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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 365 of 16,595 decisions matching "Sanctuary Housing Association"

Decisions

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26 Jun 2025 Partial Maladministration Sanctuary Housing Association (202322989) Case 202322989 · Managing Relations REPORT COMPLAINT 202322989 Sanctuary Housing Association 26 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jun 2025 Maladministration Sanctuary Housing Association (202443875) Case 202443875 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The … 18 Jun 2025 Outside Jurisdiction Sanctuary Housing Association (202425718) Case 202425718 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp. 17 Jun 2025 Partial Maladministration Sanctuary Housing Association (202327787) Case 202327787 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered … 13 Jun 2025 Maladministration Sanctuary Housing Association (202312713) Case 202312713 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 9 Jun 2025 Maladministration Sanctuary Housing Association (202406571) Case 202406571 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. The Ombudsman has also considered the landlord’s … 6 Jun 2025 Maladministration Sanctuary Housing Association (202422105) Case 202422105 · Responsive repairs/activity The complaint is about the landlord’s handling of the request to repair the resident’s roof. 4 Jun 2025 Partial Maladministration Sanctuary Housing Association (202417848) Case 202417848 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. … 3 Jun 2025 Maladministration Sanctuary Housing Association (202437918) Case 202437918 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and … 30 May 2025 Mediation Sanctuary Housing Association (202414577) Case 202414577 · Responsive repairs/activity The complaint is about the landlord's handling of repairs to the resident’s property (including damp and mould). 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 29 May 2025 Partial Maladministration Sanctuary Housing Association (202408351) Case 202408351 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of a leak. Complaint handling. 29 May 2025 Partial Maladministration Sanctuary Housing Association (202422502) Case 202422502 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: concerns of asbestos in an outbuilding. reports of an electrical … 20 May 2025 Partial Maladministration Sanctuary Housing Association (202230351) Case 202230351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We … 16 May 2025 Partial Maladministration Sanctuary Housing Association (202421010) Case 202421010 · Managing Relations The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 9 May 2025 Maladministration Sanctuary Housing Association (202411555) Case 202411555 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s … 6 May 2025 Mediation Sanctuary Housing Association (202425499) Case 202425499 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s … 2 May 2025 Partial Maladministration Sanctuary Housing Association (202415885) Case 202415885 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have … 30 Apr 2025 Partial Maladministration Sanctuary Housing Association (202304263) Case 202304263 · Managing Relations The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered … 29 Apr 2025 Maladministration Sanctuary Housing Association (202408768) Case 202408768 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 25 Apr 2025 Maladministration Sanctuary Housing Association (202313926) Case 202313926 · Responsive repairs/activity The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling. 23 Apr 2025 Reasonable Redress Sanctuary Housing Association (202318273) Case 202318273 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also … 16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202316571) Case 202316571 · Estate Management The complaint is about the landlord’s response to the resident’s concerns around the condition of the block’s communal areas. The … 15 Apr 2025 Outside Jurisdiction Sanctuary Housing Association (202325425) Case 202325425 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202343637) Case 202343637 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following damp works. The associated complaint. 15 Apr 2025 No Maladministration Sanctuary Housing Association (202346635) Case 202346635 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly. 11 Apr 2025 Maladministration Sanctuary Housing Association (202311609) Case 202311609 · Managing Relations The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint. 10 Apr 2025 Maladministration Sanctuary Housing Association (202416237) Case 202416237 · Managing Relations The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 8 Apr 2025 Reasonable Redress Sanctuary Housing Association (202406391) Case 202406391 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. … 5 Apr 2025 Maladministration Sanctuary Housing Association (202320521) Case 202320521 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement. 31 Mar 2025 Reasonable Redress Sanctuary Housing Association (202232986) Case 202232986 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of … 31 Mar 2025 Partial Maladministration Sanctuary Housing Association (202318865) Case 202318865 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of water ingress. The associated complaint. 31 Mar 2025 Maladministration Sanctuary Housing Association (202404585) Case 202404585 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows … 28 Mar 2025 Partial Maladministration Sanctuary Housing Association (202419288) Case 202419288 · Old Complaints Handling categories REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Mar 2025 Partial Maladministration Sanctuary Housing Association (202330672) Case 202330672 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling. 13 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412636) Case 202412636 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leak. The associated complaint. 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202346145) Case 202346145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412654) Case 202412654 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to … 28 Feb 2025 Partial Maladministration Sanctuary Housing Association (202233731) Case 202233731 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas … 21 Feb 2025 Partial Maladministration Sanctuary Housing Association (202218853) Case 202218853 · Information and data management The complaint is about the landlord’s handling of reports of a leak from the above property, and the associated repairs. … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202327534) Case 202327534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202418136) Case 202418136 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman … 12 Feb 2025 Partial Maladministration Sanctuary Housing Association (202303854) Case 202303854 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss … 5 Feb 2025 Maladministration Sanctuary Housing Association (202314679) Case 202314679 · Old Property Condition categories The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould. 31 Jan 2025 Partial Maladministration Sanctuary Housing Association (202327487) Case 202327487 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 28 Jan 2025 Partial Maladministration Sanctuary Housing Association (202337623) Case 202337623 · Managing Relations REPORT COMPLAINT 202337623 Sanctuary Housing Association 28 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Jan 2025 Maladministration Sanctuary Housing Association (202318899) Case 202318899 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows and kitchen worktop. The … 23 Jan 2025 Partial Maladministration Sanctuary Housing Association (202401611) Case 202401611 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a … 10 Jan 2025 Partial Maladministration Sanctuary Housing Association (202409994) Case 202409994 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. …