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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 306 of 16,595 decisions matching "The Guinness Partnership Limited"

Decisions

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18 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202313877) Case 202313877 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint. 17 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202218624) Case 202218624 · Information and data management The complaint is about the landlord’s: Decision to issue the resident with a letter concerning her conduct towards a member … 17 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202319243) Case 202319243 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of safety issues in the kitchen. Associated complaint. 17 Mar 2025 Maladministration The Guinness Partnership Limited (202324073) Case 202324073 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A concern about a tree. We have … 13 Mar 2025 Maladministration The Guinness Partnership Limited (202340836) Case 202340836 · Old Complaints Handling categories The complaint is about: the landlord’s response to the resident’s reports of repairs to the windows and doors. the landlord’s … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202227432) Case 202227432 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority … 12 Mar 2025 Reasonable Redress The Guinness Partnership Limited (202319222) Case 202319222 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202322309) Case 202322309 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy. 12 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202341163) Case 202341163 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint. 11 Mar 2025 Maladministration The Guinness Partnership Limited (202318479) Case 202318479 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the communal roof and its decision to re-charge … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202319837) Case 202319837 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202231130) Case 202231130 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202316630) Case 202316630 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling … 28 Feb 2025 Maladministration The Guinness Partnership Limited (202318212) Case 202318212 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building. 28 Feb 2025 Maladministration The Guinness Partnership Limited (202339341) Case 202339341 · Old Estate Management categories The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning … 27 Feb 2025 Reasonable Redress The Guinness Partnership Limited (202317224) Case 202317224 · Old Property Condition categories The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request … 26 Feb 2025 Maladministration The Guinness Partnership Limited (202300328) Case 202300328 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the bathroom. 25 Feb 2025 Maladministration The Guinness Partnership Limited (202300833) Case 202300833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Service has also considered … 25 Feb 2025 Partial Maladministration The Guinness Partnership Limited (202320307) Case 202320307 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the: Resident’s concerns about the neighbour’s closed circuit television (CCTV). Resident’s reports … 24 Feb 2025 Maladministration The Guinness Partnership Limited (202234598) Case 202234598 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. … 20 Feb 2025 Maladministration The Guinness Partnership Limited (202309509) Case 202309509 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from … 18 Feb 2025 Mediation The Guinness Partnership Limited (202206388) Case 202206388 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint. 18 Feb 2025 Maladministration The Guinness Partnership Limited (202228624) Case 202228624 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 18 Feb 2025 No Maladministration The Guinness Partnership Limited (202231653) Case 202231653 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. … 7 Feb 2025 Maladministration The Guinness Partnership Limited (202335489) Case 202335489 · Moving/Buying/Selling Home The complaint is about the landlord’s response to requests to be decanted while asbestos work was carried out. The Ombudsman … 31 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202220124) Case 202220124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint. 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202402432) Case 202402432 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Pests in the loft. Damp and mould. The … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 29 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202234692) Case 202234692 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the … 16 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202229032) Case 202229032 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for a video doorbell. The Ombudsman has also considered … 15 Jan 2025 Maladministration The Guinness Partnership Limited (202301313) Case 202301313 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns of a draught coming through his windows. The Ombudsman … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202300585) Case 202300585 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint. 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202303154) Case 202303154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors … 20 Dec 2024 Maladministration The Guinness Partnership Limited (202322181) Case 202322181 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 18 Dec 2024 Maladministration The Guinness Partnership Limited (202337119) Case 202337119 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of roof leaks. The Ombudsman has also considered the … 21 Nov 2024 Maladministration The Guinness Partnership Limited (202317444) Case 202317444 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs. subsequent complaint. 19 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202329063) Case 202329063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp … 14 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202226924) Case 202226924 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 12 Nov 2024 Partial Maladministration The Guinness Partnership Limited (202234427) Case 202234427 · Financial The complaint is about the landlord’s: Administration of the resident’s service charge account. Response to the resident’s request for a … 12 Nov 2024 Maladministration The Guinness Partnership Limited (202308333) Case 202308333 · Managing Relations The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s handling of door and window … 31 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202344792) Case 202344792 · Managing Relations The complaint is about how the landlord has handled the resident’s management move. We have also considered how the landlord … 30 Oct 2024 Maladministration The Guinness Partnership Limited (202228193) Case 202228193 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint. 30 Oct 2024 Maladministration The Guinness Partnership Limited (202402421) Case 202402421 · Estate Management This complaint is about the landlord’s handling of: 25 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202228954) Case 202228954 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated … 21 Oct 2024 Maladministration The Guinness Partnership Limited (202318175) Case 202318175 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint. 15 Oct 2024 Maladministration The Guinness Partnership Limited (202307967) Case 202307967 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property. 10 Oct 2024 Maladministration The Guinness Partnership Limited (202302231) Case 202302231 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns relating to the replacement of her front door. Complaint … 4 Oct 2024 Partial Maladministration The Guinness Partnership Limited (202322569) Case 202322569 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damage caused to a neighbour’s garage. Response to … 30 Sep 2024 Partial Maladministration The Guinness Partnership Limited (202308174) Case 202308174 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about outstanding repairs to his doors and fence. This report …