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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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19 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202122722) Case 202122722 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response … 16 Jun 2023 Maladministration London Borough of Hillingdon (202222294) Case 202222294 · Managing Relations The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation. 15 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (201915363) Case 201915363 · Financial The complaint is about the landlord’s: Apportionment of service charges for bulky refuse removal. Handling of the resident’s complaint. 14 Jun 2023 Maladministration London Borough of Ealing (202210861) Case 202210861 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. … 14 Jun 2023 Maladministration London Borough of Hackney (202200920) Case 202200920 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the … 14 Jun 2023 Maladministration London Borough of Redbridge (202210856) Case 202210856 · Financial The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the … 14 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202114933) Case 202114933 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance … 14 Jun 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202203890) Case 202203890 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to … 9 Jun 2023 Partial Maladministration London Borough of Hackney (202206746) Case 202206746 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow … 8 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202115995) Case 202115995 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction with the major works (external paintwork). Decision to offset … 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 3 Jun 2023 Maladministration London Borough of Newham (202210355) Case 202210355 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated … 2 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012728) Case 202012728 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property following a leak/flood. The resident’s claim for … 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 31 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110801) Case 202110801 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their … 31 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126529) Case 202126529 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling. 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 Severe Maladministration Haringey London Borough Council (202217471) Case 202217471 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof. 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 26 May 2023 Maladministration London Borough of Redbridge (202111800) Case 202111800 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the … 25 May 2023 Maladministration Haringey London Borough Council (202126874) Case 202126874 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; … 25 May 2023 Partial Maladministration London Borough of Ealing (202114284) Case 202114284 · Estate Management The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has … 25 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117221) Case 202117221 · Managing Relations The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s … 24 May 2023 London Borough of Hounslow (202214239) Case 202214239 · Managing Relations The complaint is about the landlord’s: handling of adaptations required to the resident’s property. handling of the complaint 24 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207948) Case 202207948 · Managing Relations The complaint is about: 23 May 2023 Maladministration Haringey London Borough Council (202219041) Case 202219041 · Financial The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property. Report of … 23 May 2023 Maladministration London Borough of Barking and Dagenham (202014048) Case 202014048 · Managing Relations The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. … 23 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202111758) Case 202111758 · Estate Management The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint … 23 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115485) Case 202115485 · Financial The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s … 22 May 2023 No Maladministration London Borough of Hackney (202004917) Case 202004917 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. … 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Severe Maladministration Haringey London Borough Council (202204505) Case 202204505 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 16 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206602) Case 202206602 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman … 15 May 2023 Maladministration London & Quadrant Housing Trust (202007116) Case 202007116 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling. 12 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202202115) Case 202202115 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property and associated offer of compensation. Response to the … 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 10 May 2023 Maladministration London & Quadrant Housing Trust (202104537) Case 202104537 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint … 9 May 2023 Partial Maladministration London Borough of Hackney (202215518) Case 202215518 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint. 5 May 2023 Partial Maladministration London Borough of Newham (202212688) Case 202212688 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal … 5 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202013732) Case 202013732 · Financial The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered … 4 May 2023 Maladministration London Borough of Brent (202207406) Case 202207406 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to the: Downstairs toilet. Driveway. 4 May 2023 Maladministration London Borough of Croydon (202215975) Case 202215975 · Managing Relations REPORT COMPLAINT 202215975 London Borough of Croydon 4 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202127442) Case 202127442 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the materials to be used to carry out … 3 May 2023 No Maladministration London Borough of Harrow (202112709) Case 202112709 · Information and data management The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to … 3 May 2023 Maladministration London Borough of Newham (202206186) Case 202206186 · Estate Management REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202119571) Case 202119571 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Handling of a transfer request. … 3 May 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127357) Case 202127357 · Managing Relations The complaint is about the landlord’s handling of: The sale of the residents’ shared ownership property. The associated complaint. 3 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201126) Case 202201126 · ASB/Abuse/Nuisance REPORT COMPLAINT 202201126 London & Quadrant Housing Trust 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and … 2 May 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119074) Case 202119074 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing …