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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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9 Aug 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120759) Case 202120759 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 8 Aug 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212402) Case 202212402 · Managing Relations The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the … 31 Jul 2023 Maladministration Haringey London Borough Council (202215853) Case 202215853 · Information and data management The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. … 31 Jul 2023 Outside Jurisdiction Haringey London Borough Council (202222055) Case 202222055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. … 31 Jul 2023 Partial Maladministration London Borough of Brent (202213803) Case 202213803 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint. 31 Jul 2023 Maladministration London Borough of Hackney (202216281) Case 202216281 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint. 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 28 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202211385) Case 202211385 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat. 27 Jul 2023 Maladministration London Borough of Croydon (202204778) Case 202204778 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s: report regarding noise nuisance from a neighbouring property. request to … 25 Jul 2023 Maladministration London Borough of Barnet (202220499) Case 202220499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a stair lift. 25 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202010229) Case 202010229 · Information and data management This complaint is about the landlord’s: Response to the resident’s various disrepair concerns from April 2019. Handling of the resident’s … 25 Jul 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202214905) Case 202214905 · Managing Relations The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of … 25 Jul 2023 London & Quadrant Housing Trust (L&Q) (202223960) Case 202223960 · Estate Management The complaint is about: The landlord’s handling of reports that the resident tripped in a communal car park. The landlord’s … 22 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202214705) Case 202214705 · Managing Relations The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint. 20 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202206761) Case 202206761 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. 19 Jul 2023 Partial Maladministration London Borough of Croydon (202122556) Case 202122556 · ASB/Abuse/Nuisance This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response … 18 Jul 2023 Maladministration London Borough of Hounslow (202110086) Case 202110086 · Information and data management REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205274) Case 202205274 · Managing Relations REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and … 17 Jul 2023 Partial Maladministration London Borough of Enfield (202212869) Case 202212869 · Estate Management The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the … 14 Jul 2023 Maladministration Haringey London Borough Council (202213700) Case 202213700 · Managing Relations The complaint is about the landlord’s: a. Response to the resident’s reports of leaks and damp in the property. b. … 12 Jul 2023 Severe Maladministration Haringey London Borough Council (202119831) Case 202119831 · Managing Relations The complaint is about the landlord’s: 12 Jul 2023 Maladministration Haringey London Borough Council (202217469) Case 202217469 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint. 12 Jul 2023 Maladministration London Borough of Brent (202118180) Case 202118180 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise nuisance complaints against the resident. This service has also considered the … 10 Jul 2023 Maladministration Haringey London Borough Council (202208301) Case 202208301 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated. 10 Jul 2023 Maladministration London Borough of Newham (202124872) Case 202124872 · Managing Relations The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling. 10 Jul 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203480) Case 202203480 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent … 6 Jul 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209142) Case 202209142 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about ownership of her allocated parking bay. 3 Jul 2023 Maladministration London Borough of Newham (202206717) Case 202206717 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a leak into the property. 30 Jun 2023 Partial Maladministration London Borough of Barnet (202109585) Case 202109585 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and anti-social behaviour (ASB) against her … 29 Jun 2023 Maladministration London Borough of Barnet (202122014) Case 202122014 · Information and data management The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list. 29 Jun 2023 Maladministration London Borough of Newham (202105739) Case 202105739 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court … 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202011424) Case 202011424 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets. 29 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212817) Case 202212817 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. … 28 Jun 2023 Partial Maladministration London Borough of Ealing (202127721) Case 202127721 · Managing Relations This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112331) Case 202112331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated … 28 Jun 2023 Partial Maladministration London Borough of Newham (202112842) Case 202112842 · Estate Management The complaint is about the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. … 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202111018) Case 202111018 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise . Complaints handling. 28 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202123168) Case 202123168 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and downstairs toilet. The associated complaint. 28 Jun 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202200127) Case 202200127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of … 28 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201490) Case 202201490 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to transfer. Complaints handling. 27 Jun 2023 Maladministration London Borough of Ealing (202121301) Case 202121301 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, … 27 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202119970) Case 202119970 · Managing Relations The complaint is about the landlord’s: Handling of reports that the resident had been injured due to the condition of … 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 26 Jun 2023 Maladministration London Borough of Redbridge (202212305) Case 202212305 · Managing Relations The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their … 21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 20 Jun 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202112228) Case 202112228 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. … 20 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202204023) Case 202204023 · Managing Relations The complaint is about: The landlord’s response to the resident’s ongoing reports of smells of fumes coming into the property … 19 Jun 2023 Maladministration Haringey London Borough Council (202122735) Case 202122735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance , including providing soundproofing. 19 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202120968) Case 202120968 · Managing Relations The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.