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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

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26 Feb 2026 Maladministration Hyde Housing Association Limited (202344221) Case 202344221 · Financial Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Feb 2026 Maladministration Kirklees Metropolitan Borough Council (202316664) Case 202316664 · Local Authority / ALMO or TMO Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 26 Feb 2026 Partial Maladministration Legal and General Affordable Homes Limited (202442332) Case 202442332 · For profit Decision Case ID 202442332 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured … 26 Feb 2026 Partial Maladministration LiveWest Homes Limited (202338791) Case 202338791 · Managing Relations Decision Case ID 202338791 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202305309) Case 202305309 · Local Authority / ALMO or TMO Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 26 Feb 2026 Partial Maladministration London Borough of Lewisham (202501043) Case 202501043 · Local Authority / ALMO or TMO Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202342591) Case 202342591 · Local Authority / ALMO or TMO Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202436927) Case 202436927 · Local Authority / ALMO or TMO Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Reasonable Redress My Space Housing Solutions (202424079) Case 202424079 · ASB/Abuse/Nuisance Decision Case ID 202424079 Decision type Investigation Landlord My Space Housing Solutions Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Feb 2026 Reasonable Redress Notting Hill Genesis (202327302) Case 202327302 · Financial Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202339021) Case 202339021 · Managing Relations Decision Case ID 202339021 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202345914) Case 202345914 · Financial Decision Case ID 202345914 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202347192) Case 202347192 · Managing Relations Decision Case ID 202347192 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202424882) Case 202424882 · Managing Relations Decision Case ID 202424882 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration Places for People Group Limited (202406088) Case 202406088 · Estate Management Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 26 Feb 2026 Maladministration Royal Borough of Kingston Upon Thames (202524778) Case 202524778 · Local Authority / ALMO or TMO Decision Case ID 202524778 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 26 Feb 2026 Partial Maladministration Sanctuary Housing Association (202301971) Case 202301971 · Financial Decision Case ID 202301971 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Southern Housing (202318574) Case 202318574 · Managing Relations Decision Case ID 202318574 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 … 26 Feb 2026 Maladministration Southwark Council (202425084) Case 202425084 · Local Authority / ALMO or TMO Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 26 Feb 2026 Partial Maladministration Stoke on Trent City Council (202447867) Case 202447867 · Local Authority / ALMO or TMO Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or … 26 Feb 2026 No Maladministration Winchester City Council (202333164) Case 202333164 · Local Authority / ALMO or TMO Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 No Maladministration Yorkshire Housing Limited (202338174) Case 202338174 · Financial Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Feb 2026 Reasonable Redress Clarion Housing Association Limited (202335942) Case 202335942 · ASB/Abuse/Nuisance Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Maladministration Hinckley and Bosworth Borough Council (202421861) Case 202421861 · Local Authority / ALMO or TMO Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Reasonable Redress Hyde Housing Association Limited (202451015) Case 202451015 · Managing Relations Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Maladministration Hyde Housing Association Limited (202509357) Case 202509357 · Managing Relations Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Maladministration London Borough of Lewisham (202525114) Case 202525114 · Local Authority / ALMO or TMO Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Tower Hamlets (202331397) Case 202331397 · ASB/Abuse/Nuisance : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO … 25 Feb 2026 Partial Maladministration London Borough of Wandsworth (202513341) Case 202513341 · Local Authority / ALMO or TMO Decision Case ID 202513341 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202332218) Case 202332218 · Managing Relations Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 No Maladministration London & Quadrant Housing Trust (202424174) Case 202424174 · Financial Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202519749) Case 202519749 · Managing Relations 10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202522963) Case 202522963 · Managing Relations Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 Partial Maladministration Milton Keynes City Council (202419221) Case 202419221 · Local Authority / ALMO or TMO Decision Case ID 202419221 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Feb 2026 Reasonable Redress Notting Hill Genesis (202331737) Case 202331737 · Managing Relations Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Feb 2026 Partial Maladministration Origin Housing Limited (202337143) Case 202337143 · ASB/Abuse/Nuisance Decision Case ID 202337143 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Feb 2026 Maladministration Peabody Trust (202405777) Case 202405777 · Managing Relations Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 … 25 Feb 2026 Partial Maladministration Peabody Trust (202412165) Case 202412165 · Financial Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 25 Feb 2026 Mediation Places for People Group Limited (202414178) Case 202414178 · ASB/Abuse/Nuisance Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 Maladministration The Extracare Charitable Trust (202323989) Case 202323989 · Managing Relations Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date … 24 Feb 2026 Partial Maladministration Acis Group Limited (202324119) Case 202324119 · Managing Relations Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 … 24 Feb 2026 Partial Maladministration Arun District Council (202501093) Case 202501093 · Local Authority / ALMO or TMO Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 Maladministration Bristol City Council (202324241) Case 202324241 · Local Authority / ALMO or TMO Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Feb 2026 Maladministration Bromsgrove District Housing Trust Limited (202517937) Case 202517937 · Managing Relations Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Partial Maladministration East End Homes Limited (202447180) Case 202447180 · Managing Relations Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 24 Feb 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202342558) Case 202342558 · Local Authority / ALMO or TMO Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Feb 2026 No Maladministration London Borough of Hillingdon (202402273) Case 202402273 · Local Authority / ALMO or TMO Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Maladministration London Borough of Lambeth (202319330) Case 202319330 · Local Authority / ALMO or TMO Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Feb 2026 Reasonable Redress London Borough of Newham (202426820) Case 202426820 · Local Authority / ALMO or TMO Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO …