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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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21 Aug 2025 Reasonable Redress Southern Housing (202337196) Case 202337196 · Old Complaints Handling categories The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint. 20 Aug 2025 Maladministration Southern Housing (202347516) Case 202347516 · Responsive repairs/activity This complaint is about how the landlord handled repairs to a communal car park gate at the resident’s building. 19 Aug 2025 Maladministration Southern Housing (202324841) Case 202324841 · Estate Management The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling. 19 Aug 2025 Maladministration Southern Housing (202430139) Case 202430139 · Information and data management The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint … 15 Aug 2025 Partial Maladministration Southern Housing (202413945) Case 202413945 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of … 14 Aug 2025 Maladministration Southern Housing (202401999) Case 202401999 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that the landlord’s contractor damaged the flue on her … 13 Aug 2025 Maladministration Southern Housing (202325518) Case 202325518 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Associated complaint. 13 Aug 2025 No Maladministration Southern Housing (202344402) Case 202344402 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. … 11 Aug 2025 Maladministration Southern Housing (202320023) Case 202320023 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: issues with the air filtration system. overheating and … 5 Aug 2025 Partial Maladministration Southern Housing (202311735) Case 202311735 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 4 Aug 2025 Maladministration Southern Housing (202304987) Case 202304987 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noises from the roof. The associated complaint. 31 Jul 2025 Partial Maladministration Southern Housing (202325387) Case 202325387 · Financial The complaint is about: the increase in the costs of the resident’s service charge. the landlord’s handling of the resident’s … 31 Jul 2025 Partial Maladministration Southern Housing (202441914) Case 202441914 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould leaks window repairs damage to … 30 Jul 2025 Partial Maladministration Southern Housing (202439760) Case 202439760 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of discriminatory practices. The landlord’s handling of the resident’s … 30 Jul 2025 Maladministration Southern Housing (202442436) Case 202442436 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports about: Pests. Communal ceiling repairs. 29 Jul 2025 Partial Maladministration Southern Housing (202403970) Case 202403970 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be rehoused. Reports of antisocial behaviour (ASB). Reports … 29 Jul 2025 Partial Maladministration Southern Housing (202415124) Case 202415124 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint. 28 Jul 2025 Maladministration Southern Housing (202411939) Case 202411939 · Managing Relations The complaint is about the landlord’s handling of lift repairs. We have considered the landlord’s complaint handling in this case. 25 Jul 2025 Maladministration Southern Housing (202410194) Case 202410194 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor … 25 Jul 2025 Maladministration Southern Housing (202435331) Case 202435331 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process. 24 Jul 2025 Maladministration Southern Housing (202421343) Case 202421343 · Financial The complaint is about the landlord’s handling of the resident’s concerns about setting up energy accounts. The Ombudsman has also … 24 Jul 2025 Maladministration Southern Housing (202445587) Case 202445587 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs at the resident’s property, namely: A leak in the bathroom. A … 23 Jul 2025 Reasonable Redress Southern Housing (202325589) Case 202325589 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated … 22 Jul 2025 No Maladministration Southern Housing (202333665) Case 202333665 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the property. 16 Jul 2025 Maladministration Southern Housing (202421109) Case 202421109 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 8 Jul 2025 Partial Maladministration Southern Housing (202332315) Case 202332315 · Managing Relations The complaint is about the landlord’s handling of: A bathroom heating rail installation. The associated complaint. 7 Jul 2025 Maladministration Southern Housing (202401759) Case 202401759 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of pest control issues in the property. Request to … 2 Jul 2025 Maladministration Southern Housing (202331028) Case 202331028 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of: A leak in the communal hallway outside her … 1 Jul 2025 Maladministration Southern Housing (202436229) Case 202436229 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's reports about the water system. 30 Jun 2025 Outside Jurisdiction Southern Housing (202101782) Case 202101782 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for … 30 Jun 2025 Maladministration Southern Housing (202423456) Case 202423456 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damp and mould. The Ombudsman will also consider … 27 Jun 2025 Partial Maladministration Southern Housing (202232562) Case 202232562 · Managing Relations The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The … 27 Jun 2025 Partial Maladministration Southern Housing (202312644) Case 202312644 · Financial The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge … 27 Jun 2025 Partial Maladministration Southern Housing (202314409) Case 202314409 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. … 26 Jun 2025 Maladministration Southern Housing (202425624) Case 202425624 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise and antisocial behaviour from the property above, including the … 25 Jun 2025 Reasonable Redress Southern Housing (202307505) Case 202307505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint. 25 Jun 2025 Partial Maladministration Southern Housing (202330626) Case 202330626 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of internal repairs to her property and damage to … 23 Jun 2025 Partial Maladministration Southern Housing (202329127) Case 202329127 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks and outstanding repairs. Reports of pest infestation … 23 Jun 2025 Maladministration Southern Housing (202331211) Case 202331211 · Responsive repairs/activity The complaint concerns the landlord’s handling of repairs to the resident’s windows. 19 Jun 2025 Maladministration Southern Housing (202216116) Case 202216116 · Estate Management The complaint is about the landlord’s: Handling of the resident’s query about the communal garden. Complaint handling. 16 Jun 2025 No Maladministration Southern Housing (202225067) Case 202225067 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about … 13 Jun 2025 Partial Maladministration Southern Housing (202214560) Case 202214560 · Financial The complaint is about the landlord’s handling of: Communal door repairs. The resident’s requests for a refund of service charges … 13 Jun 2025 Maladministration Southern Housing (202233515) Case 202233515 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s patio doors. The landlord’s handling of the complaint. 12 Jun 2025 Maladministration Southern Housing (202318597) Case 202318597 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs. 12 Jun 2025 Partial Maladministration Southern Housing (202323565) Case 202323565 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling. 11 Jun 2025 Maladministration Southern Housing (202308943) Case 202308943 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint. 11 Jun 2025 Reasonable Redress Southern Housing (202316840) Case 202316840 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had … 10 Jun 2025 Maladministration Southern Housing (202211259) Case 202211259 · ASB/Abuse/Nuisance REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jun 2025 Maladministration Southern Housing (202229907) Case 202229907 · Managing Relations The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs … 10 Jun 2025 Reasonable Redress Southern Housing (202316712) Case 202316712 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.