Dominion Housing Group Limited (202207064) Case 202207064 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that … 11 Aug 2023 Maladministration A2Dominion Housing Group Limited (202126302) Case 202126302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 10 Aug 2023 Maladministration A2Dominion Housing Group Limited (202216864) Case 202216864 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal lift. The landlord’s subsequent complaint handling. 7 Aug 2023 Reasonable Redress A2Dominion Housing Group Limited (202210846) Case 202210846 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint. 1 Aug 2023 Maladministration A2Dominion Housing Group Limited (202123456) Case 202123456 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 28 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202011791) Case 202011791 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by … 20 Jul 2023 Maladministration A2Dominion Housing Group Limited (201905450) Case 201905450 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal … 19 Jul 2023 Maladministration A2Dominion Housing Group Limited (202121214) Case 202121214 · Financial The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. … 5 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202205463) Case 202205463 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202010178) Case 202010178 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202207964) Case 202207964 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202008357) Case 202008357 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s … 29 Jun 2023 Maladministration A2Dominion Housing Group Limited (202109610) Case 202109610 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202122709) Case 202122709 · Managing Relations The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access … 30 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202210765) Case 202210765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint. 25 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202124470) Case 202124470 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202115967) Case 202115967 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated … 12 May 2023 Maladministration A2Dominion Housing Group Limited (202122257) Case 202122257 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint. 28 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202113874) Case 202113874 · Managing Relations The complaint is about: the landlord’s response to repair needs following water ingress. the landlord’s complaint handling and the level … 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 11 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202107587) Case 202107587 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling … 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 20 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202124746) Case 202124746 · Estate Management This complaint is about the landlord’s handling of items left in the communal areas. 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 10 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202118562) Case 202118562 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building. 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 30 Jan 2023 Partial Maladministration A2Dominion Housing Group Limited (202111916) Case 202111916 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s reports … 11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 15 Dec 2022 Maladministration A2Dominion Housing Group Limited (202202700) Case 202202700 · Old Property Condition migrated-2025 The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window. 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 23 Oct 2022 Partial Maladministration A2Dominion Housing Group Limited (202113684) Case 202113684 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. …