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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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13 Mar 2024 Maladministration Haringey London Borough Council (202303218) Case 202303218 · Managing Relations The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint … 13 Mar 2024 Maladministration London Borough of Barnet (202228491) Case 202228491 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours. 13 Mar 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202222555) Case 202222555 · Information and data management The complaint is about the landlord's handling of reports of repairs issues, and damp and mould. The Ombudsman has also … 12 Mar 2024 Partial Maladministration London Borough of Hounslow (202215296) Case 202215296 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the … 8 Mar 2024 Maladministration Haringey London Borough Council (202305289) Case 202305289 · Managing Relations The complaint is about: The landlord’s handling of reports of damp and mould in the property. The associated complaint handling. 8 Mar 2024 Partial Maladministration London Borough of Hackney (202230456) Case 202230456 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs … 7 Mar 2024 Partial Maladministration London Borough of Enfield (202210171) Case 202210171 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to … 6 Mar 2024 Partial Maladministration London Borough of Ealing (202303968) Case 202303968 · Managing Relations The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of … 4 Mar 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (201907087) Case 201907087 · Managing Relations The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 29 Feb 2024 Maladministration London Borough of Barking and Dagenham (202205116) Case 202205116 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The … 29 Feb 2024 Maladministration London Borough of Ealing (202120786) Case 202120786 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. … 29 Feb 2024 Maladministration London Borough of Enfield (202215268) Case 202215268 · Managing Relations The complaint is about the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s … 29 Feb 2024 Maladministration London Borough of Hounslow (202312239) Case 202312239 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling. 29 Feb 2024 Maladministration London Borough of Lewisham (202231881) Case 202231881 · Old Complaints Handling categories The complaint is about the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the … 29 Feb 2024 Maladministration London Borough of Newham (202205387) Case 202205387 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s … 28 Feb 2024 Maladministration London Borough of Hackney (202228593) Case 202228593 · Managing Relations The complaint is about the landlord’s handling of repairs to the communal lift. The Ombudsman has decided to consider: The … 28 Feb 2024 No Maladministration London Borough of Hillingdon (202204024) Case 202204024 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and … 28 Feb 2024 Maladministration London Borough of Islington (202219634) Case 202219634 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the resident’s report of … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206230) Case 202206230 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident about antisocial behaviour (‘ASB’) from tenants of a leasehold flat … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202207570) Case 202207570 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: request for a move. reports of Anti Social Behaviour (ASB). … 28 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212849) Case 202212849 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its handling of her bathroom repairs, and its … 28 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214018) Case 202214018 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s … 27 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206101) Case 202206101 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to … 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 26 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202218260) Case 202218260 · Managing Relations REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 23 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202208378) Case 202208378 · Financial The landlord's response to the resident's queries about service charges. The landlord’s handling of the complaint. 22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202229881) Case 202229881 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower … 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 20 Feb 2024 Severe Maladministration London Borough of Newham (202217014) Case 202217014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak. 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202317) Case 202202317 · Managing Relations REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215093) Case 202215093 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp … 17 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202109262) Case 202109262 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint. 16 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216912) Case 202216912 · Managing Relations The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has … 15 Feb 2024 Maladministration London Borough of Hackney (202231148) Case 202231148 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler. 14 Feb 2024 Partial Maladministration London Borough of Hounslow (202216549) Case 202216549 · Managing Relations The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the … 14 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202208759) Case 202208759 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling … 13 Feb 2024 Maladministration Haringey London Borough Council (202222160) Case 202222160 · Managing Relations The complaint is about the landlord’s handling of a leak in the resident’s property. The Ombudsman has also investigated the … 13 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220785) Case 202220785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202212695) Case 202212695 · Managing Relations The complaint is about: The landlord’s handling of repairs relating to water ingress. The landlord’s handling of the complaint. 12 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215833) Case 202215833 · Managing Relations The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 8 Feb 2024 Maladministration Haringey London Borough Council (202221780) Case 202221780 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.