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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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30 Nov 2023 Partial Maladministration London Borough of Hounslow (202116448) Case 202116448 · Managing Relations The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202200638) Case 202200638 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial … 30 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202205311) Case 202205311 · Financial The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint … 30 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212868) Case 202212868 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent … 29 Nov 2023 Maladministration London Borough of Lambeth (202125494) Case 202125494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of floods and concerns about drainage. The resident’s concerns … 29 Nov 2023 Partial Maladministration London Borough of Newham (202123325) Case 202123325 · Estate Management The complaint is about the landlord’s handling of: Overgrown trees located at the front and rear of the resident’s property. … 28 Nov 2023 Partial Maladministration London Borough of Ealing (202213529) Case 202213529 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of leaking … 27 Nov 2023 Partial Maladministration London Borough of Hackney (202121330) Case 202121330 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117601) Case 202117601 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202208960) Case 202208960 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window … 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door … 15 Nov 2023 Maladministration London Borough of Barking and Dagenham (202206884) Case 202206884 · Information and data management The complaint is about the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management. 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202115891) Case 202115891 · Managing Relations This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling … 14 Nov 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121703) Case 202121703 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman … 9 Nov 2023 Partial Maladministration London Borough of Brent (202204732) Case 202204732 · Financial This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage … 9 Nov 2023 Partial Maladministration London Borough of Ealing (202210609) Case 202210609 · Managing Relations The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary … 9 Nov 2023 Partial Maladministration London Borough of Hackney (202119231) Case 202119231 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports … 9 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110294) Case 202110294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance … 7 Nov 2023 London Borough of Ealing (202206026) Case 202206026 · Managing Relations The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling. 7 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222149) Case 202222149 · Managing Relations The complaint is about the landlord’s handling of: reports of lack of hot water; the repairs to the external doors … 6 Nov 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202300292) Case 202300292 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint. 3 Nov 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202578) Case 202202578 · Financial The complaint is about the landlord’s response to a request for a refund of the credit on the rent account. 1 Nov 2023 Maladministration Haringey London Borough Council (202228697) Case 202228697 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the … 1 Nov 2023 Partial Maladministration London Borough of Harrow (202207870) Case 202207870 · Estate Management The complaint is about: Pigeon proofing works at the property. The landlord’s handling of flooring works, carried out as part … 31 Oct 2023 Maladministration Haringey London Borough Council (202123994) Case 202123994 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise. The associated complaint. 31 Oct 2023 Maladministration London Borough of Redbridge (202208497) Case 202208497 · Managing Relations The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The … 31 Oct 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202200170) Case 202200170 · Managing Relations This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint. 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201626) Case 202201626 · Managing Relations The complaint is about the landlord’s handling of: a roof leak and associated damp and mould. reports of loose floorboards. … 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220260) Case 202220260 · Managing Relations The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint. 30 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117419) Case 202117419 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance, antisocial behaviour (ASB), and harassment. The … 27 Oct 2023 Maladministration London Borough of Ealing (202117829) Case 202117829 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and the associated repair works. The associated complaint. 27 Oct 2023 Maladministration London Borough of Hackney (202207096) Case 202207096 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of leaks into his property and resultant damage. A … 26 Oct 2023 Maladministration London Borough of Barking and Dagenham (202013480) Case 202013480 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the … 26 Oct 2023 Maladministration London Borough of Croydon (202216848) Case 202216848 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of proposed actions from multi agency meeting to address reported antisocial behaviour. The … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202209500) Case 202209500 · Information and data management This is about how the landlord handled: A repair required to the property soil stack. The resident’s reports about the … 26 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202217925) Case 202217925 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a water leak and subsequent repairs. Complaints handling. 25 Oct 2023 Maladministration London Borough of Ealing (202229501) Case 202229501 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a water leak into the property and the … 24 Oct 2023 Partial Maladministration Haringey London Borough Council (202120142) Case 202120142 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We … 24 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202126692) Case 202126692 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. The Ombudsman … 20 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202221044) Case 202221044 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping. 19 Oct 2023 Partial Maladministration London Borough of Sutton (202127305) Case 202127305 · Estate Management The complaint relates to: The landlord’s handling of reports of a pest infestation. The landlord’s handling of the complaint. 19 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202123311) Case 202123311 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of repair to the windows, kitchen sink tap, heating … 17 Oct 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202105177) Case 202105177 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of … 17 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202224144) Case 202224144 · Estate Management The complaint is about the landlord’s disposal of the resident’s garden furniture. 16 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202210143) Case 202210143 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint. 13 Oct 2023 Severe Maladministration London Borough of Newham (202103663) Case 202103663 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will … 13 Oct 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202127006) Case 202127006 · Managing Relations The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint. 13 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202204339) Case 202204339 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about a fire door. Complaints handling. 9 Oct 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202003750) Case 202003750 · Managing Relations The complaint is about the landlord’s handling of: 5 Oct 2023 Maladministration London Borough of Hillingdon (202201619) Case 202201619 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.