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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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28 Aug 2025 Reasonable Redress Peabody Trust (202446561) Case 202446561 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint. 27 Aug 2025 Partial Maladministration Peabody Trust (202400092) Case 202400092 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for an outside tap. We have also considered the … 27 Aug 2025 No Maladministration Peabody Trust (202402094) Case 202402094 · Responsive repairs/activity The complaint is about the landlord’s handling of fence repairs and associated costs. 26 Aug 2025 Partial Maladministration Peabody Trust (202225069) Case 202225069 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. We have also considered the … 22 Aug 2025 Partial Maladministration Peabody Trust (202419837) Case 202419837 · Managing Relations The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of … 20 Aug 2025 Partial Maladministration Peabody Trust (202421775) Case 202421775 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns regarding its communication about and use of fire-retardant paint … 20 Aug 2025 Partial Maladministration Peabody Trust (202444304) Case 202444304 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould, associated repairs, and a move … 18 Aug 2025 Maladministration Peabody Trust (202303604) Case 202303604 · Managing Relations The complaint is about the landlords handling of: Kitchen and bathroom repairs. The associated complaint. 18 Aug 2025 Maladministration Peabody Trust (202326917) Case 202326917 · Responsive repairs/activity REPORT COMPLAINT 202326917 Peabody Trust 18 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 15 Aug 2025 Maladministration Peabody Trust (202323130) Case 202323130 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance. Associated complaint. 14 Aug 2025 Partial Maladministration Peabody Trust (202421457) Case 202421457 · Managing Relations The complaint is regarding the landlord’s handling of: Planned works to replace the windows in the property. The resident’s complaint. 12 Aug 2025 Outside Jurisdiction Peabody Trust (202211702) Case 202211702 · Estate Management The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as … 5 Aug 2025 Maladministration Peabody Trust (202335448) Case 202335448 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for her kitchen to be replaced. We have also … 31 Jul 2025 Maladministration Peabody Trust (202313887) Case 202313887 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the kitchen, bathroom, and windows. The landlord’s handling of … 30 Jul 2025 Partial Maladministration Peabody Trust (202445927) Case 202445927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of … 29 Jul 2025 Partial Maladministration Peabody Trust (202310582) Case 202310582 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the … 28 Jul 2025 Maladministration Peabody Trust (202318251) Case 202318251 · Planned Works The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors … 25 Jul 2025 Maladministration Peabody Trust (202323387) Case 202323387 · Estate Management The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint. 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property … 22 Jul 2025 Reasonable Redress Peabody Trust (202344894) Case 202344894 · Managing Relations The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s … 22 Jul 2025 Maladministration Peabody Trust (202408674) Case 202408674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her … 22 Jul 2025 Partial Maladministration Peabody Trust (202438089) Case 202438089 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and … 16 Jul 2025 Partial Maladministration Peabody Trust (202229317) Case 202229317 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint 11 Jul 2025 Partial Maladministration Peabody Trust (202217418) Case 202217418 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered … 11 Jul 2025 Partial Maladministration Peabody Trust (202428118) Case 202428118 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling. 30 Jun 2025 Partial Maladministration Peabody Trust (202411494) Case 202411494 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports that the wet room floor was uneven, and water … 30 Jun 2025 Partial Maladministration Peabody Trust (202416614) Case 202416614 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about asbestos and subsequent remedial works. We have also … 30 Jun 2025 Partial Maladministration Peabody Trust (202426108) Case 202426108 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould. The resident’s reports of … 27 Jun 2025 Reasonable Redress Peabody Trust (202429059) Case 202429059 · Managing Relations The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint. 20 Jun 2025 Partial Maladministration Peabody Trust (202303680) Case 202303680 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring … 17 Jun 2025 Partial Maladministration Peabody Trust (202332296) Case 202332296 · Estate Management The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal … 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 30 May 2025 Partial Maladministration Peabody Trust (202332409) Case 202332409 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress from the resident’s roof. Reports of pests. Reports … 29 May 2025 Partial Maladministration Peabody Trust (202222979) Case 202222979 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to install an electric parking gate. The landlord’s … 29 May 2025 Partial Maladministration Peabody Trust (202321897) Case 202321897 · Financial The complaint is about the landlord’s handling of the resident’s: Request for an explanation of the amount charged for a … 29 May 2025 Partial Maladministration Peabody Trust (202344153) Case 202344153 · Financial The complaint is about the landlord’s handling of the resident’s: report of a blocked kitchen sink; concerns about the conduct … 27 May 2025 Reasonable Redress Peabody Trust (202337779) Case 202337779 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint. 23 May 2025 Partial Maladministration Peabody Trust (202420072) Case 202420072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's concerns about the death of a neighbour. Handling of the … 20 May 2025 Maladministration Peabody Trust (202316643) Case 202316643 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports that the property was cold and did not retain … 20 May 2025 Maladministration Peabody Trust (202410207) Case 202410207 · Financial The complaint is about: the landlord’s response to the resident’s concerns about her rent and service charges for the financial … 19 May 2025 No Maladministration Peabody Trust (202333638) Case 202333638 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. … 12 May 2025 Partial Maladministration Peabody Trust (202201391) Case 202201391 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Errors on the service charge accounts. The cost … 12 May 2025 Maladministration Peabody Trust (202326137) Case 202326137 · Financial The complaint is about the landlord’s response to: the resident’s concerns about her rent account. the resident’s complaint. 10 May 2025 Partial Maladministration Peabody Trust (202318306) Case 202318306 · Managing Relations The complaint is about the landlord’s handling of: Repairs. The resident’s complaint. 30 Apr 2025 Partial Maladministration Peabody Trust (202231798) Case 202231798 · Managing Relations The resident’s complaint is about the landlord’s handling of: An assault and not being able to retrieve footage. Informing the … 30 Apr 2025 Maladministration Peabody Trust (202313449) Case 202313449 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB). 30 Apr 2025 Maladministration Peabody Trust (202348571) Case 202348571 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about damp and mould in the property. Decant accommodation. … 30 Apr 2025 Partial Maladministration Peabody Trust (202418731) Case 202418731 · Financial The resident’s complaint is about the landlord’s handling of: Roof leaks, consequent damp and mould, and the handling of remedial … 29 Apr 2025 Partial Maladministration Peabody Trust (202306706) Case 202306706 · Managing Relations The complaint is about: The landlord’s response to the reports of flooding in her garden. The landlord’s complaint handling. 25 Apr 2025 Reasonable Redress Peabody Trust (202346852) Case 202346852 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s …