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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 271 of 16,595 decisions matching "Southwark Council"

Decisions

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19 Nov 2024 Partial Maladministration Southwark Council (202300853) Case 202300853 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Report of a faulty front … 13 Nov 2024 Maladministration Southwark Council (202335373) Case 202335373 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Oct 2024 Maladministration Southwark Council (202223684) Case 202223684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint. 31 Oct 2024 Maladministration Southwark Council (202316009) Case 202316009 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of faulty windows. The associated complaint handling. 31 Oct 2024 Maladministration Southwark Council (202344871) Case 202344871 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint. 30 Oct 2024 Maladministration Southwark Council (202346339) Case 202346339 · Old Complaints Handling categories The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 9 Oct 2024 Maladministration Southwark Council (202331563) Case 202331563 · Managing Relations The complaint is about the landlord’s handling of a persistent leak into the resident’s property. This Service has also investigated … 30 Sep 2024 Maladministration Southwark Council (202309335) Case 202309335 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp … 30 Sep 2024 Maladministration Southwark Council (202338332) Case 202338332 · Managing Relations The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint. 27 Sep 2024 Maladministration Southwark Council (202125220) Case 202125220 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks. This Service has also considered the landlord’s … 26 Sep 2024 Maladministration Southwark Council (202218826) Case 202218826 · Managing Relations The complaint is about the landlord’s handling of: repairs to a waste pipe. the complaint. 25 Sep 2024 Maladministration Southwark Council (202218555) Case 202218555 · Financial The complaint is about the landlord’s: Response to the resident’s: Concerns about its maintenance of drains. Request for compensation. Communication … 16 Sep 2024 No Maladministration Southwark Council (202222451) Case 202222451 · Estate Management This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the … 22 Aug 2024 Maladministration Southwark Council (202306807) Case 202306807 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room door frame. The Ombudsman has considered the … 21 Aug 2024 Maladministration Southwark Council (202305827) Case 202305827 · Managing Relations The complaint is about how the landlord handled: The resident’s request for ventilation at her property. The resident’s reports of … 5 Aug 2024 Maladministration Southwark Council (202345859) Case 202345859 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 31 Jul 2024 Partial Maladministration Southwark Council (202310781) Case 202310781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to … 25 Jul 2024 Maladministration Southwark Council (202232897) Case 202232897 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s shower and toilet. Replacing the resident’s front door. … 28 Jun 2024 Maladministration Southwark Council (202219624) Case 202219624 · Managing Relations The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The … 25 Jun 2024 Partial Maladministration Southwark Council (202205202) Case 202205202 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring … 24 Jun 2024 Maladministration Southwark Council (202216183) Case 202216183 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 13 May 2024 Partial Maladministration Southwark Council (202225883) Case 202225883 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a contaminated water supply. This Service has also … 30 Apr 2024 Maladministration Southwark Council (202309597) Case 202309597 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the … 16 Apr 2024 Maladministration Southwark Council (202229495) Case 202229495 · Managing Relations The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the … 28 Mar 2024 Maladministration Southwark Council (202208239) Case 202208239 · Managing Relations The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. … 27 Mar 2024 Partial Maladministration Southwark Council (202205642) Case 202205642 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: 27 Mar 2024 Severe Maladministration Southwark Council (202210574) Case 202210574 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. … 27 Mar 2024 Maladministration Southwark Council (202220469) Case 202220469 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of radiator issues on the ground floor of the … 22 Mar 2024 No Maladministration Southwark Council (202306737) Case 202306737 · Managing Relations The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to … 18 Mar 2024 Maladministration Southwark Council (202110802) Case 202110802 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of a leak and request for compensation. The landlord’s … 26 Feb 2024 Maladministration Southwark Council (202222991) Case 202222991 · Managing Relations The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the … 18 Feb 2024 Maladministration Southwark Council (202228633) Case 202228633 · Managing Relations The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving … 13 Feb 2024 Maladministration Southwark Council (202218329) Case 202218329 · Estate Management The complaint is about the landlord’s handling of: Repairs to the resident’s fire exit door. The resident’s request for anti-climb … 31 Jan 2024 Partial Maladministration Southwark Council (202123229) Case 202123229 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of associated remedial works, … 31 Jan 2024 Maladministration Southwark Council (202209262) Case 202209262 · Managing Relations The complaint is about the landlord’s handling of property adaptations. The Ombudsman has also decided to investigate the landlord’s complaint … 31 Jan 2024 Maladministration Southwark Council (202216877) Case 202216877 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to his reports of anti-social behaviour (ASB) and a neighbour’s reports of … 29 Jan 2024 Maladministration Southwark Council (202122806) Case 202122806 · Managing Relations The complaint is about: The landlord’s handling of repair works following burst pipes and flooding. The landlord’s handling of the … 9 Jan 2024 Partial Maladministration Southwark Council (202112398) Case 202112398 · Managing Relations The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has … 19 Dec 2023 Maladministration Southwark Council (202300194) Case 202300194 · Managing Relations The complaint is about the landlord's handling of reports of damp and mould. The Ombudsman has also considered the landlord’s … 30 Nov 2023 Southwark Council (202005263) Case 202005263 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2015 and 2020. The … 30 Nov 2023 Partial Maladministration Southwark Council (202214181) Case 202214181 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint. 28 Nov 2023 Maladministration Southwark Council (202120712) Case 202120712 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB) about a neighbour, and its response to … 27 Nov 2023 Reasonable Redress Southwark Council (202206334) Case 202206334 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling. 9 Nov 2023 Maladministration Southwark Council (202210187) Case 202210187 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of disrepair issues causing pest infestations including rats, mice … 30 Oct 2023 Partial Maladministration Southwark Council (202200348) Case 202200348 · Financial This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling. 24 Oct 2023 Maladministration Southwark Council (202213094) Case 202213094 · Managing Relations The complaint is about the landlord’s handling of the resident’s repair and subsequent compensation offered by the landlord. The Ombudsman … 2 Oct 2023 Maladministration Southwark Council (202120974) Case 202120974 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 27 Sep 2023 Maladministration Southwark Council (202223453) Case 202223453 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about fire safety due to a hoarded property. 31 Aug 2023 Maladministration Southwark Council (202113700) Case 202113700 · Managing Relations The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September …